CEO Capital: A Guide to Building CEO Reputation and Company Success

Book Description

The reputations of CEOs and the companies they lead are deeply and inextricably linked. The manner in which the media, investors, analysts, employees, and even the general public perceive a chief executive has tremendous influence over the company's prosperity, standing, and destiny.

In CEO Capital, Dr. Gaines-Ross describes in practical terms the strategies to follow--and the obstacles to avoid--so that CEOs can enhance the reputation of their company during the five stages of their tenure.

CEO Capital is the only book that provides these guidelines and isolates best practices for CEOs as they navigate their way through their first 100 days to their last 100 hours.

About the author: Dr. Leslie Gaines-Ross is chief knowledge and research officer at Burson-Marsteller, a leading global communications consultancy with more than 1,600 employees worldwide. Previously, she served as Fortune's communications and marketing director.

Customer Reviews:

A primer for the choirmasters.......2003-09-18

We have all been witness to the lionisation, and thereafter, the demonisation of CEOs.

As we watched some of the finest corporate reputations bite the dust, we also became acutely aware that there is no 'secret sauce' to brew a fine reputation. Yet there are some basic principles that apply and that is what this book sheds light on.

CEO Capital is not about impression management or building personality cults. Nor is it a simple 1-2-3 recipe for assembling a chief executive's reputation. It is for serious business professionals who recognise and honour the immensity of the chief executive's job, especially in today's complex business environment.

Over the past few years, Burson-Marsteller has contributed significantly to the body of knowledge through a series of research studies looking at CEO reputation and its contribution to broader corporate reputation. Those studies have found a significant - and growing - correlation between the credibility of the chief executive and reputation of his or her organisation.

The principal architect of that research is Leslie Gaines-Ross, B-M's chief knowledge officer, who joined the firm after serving as director of marketing and communication at Fortune magazine, where she was closely involved in the publication's Most Admired Corporations research.

In the book, Gaines-Ross builds on Burson's research and lays out a roadmap for CEOs who understand the increasing importance of both personal and institutional credibility. CEO reputation, according to this book, is dependent upon three 'C' factors -credibility, code of ethics, and communicating internally - and two 'M' factors - attracting and retaining a quality management team and motivating and inspiring employees.

So important are the CM factors that each one surpassed even wealth creation in importance according to the 2001 Burson-Marsteller study, she writes. Evidently, financial performance is important, but simply not enough.

Gaines-Ross makes a compelling case that building CEO capital is not about ego, but about good, old-fashioned leadership. And she shows that it has payoffs for the organisation. But before embarking on what Gaines-Ross calls "the CEO capital model of building reputation," the CEO must buy into the importance of building his or her personal credibility.

The most practical section of the book, based upon B-M's 'Seasons of a CEO' research, provides a roadmap for a new CEO seeking to build credibility inside and outside the organisation.

That task begins in the countdown period, before he or she takes office. The countdown is a time to cherish -a time when a CEO may quietly plan for the future, contact key shareholders, research the company, and do all those innumerable tasks for which there will be so little time later, says Gaines-Ross.

The first 100 days of a CEO's tenure are critical, and a time when the focus should be inward rather than on external audiences.

The media should be low on the list of priorities for a new CEO during the first 100 days, says Gaines-Ross. Media exposure without full opportunity to gain a thorough understanding of corporate workings is an invitation to disaster.

As the first year progresses, the focus slowly shifts. The CEO must establish a unique corporate persona in which the CEO's every action and deed reflects in some way the corporate values the CEO wishes to advance and the vision the CEO wishes to instil.

The first step is to engage in what Gaines-Ross calls "intense learning," from customers, from analysts, from alumni, from employees. Then, she says, CEOs can cultivate a persona, establishing those values that will drive the company, articulating a code of ethics.

The second year of a CEO's tenure can be even more challenging because this is when the change really gets binding and the stakeholders, including the board of directors, start to expect real, measurable results.

