Solid Gold Music: An Automated Accounting Simulation

Book Description

Proven strategies for handling stressful situations calmly and professionally.

Difficult people are the ones who:

A difficult person, in short, is someone who creates difficulties for others.

Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people.

Roberta Cava draws on years of human resources experience as she:

Explores the root causes of communication problems
Reviews specific situations, such as workplace bullying
Explains the reasons behind common personality conflicts
Provides suggestions for alleviating problems
Suggests ways to improve people skills.

Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships.

Customer Reviews:

Good book.......2007-07-14

I had the pleasure of sitting in on one of Roberta's seminars and meeting this very lovely woman. This book gives you some good tips and trick on how to deal with people that you may find difficult.

Excellent Resource!!.......2005-06-13

This book is so chock full of info on dealing with difficult people. It goes beyond the obvious and gets to the root causes of the actions some people take, and how you can best combat them. I would recommend this book for anyone. Not just business persons, but anyone dealing with the public. It can even help with interpersonal relationships.

A great book

Managing Government Employees: How to Motivate Your People, Deal With Difficult Issues, And Achieve Tangible Results

Average customer rating:

Managing Government Employees: How to Motivate Your People, Deal With Difficult Issues, And Achieve Tangible Results
Stewart Liff
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Hardcover

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ASIN: 0814408877

Book Description

Managing government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they "can't do that." Some others may use that perception as a crutch. But the truth for all of them is, yes, they can "do that" -- and they'd better. "That" means managing employees as proactively and decisively as their corporate counterparts, and holding their staffs, teams, and departments accountable for productivity and results. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisors face on a daily basis. Major topics include how to:

* get maximum dedication and productivity from employees
* improve results of poor performers and discipline or fire them when necessary
* deal with union and EEO issues
* cut through the red tape of government employment systems

For managers frustrated by government bureaucracy, this book lets them know they have more power than they may think.

Average customer rating:

Poor recording, reasonable reasoning

How to deal with difficult people audio cassette

very encouraging

Hilarious insights into why people do what they do!

Outstanding Strategies

How to Deal With Difficult People
Rick Brinkman
Manufacturer: Careertrack
ProductGroup: Book
Binding: Audio Cassette

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Dealing with Conflict and Confrontation: How to Keep Your Cool, Stand Your Ground and Reach a Positive Resolution

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work

21 Ways to Defuse Anger and Calm People Down

Assertive Communication Skills for Professionals: How to communicate powerfully, in a style that's comfortable for you

ASIN: 0943066433

Customer Reviews:

Poor recording, reasonable reasoning.......2002-04-16

I bought this cassette very new, and I think that like other people, I too found the recording to be unacceptable.

The subject matter was quite interesting, and gave me an insight of what is going on in other people's mind when they behave in a certain way. Most importantly, it has made me realize that I may have been a pain in the neck to other people, without necessarily intending to be one. I know that people around me mostly tell me that I am a very reasonable person, but after reading the book, I am more conscious now whenever I spend negative energy after being frustrated with someone or something. I try to focus on getting results out of the frustration I am showing towards someone, instead of focussing merely on demonstrating my displeassure.

A good read, but poor recording.

How to deal with difficult people audio cassette.......2001-05-07

Although the content is interesting and well spoken, the recording of the cassette was defective: I found little pieces of plastic inside the cassette that interfered with the recording process, therefore the final result is a mess. I paid a lot of money for this very poor quality product. I will try to complain with the authors too.

very encouraging.......1999-06-27

i really love this book! i stayed up till the wee hours of the night, listening to the tape, and put the principles to the test the very next day.believe me, i saw and felt the positive benefits . thanks!!!

Hilarious insights into why people do what they do!.......1999-04-03

Would definitely recommend to all who desire to improve their relationships at home, with friends or at work. Very good value too.

Outstanding Strategies.......1998-07-18

This book tape gives the listener the skills to effectively deal with even the worst of grown up bullies! A sure winner!

The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work

Average customer rating:

Valuable!
Thank you so much!
Life changing -- the best of the best!
Switch... it's that easy.
This Book Rocks

The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
Jeff Gee , and Val Gee
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

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ASIN: 0071467645

Book Description

A powerful approach to help you find your full potential at work and in life

Have you ever wondered how much more you could achieve if you could maximize your brain power? In The Winner's Attitude, motivational gurus Jeff and Val Gee introduce you to Switch, a personal performance technology that's nothing short of an upgrade for the human mind.