The CEO needs to demonstrate the company's new strategic vision, put stakeholders at ease - show them both financial results and a unified management team - and start to plan for the future.

The CEO also needs to demonstrate what Gaines-Ross calls thought leadership, something that "distinguishes and differentiates a company from its competitors... Thought leadership often breaks with business or industry convention, astonishes if not startles. Thought leadership reflects on the company and builds CEO capital."

Gaines-Ross ends the book with two appeals. The first is for a longer CEO timetable. B-M's research has shown that all stakeholders expect more of CEOs, and faster. But "the trend toward increasingly shorter CEO tenures is undermining business productivity and focus," says Gaines-Ross.

"Fewer CEOs seem to make it past the five-quarter mark and even fewer beyond their three-year anniversary. Such instability irrevocably and adversely affects a company's reputation and destiny. Chief executive departures have substantially adverse consequences, affecting too many employees, customers, partners, and investors." The second appeal is related, a call for a longer-term view.

This is substantial addition to the literature of our profession, a manifesto supported by compelling original research and informed by intelligent, sympathetic analysis. It is also a rare book about public relations that preaches not to the choir but to the choirmasters.

(The reviewer is Principal and Founder, Genesis Public Relations, India)

Build your CEO Capital.......2003-05-15

In CEO Capital, Leslie Gaines-Ross has written an insightful and enlightening book for those who want to increase the positive visibility and reputation of their CEO. It is a surprise to this reviewer that more books have not been written on the subject of how to master the art of building your reputation when both your own personal future and corporate future may be resting on it.

The celebrity hungry society of today looks to corporate movers and shakers especially the CEO as icons of a particular company. Think about Lee Iacocca, Jack Welch, Richard Branson, Bill Gates and Steve Jobs to mention just a few. How much of your opinion of these companies (and notice I don't even have to mention which companies they run/ran) is based on your perceived image of the CEO? The phrase `you are your company' has never been more true, especially in the post Enron & Arthur Anderson world. How has your opinion of Enron changed now that you know more about Jeff Skilling and Andrew Fastow? Despite any fraud at Enron being committed by the few and not the masses of the organization, our entire perception of Enron has shifted to the iconic few.

Part I of CEO Capital is a contextual look at CEO capital: what it is, where it comes from and how it can be built. Gaines-Ross draws us in by looking at the CEO Effect by citing some examples as far back as 1985 starting with Roberto Goizueta, then CEO of Coca-Cola and the whole `New Coke' revolt, that could have been a fatal disaster for the company. But Goizueta, trading on his CEO capital, not only avoided being removed but was able to bring the company back even stronger.

Part II is most interesting and is centered on the five stages postulated in the CEO capital model which take you by the hand, and step by step go through best practices (ed: hate that term but in this situation it is apt), principles and linkages to factors affecting the building of CEO capital. As the book says, `the reader may be left with the impression that the stages read almost like a manual on how to lead a company. This perception is quite acceptable and entirely reasonable because nothing is more conducive to building CEO capital than building a strong, high-performing company. Any similarity between the two is entirely intentional.' Which is indeed how it reads, but in doing so, broadens the scope of the content to be relevant to a wider audience of business managers and executives who may not be leading Fortune 500 type companies (yet!). In fact, they may be the very leaders who will gain most from this book, since they are not too arrogant to learn and may gain the most from any capital building opportunities presented to them.

Chapters in the book include guidance on the Countdown (the time before the CEO-elect takes office), the First One Hundred days and the First Year, and then of course the second year in office which is always much harder than the first.

Gaines-Ross has written a truly pioneering work - overall an excellent book on a little-written about subject. The book is practically written and you should not let its somewhat `user manual' style detract you from putting its advice into action. Recommended for CEOs and CEOs to-be of all sized companies, as well as other corporate officers and marketing/PR professionals who may guide along the process.

CEO Capital by Leslie-Gaines-Ross.......2003-02-20

Immense credit must be given to Dr. Gaines-Ross who bravely and successfully takes on, notwithstanding the post Enron anti-CEO environment, the hypersensitive issue of CEO reputation. Yes, agrees Gaines-Ross, being a high profile, ego obsessed CEO is asking for trouble and is to be avoided like the plague. She refuses, however, to engage in the now fashionable tendency toward unrestrained CEO bashing, preferring instead a reasoned, astute and carefully researched analysis of the CEO's role.

While adding her voice to those who deride media hyped personalities, what she refers to as big "C" Celebrity CEOs, she cautions that old fashioned leadership is still desirable. When engaged in by talented CEOs, it may, indeed should, lead to the creation of an executive persona. Such a persona need not require media exposure and is entirely compatible with sound corporate practice. Such persona bearing CEOs are small "c" celebrated CEOs, who "by dint of strong leadership, discriminating vision, force of character and other admirable traits become celebrated by their employees, their industry, their peers, and occasionally (though not necessarily) even the media for jobs well done."

Gaines-Ross' book amounts to a much needed, intellectually honest warning not to let the anti-CEO backlash go too far. Refusing to jump blindly onto the anti-CEO bandwagon as have so many business pundits, she stresses that executive leadership is still necessary and if effectively and ethically rendered is something which should not be hidden under the rug but promoted openly. In pursuing the cause of sound, old fashioned corporate leadership, she lays out a roadmap, based on original research, on how CEOs may repair their reputations, stressing among other things the need to communicate internally, build a management team, develop a thematic stamp and a vision.

She deserves immense praise not only for her honest appraisal of the role of CEOs in today's business environment but also for presenting an immensely practical and useful format on how to lead ethically, energetically and effectively.

A major, original addition to the literature on leadership and reputation ... no doubt about it.

CEO Capital by Leslie-Gaines-Ross.......2003-02-20

A major, original addition to the literature on leadership and reputation ... no doubt about it.

Chief Executive and Communication Officer.......2003-01-18

Until I read this book I did not realize the importance of communicating the 'how','why', 'when' of each executive decision. Given the crisis environment dominating corporate America today, I think CEOs need to add another word to their title and become chief executive and communications officers. Without communicating and finding their voice as leaders, I think CEOs will have a hard time earning public trust. This book provides a great blue print for understanding the commotion we read about in the papers.

Book Description

Using an easy-to-follow, case-study format, this text offers proven programs that can help reduce workers' compensation costs, lower absenteeism, and boost morale and productivity. By providing practical information on nutrition, stress management, weight loss, smoking cessation, and substance abuse programs, it puts forth an aggressive management model that shows the reader how to head off potential risky behavior, subsequent health problems, and high insurance claims in the workplace.

Book Description

Stock and station agents have been a key driving force behind rural-led economic development in Australia and New Zealand. By providing remote and inexperienced farmers with vital finance, marketing, and technical services and advice through expansion and crisis, they have filled an entrepreneurial gap. In the twentieth century, the leading agents expanded their range of activities and became some of Australasia's earliest nationwide firms and biggest businesses. The Rural Entrepreneurs provides new insights in understanding Australasia's rural history and economic development.

The Rural Entrepreneurs: A History of the Stock and Station Agent Industry in Australia and New Zealand. (Book Reviews).(Book Review): An article from: Pacific Affairs

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The Rural Entrepreneurs: A History of the Stock and Station Agent Industry in Australia and New Zealand. (Book Reviews).(Book Review): An article from: Pacific Affairs
Michele D. Dominy
Manufacturer: University of British Columbia
ProductGroup: Book
Binding: Digital

Australia | Australia & Oceania | History | Subjects | Books

New Zealand | Australia & Oceania | History | Subjects | Books

General | New Age | Religion & Spirituality | Subjects | Books
ASIN: B0008FX0AE
Release Date: 2005-07-30