Never again will you be overwhelmed by angry customers, bad managers, and stresses that undermine your confidence. Instead of reacting with anger or fear, you'll greet challenges with the calm focus of a born winner. Using the powerful Switch methods and tools in this book, you'll:

Channel stress and make it work for you
Spontaneously tailor a winning approach to every person or situation
Connect with managers, co-workers, and customers like never before
Take the leap from adequate to outstanding in everything you do

"A 'must read' for anyone who is committed to living a quality life. Warning--it could change the way you see the world!"--Barbara M. Low, RODP, SPHR; Director, MB University; MB Financial Bank

"At times a spiritual development manual, at times a performance improvement workbook for customer-focused professionals and managers, it is always a challenging guide to better, fuller and more productive living."--Patrick Canavan, Senior Vice President, Global Governance, (formerly Acting EVP Human Resources and Acting CIO) Motorola Inc.

Customer Reviews:

Valuable!.......2006-11-03

i agree. i got this book to deal with a specific person in my life and found a whole new way to deal with everyone in my life. it's great. i wish they had tapes too remind me of the information or seminars to go to because it's the way i want to be. this book is essentially how to be happy and who doesn't need a little bit of help every once and a while. it's full of heart. i loved it. thank you. "Switch!"

Thank you so much!.......2006-10-10

Hello all - thanks for the great reviews. We enjoyed writing this book and hope it gives everyone who reads it a fresh perspective on how to live life!

Life changing -- the best of the best!.......2006-10-06

After reading several other books by various authors on how to deal with difficult people, I found the Gees book to go beyond all expectations. It is a way of life we can all engage in to make our own personal world and this world we live in a better place. This book is not about changing others but how we can change our own perspective regarding other people and events. It gives us control over our own life which is good since we all know we cannot control others. The greatest thing about the Gees wisdom is that it will not cost us anything except the price of the book to learn how to "Switch". Yet, the rewards are immense both personally and professionally for anyone or any corporation who takes the time to practice the "Switch". Thank you Val and Jeff!!

Switch... it's that easy........2006-03-21

I wish I would have read this book when I was 18 years old. I would have made a lot of different decisions and not quit so many jobs. Definately worth reading. I've used some of the techniques in my personal life and it's helped alot. Good stuff.

This Book Rocks.......2006-03-05

A very passionately written book! With words alone accounting for only 7% of how we communicate, The Winners Attitude will fully communicate with the billions of nerve cells inside the amazing brain. An eye, mind, and soul opening experience for anyone, at any stage of their professional or personal life. This book reveals how to be passionate and in control of the winning attitude that already exists inside of us all!

Average customer rating:

How to Deal With Difficult People
Paul Friedman
Manufacturer: Skillpath Publications
ProductGroup: Book
Binding: Paperback

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ASIN: 187854277X

How to Deal With Difficult People (Thorsons Business)

Average customer rating:

Practical advice on dealing with difficult people.

How to Deal With Difficult People (Thorsons Business)
Ursula Markham
Manufacturer: Thorsons
ProductGroup: Book
Binding: Paperback

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ASIN: 0722527640

Book Description

We all have to deal with difficult people at one time or another. This excellent practical guide will help you confront verbal bullies, cope with criticism, negotiate, learn to say no, motivate others and more. Whether addressing issues in your professional or personal life, this book will be your key to dealing with these situations effectively and efficiently.

Customer Reviews:

Practical advice on dealing with difficult people........2006-03-06

"How to Deal with Difficult People" is a useful book to read as we often meet and have to do business or live with difficult people. Maybe, we are the difficult people and therefore we need to recognise ourselves so that we can learn how to change ourselves for the good of everybody.

The author starts by urging readers to understand themselves and others. For example, knowing that you are a Type A or Type B person helps you understand what you need to do to relate well and appropriately with others. The various styles of behaviour and types of problem people are explored. The author provides practical advice on how to properly handle conflict, communicate effectively, learn to say "no" where necessary and appropriate, dealing with complaints and coping with authority. For those in authority, the author provides guidance on how position power can be appropriately exercised without being overbearing or causing undue stress and anxiety to subordinates. Those in authority need to learn to achieve optimal results through other people. The book concludes with a step-by-step guide to dealing with difficult people.

All managers, customer service agents and any person who needs to improve their relationships with others need to read this book and put into practice the various practical tips suggested by the author.

The book is well written in plain English making it easy to follow by anyone who can read the language. I enjoyed reading the book.

Difficult People: How to Deal with Impossible Clients, Bosses and Employees

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Difficult People: How to deal with impossible clients, boss

Difficult People: How to Deal with Impossible Clients, Bosses and Employees
Roberta Cava
Manufacturer: Firefly Books
ProductGroup: Book
Binding: Paperback

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ASIN: 1552091252

Book Description

Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.

Customer Reviews:

Difficult People: How to deal with impossible clients, boss.......2000-11-11

There are several new editions of this book all under the title DEALING WITH DIFFICULT PEOPLE:

Customer Reviews:

Rational Approach to Improving Behaviors Causing Problems.......2000-07-30

Most people will run into coworkers, subordinates, and bosses whose behaviors are sometimes very irritating. Often these people will not know that they are annoying anyone else, or don't see the consequences. This excellent book describes a process you can use to identify the source of these behaviors and to work out a solution with the person that will be good for both of you.