Book Description

This digital document is an article from Pacific Affairs, published by University of British Columbia on September 22, 2002. The length of the article is 661 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The Rural Entrepreneurs: A History of the Stock and Station Agent Industry in Australia and New Zealand. (Book Reviews).(Book Review)
Author: Michele D. Dominy
Publication: Pacific Affairs (Refereed)
Date: September 22, 2002
Publisher: University of British Columbia
Volume: 75 Issue: 3 Page: 496(2)

Article Type: Book Review

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The Rural Entrepreneurs: a History of the Stock and Station Agent Industry in Australia and New Zealand.(Review): An article from: Journal of Australian Studies

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The Rural Entrepreneurs: a History of the Stock and Station Agent Industry in Australia and New Zealand.(Review): An article from: Journal of Australian Studies
Glen MacLaren
Manufacturer: University of Queensland Press
ProductGroup: Book
Binding: Digital

Australia | Australia & Oceania | History | Subjects | Books

New Zealand | Australia & Oceania | History | Subjects | Books

General | New Age | Religion & Spirituality | Subjects | Books
ASIN: B0009FEC46
Release Date: 2005-07-28

Book Description

This digital document is an article from Journal of Australian Studies, published by University of Queensland Press on June 1, 2001. The length of the article is 1240 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The Rural Entrepreneurs: a History of the Stock and Station Agent Industry in Australia and New Zealand.(Review)
Author: Glen MacLaren
Publication: Journal of Australian Studies (Refereed)
Date: June 1, 2001
Publisher: University of Queensland Press
Page: 196

Article Type: Book Review

Distributed by Thomson Gale

Book Description

Recorded history is a finely-woven magic fabric of intricate lies about events predating the sixteenth century. There is not a single piece of evidence that can be reliably and independently traced back earlier than the eleventh century. This book details events that are substantiated by hard facts and logic, and validated by new astronomical research and statistical analysis of ancient sources.

Customer Reviews:

Calculations are only as good as your numbers.......2007-08-03

Yes, we can all agree that mainstream history is nearly 100% BS due to politics, economics, ego, problems with dating techniques, and various conspiracies. Agreed. But, I've been researching the distinct possibility that human history (in terms of civilizations) are much more ancient than we've been told, so coming across this book was very interesting to me. I wondered how Fomenko could be wrong (if at all) because he is very persuasive in his presentations. Then it dawned on me. If at previous times in prehistory, due to the various catastrophies that are well documented (comets, asteroids, planetary disruptions, plasma discharge, pole reversals, etc) the Earth was in a different position in relation to the sun, different tilt on its axis, different orbit, different rotation (in terms of velocity and DIRECTION), and the continents were in different positions, then would this not cause the ancients to see the sky (constellations) differently? In other words, is Fomenko making erronious assumptions about the physics of the Earth in pre-history, which then corrupt his data with regards to dating the relevant astrology? The last event to seriously disrupt our planet occured roughly 3500 years ago, according to other good researchers, so is it possible Fomenko has been confused by this? The vastly different physics of our planet in the not so distant past may explain this confusion, which is not to say the "mainstream" version of history is correct; on the contrary. I am not an expert in these fields, but wanted to see if this idea could spark discussion.

Pants on fire?.......2007-07-19

Will people ever read before spamming? Yes, Jesuits could not rewrite world history alone, they had help. Anyway, Dr Prof Acad A.Fomenko does not point to jesuits as the driving force of world wide history manipulation in published volumes 1,2,3;, actually he barely mentions the poor devils. Check it with 'Search inside' feature, please. China is rarely mentioned either, in fact, Dr Fomenko is completely eurocentric. Right, his theory contradicts all mainstream schools of history, because in their actual state they are all built on blatantly erroneus chronology. You don't need a mysterious cabal (conspiracy) to falsify history, the falsification is its modus operandi. It is inherent to history(ians) to falsify (distort) events, as it is inherent to humans to boast as it is inherent to power (authority) to legimize itself by referrring to glorious past made to its own order. Dr Prof Fomenko and team have identified scores of instances of such manipulation in Russian, European, etc.. history, and delivered valid statistical proof thereof. His own 'reconstruction' is completely another story. Forget c14 as a valid method of dating. W.Libby has initially discovered a brilliant method of INDEPENDENT dating. Too bad, c14 method has become a joke after a forced marrige with dendrochronology with consensual chronological scale inbuilt. Radiocarbon method can't stand blind tests, but is so very productive as a rubberstamp.

Accepted History & Chronology Must Be Changed. .......2007-04-09

There is no doubt that history as most know it is a sham, & institution's version of History both University & Church is fradulent & inaccurate. Everything was established with an agenda, The real "Dark Ages" are now when we have access to incredible amounts of information past authorities & more important 'common folk' didn't have but our institutions & educators are slow to evolve because of what has ignorantly & arrogantly been taught for too long. This is on many subjects not just Chronology.

For anyone to question "Why would a Mathematician have anything credible to say of History?" The answer is from Dr. Fomenko's preface in the book: "It would be worthwhile to remind the reader that in the XVI-XVII century Chronology was considered to be a subdivision of Mathematics." These volumes could possibly be some of the most important works to date & should be read by everyone with an interest in History, especially professors & educators who have a duty to the public. I have read both books & must say that 'Chronology 1' has some very eye opening & revolutionary information. Even if these volumes are part true the implications are profound & opens the doors to further investigations & questions which must be done. I speak several different lanquages & must say the logic Dr. Fomenko uses with "inflection" of words & words being read from left to right in one region & right to left in another then written backwards, the removal of vowels & get down to basics of words, or different cities & locations having the same name etc. is correct. Vowel usage has always been optional & varied, actually complicating linquistics & study. The first thing one has to understand is that words never had a fixed spelling in history like we do now, the spelling of words was mutable & regional, as well as names & titles of people were vast, varied & changed, NOTHING WAS FIXED or understood linear. Matters of Life & Death as well as financial profiteering yesterday & today were & are made with ignorant, illogical & conspiratorial views of history & reality, it's time people get closer to the Truth & society collectively grow up.

Very Interesting.......2007-03-07

It is a good proposal and I believe it will mature into something even better in the future. I think it deserves to be read.

History as Science Fiction.......2007-01-10

Anatoly Fomenko has written a very intriguing book, full of pictures, charts, and computer 'proof' of his thesis: backwards of AD900 we don't really know what happened or when. Between AD900 and AD1600 there is more certainty, but there is still a lot of fuzzy ground, and things don't get reliable until we get past the 1600's where the printing press made it very difficult for the perpetrators of this timeline manipulation to change anything that had been committed to print. The Dark Ages did not happen. Books were burned for a reason. One organization has doubled the actual length of its existence by expanding the real chronology. Read why.

I had always wondered why Christ died about AD33 and yet men waited until the 11th century to form the Knights Templar, the Cathars, etc and go after the Holy Land by force. Why the 1000 year gap? Turns out there wasn't more than a 10-12 year gap and he proves it using astronomy. This also implies that the planet is not as old as we have been told, and current Christian and other creationist scientists are already championing that idea without being aware of Fomenko's book. The two groups, creationist scientists and the Russian mathematical analysts corroborate each other. Fascinating.

Of course, all this flies in the face of what we have been told traditionally is the 'proper' chronology of western civilization, and most readers will experience 'cognitive dissonance' in reading this book. It means that our history going backwards from AD1600 becomes progressively more incorrect and unreliable until it cannot be trusted at all... in the space of 700-800 years.

Naturally, the curious, open-minded reader will want to know WHO did this, WHY, and did any of the events we think of as really ancient ever happen?
Dr. Fomenko is a respected scientist/mathematician at Moscow State University who has already answered these questions to the satisfaction of his initially skeptical colleagues. Most of them are now believers, a few still refuse to believe (the usual diehards), and of course the western press has ignored Fomenko's work -- for obvious reasons when you read the book. The ones who perpetrated this chronology ruse have a lot to answer for. They are still with us. That's why this book is a well-kept secret.