Reminding the reader that "the only person over whom you exercise any significant control is yourself," the author goes on to point out that it is hard to change yourself. So the most you can hope for is for the other person to agree to try to change.

There is an excellent quiz in the book that will help you identify more about your own personality and those of the people you work with along the dimensions of being in or out of control, and being responsive or unresponsive to others. People who are in control and responsive usually do not cause many difficulties. Those with the other combinations of characteristics do.

You are then encouraged to chart the behaviors that you approve of that the person does and the ones that cause problems. You should only tackle the ones where the potential gain is worth the effort.

Having determined where you want to encourage changes, a process is described for how to discuss this with the other person: Ask for their help. Give feedback on your reaction to the behavior and how it harms you and the organization. Be constructive in suggesting how the behavior might be changed, and point out the benefit for them. Let the other person decide if they want to try to change or not. Expect some feedback on your own behaviors, and be prepared to listen actively and consider changing yourself. Your own behavior may be triggering the behavior that drives you wild! Come up with an action plan that is a consensus. Obviously, this is easier to do if you are the boss, but there are ideas for how to handle this if you are the subordinate.

The book also has a case study in it, with some sample dialogues for handling the key conversations.

The book also warns you about ultra difficult people (those whose behavior goes to neurotic extremes like those with chronic depression, hyper people, manic-depressives and those who like to play ego-serving head games). These people may not be able to participate. The author suggests going to the ultra difficult person's boss as the first step and describing the problem.

Many people are overwhelmed by irritating behaviors, and procrastinate about handling the situation. This is often based on feeling unsure about what to do. This excellent guide will bust that stall for you.

Have a peaceful day at work!

Book Description

Tons of top tips on how to defuse difficult situations. The author was employed by the British Government to train police officers on a psychological approach to managing crisis situations. In this book he gives an insight into the working of the mind and suggests practical ways in which the reader can assertively talk themselves out of potentially disastrous incidents.

Book Description

This book provides the first fully annotated discussion of the ethical universe surrounding state mandated and private legal disputes involving the custody and best interest of children. It surveys thousands of court cases, statutes, state bar ethics codes, Attorney General opinions, and model codes regarding ethical constraints in family and dependency proceedings. The book is unique in two ways. It analyzes ethical rules not only in terms of the chronology of these proceedings, but it also surveys those principles for each of the primary participants - children’s counsel, parents’ counsel, government attorneys, and judges. The book contains chapters on pre-hearing alternative dispute resolution, motion and trial practice, appellate procedures, and separation of powers. Finally, the book provides a complete child abuse case file with a comprehensive analysis of the inherent ethical issues.

Book Description

Fluid dynamical forces drive most of the fundamental processes in the Universe and so play a crucial role in our understanding of astrophysics. This comprehensive textbook introduces the necessary fluid dynamics to understand a wide range of astronomical phenomena, from stellar structures to supernovae blast waves, to accretion discs. The authors’ approach is to introduce and derive the fundamental equations, supplemented by text that conveys a more intuitive understanding of the subject, and to emphasise the observable phenomena that rely on fluid dynamical processes. The textbook has been developed for use by final year undergraduate and starting graduate students of astrophysics, and contains over fifty exercises. It is based on the authors' many years of teaching their astrophysical fluid dynamics course at the University of Cambridge.

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Theory of Transonic Astrophysical Flows
Sandip K. Chakrabarti
Manufacturer: World Scientific Pub Co Inc
ProductGroup: Book
Binding: Hardcover

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ASIN: 9810202040

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Astrophysical Flows
James E. Pringle , and Andrew King
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Hardcover

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Principles of Astrophysical Fluid Dynamics

ASIN: 0521869366

Book Description

Almost all conventional matter in the Universe is fluid, and fluid dynamics plays a crucial role in astrophysics. This new graduate textbook provides a basic understanding of the fluid dynamical processes relevant to astrophysics. The mathematics used to describe these processes is simplified to bring out the underlying physics. The authors cover many topics, including wave propagation, shocks, spherical flows, stellar oscillations, the instabilities caused by effects such as magnetic fields, thermal driving, gravity, shear flows, and the basic concepts of compressible fluid dynamics and magnetohydrodynamics. The authors are Directors of the UK Astrophysical Fluids Facility (UKAFF) at the University of Leicester, and editors of the Cambridge Astrophysics Series. This book has been developed from a course in astrophysical fluid dynamics taught at the University of Cambridge. It is suitable for graduate students in astrophysics, physics and applied mathematics, and requires only a basic familiarity with fluid dynamics.