I gave the book a 4-star rating because I was unable to check out some of his claims; those I checked were as he said. But if even 1/3 of his claims are true, this punches a big hole in what we think is our history, the meaning of western civilization, our educational process (for repeating the ruse as gospel), and the trustworthiness of the organization that perpetrated this ruse, well-intentioned or not.

This book relates to current research into a Young Earth paradigm, to John Keel's discoveries about our planet, and Fr Malachi Martin's insights (in his now out-of-print books). We are indeed sheep who are manipulated and kept ignorant -- for a reason. While knowing what these men have to say may be the "booby prize" (as in: 'what can you do with this knowledge?'), it will provide interesting reading. Didn't someone say: "...and the Truth will set you free."?? For you to judge if this book contains the truth.

The Butterfly in the Sky (Benchmark Rebus)

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The Butterfly in the Sky (Benchmark Rebus)
Dana Meachen Rau
Manufacturer: Benchmark Books (NY)
ProductGroup: Book
Binding: Library Binding

General | Ages 4-8 | Children's Books | Subjects | Books

General | Literature | Children's Books | Subjects | Books
ASIN: 0761423117

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Cycles in the Sky
Michael Lopresto
Manufacturer: Kendall Hunt Pub Co
ProductGroup: Book
Binding: Hardcover

Astronomy | Astronomy | Science | Subjects | Books

General | Science | Subjects | Books

Dipped in sky;: A study of Percy MacKaye's "Kentucky mountain cycle",

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Dipped in sky;: A study of Percy MacKaye's "Kentucky mountain cycle",
Frank A Doggett
Manufacturer: Longmans, Green and Co
ProductGroup: Book
Binding: Unknown Binding

The Maiden of the Buhong Sky: A Fragment of the Bagobo Tuwaang Epic Cycle.

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The Maiden of the Buhong Sky: A Fragment of the Bagobo Tuwaang Epic Cycle.
Esperidion Arsenio. Manuel
Manufacturer: Univ. of the Philippines.
ProductGroup: Book
Binding: Paperback
ASIN: B000N46HSC

Sky Leopardess: The Neustrian Cycle (Forgotten Fantasy Library: Vol. 13))

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Outstanding
the best for last

Sky Leopardess: The Neustrian Cycle (Forgotten Fantasy Library: Vol. 13))
Leslie Barringer
Manufacturer: Borgo Pr
ProductGroup: Book
Binding: Hardcover

General | Reference | Subjects | Books
ASIN: 0893705128

Customer Reviews:

Outstanding.......2005-04-04

It is a sign of the strength of Barringer's writing that the main character in this book is a teenaged girl, yet the story has me gripped by the throat anyway. This is head-and-shoulders above any writing marketed as "fantasy" today. I am nearing the end of a rereading of the entire trilogy, and regretting that end is near. The next rereading will not be very far in the future.

the best for last.......2000-11-10

Gerfalcon and Joris of the Rock, excellent novels both, were written many years before Shy Leopardess, the third volume in Barringer's Neustrian Cycle, and for my money his finest work. It maintains the earlier novels' tradition of impeccable writing, focusing on interaction and dialog for its characterization. And, like the previous books, this, while developing an uncommon complexity, still satisfies the reader as a fantasy-diversion. What separates this book from its predecessors, however, is that Shy Leopardess shows Barringer at the height of his powers; the protagonist, a teenage girl named Yolande, is developed with a depth and strength that stands out as exceptional, both for the period in which the novel was originally written, and even today's fantasy market. I plead with publishers who may happen to read this, please get these books back on the market. Readers everywhere, though they may not realize it, are waiting.

The sky is the limit for two-cycle engines (SAE)

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The sky is the limit for two-cycle engines (SAE)
J. L Dilworth
Manufacturer: Society of Automotive Engineers
ProductGroup: Book
Binding: Unknown Binding

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