Average customer rating:

Spend your money elsewhere - a confused mess

Astrophysical Fluid Dynamics
E. Battaner
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Paperback

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Astrophysical Concepts (Astronomy and Astrophysics Library)

ASIN: 0521437474

Book Description

This textbook is a general introduction to the dynamics of astrophysical fluids for students with a knowledge of basic physics at the undergraduate level. No previous knowledge of fluid dynamics or astrophysics is required because the author develops all new concepts in context. The first four chapters cover classical fluids, relativistic fluids, photon fluids and plasma fluids, with many cosmic examples being included. The remaining six chapters deal with astrophysical applications: stars, stellar systems, astrophysical plasmas, cosmological applications, and large scale structure of the universe. Astrophysical fluid dynamics is a promising branch of astronomy, with wide applicability. This textbook considers the role of plasma and magnetism in planets, stars, galaxies, the interplanetary, interstellar and intergalactic media, as well as the universe at large.

Customer Reviews:

Spend your money elsewhere - a confused mess.......2006-08-01

This is purportedly a text on astrophysical hydrodynamics at the advanced undergraduate level, but there is no way that anyone should seriously consider using this as a text or an introductory reference. The author is really all over the place with this book. The first four chapters nominally cover the basics, but the chapters are Classical Fluids, Relativistic Fluids, Photon Fluids, and Plasma Fluids. All of classical hydrodynamics, including the basic equations, viscosity, turbulence, and other subjects, are presented in the first 38 pages. Any one of these chapters could be the basis of a textbook at the advanced undergraduate level. The subsequent chapters deal with specific astrophysical applications, concentrating mostly on stellar structure and cosmology. For good measure, there is a bit of radiative transfer thrown in as well. There are no problems for the student. Overall, this would be a really poor text for an undergraduate course, and at $90.00 a copy from Amazon, definitely not worth the money even as a reference on the bookshelf for a professional. The only reason that I don't give this one star is that there are a few interesting discussions of detailed problems in the later chapters that may be of use to an advanced student. A student working through this book won't have any idea how to solve a real problem in astrophysical hydrodynamics. Don't bother.

Astrophysical Plasmas and Fluids (Astrophysics and Space Science Library)

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Astrophysical Plasmas and Fluids (Astrophysics and Space Science Library)
Vinod Krishan
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover

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ASIN: 0792353129

Book Description

This book is a valuable introduction to astrophysical plasmas and fluids for graduate students of astronomy preparing either for a research career in the field or just aspiring to achieve a decent degree of familiarity with 99% of the cosmos. The contents provide a true representation of the phenomenal diversity of dominant roles that plasmas and fluids play in the near and far reaches of the universe. The breadth of coverage of basic physical processes is a particularly attractive feature of this textbook. By first using the Liouville equation to derive the kinetic, the two-fluid and single-fluid, descriptions of a plasma and a fluid, and then demonstrating the use of these descriptions for specific situations in the rest of the book, the author has probably chosen the most efficient way of handling this large technical subject. The two major astrophysical issues, fluid or plasma configurations and their radiative signatures, figure prominently throughout the book. The problems are designed to give the reader a feel for the quantitative properties of celestial objects.

Magnetic Fields in Galaxies: A special issue of the journal Geophysical and Astrophysical Fluid Dynamics (Geophysical & Astrophysical Fluid Dynamics)

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Magnetic Fields in Galaxies: A special issue of the journal Geophysical and Astrophysical Fluid Dynamics (Geophysical & Astrophysical Fluid Dynamics)

Manufacturer: Routledge
ProductGroup: Book
Binding: Paperback

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Nonlinear Astrophysical Fluid Dynamics (Annals of the New York Academy of Sciences)

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Nonlinear Astrophysical Fluid Dynamics (Annals of the New York Academy of Sciences)
J. Robert Buchler
Manufacturer: New York Academy of Sciences
ProductGroup: Book
Binding: Hardcover

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Stellar Astrophysical Fluid Dynamics

Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 0521818095

Book Description

This comprehensive overview of stellar astrophysical fluid dynamics includes properties of pulsating stars; helioseismology; convection and mixing in stellar interiors; and dynamics of stellar rotation, planet formation and the generation of stellar and planetary magnetic fields. Each chapter is written by a leading expert in the field and extensive references to technical literature are made.

Download Description

In all phases of the life of a star, hydrodynamical processes play a major role. This volume gives a comprehensive overview of the current state of knowledge in stellar astrophysical fluid dynamics, and marks the 60th birthday of Douglas Gough, Professor of Theoretical Physics at the University of Cambridge and leading contributor to stellar astrophysical fluid dynamics. Topics include properties of pulsating stars, helioseismology, convection and mixing in stellar interiors, dynamics of stellar rotation, planet formation and the generation of stellar and planetary magnetic fields. Each chapter is written by leading experts in the field, and the book provides an overview that is central to any attempt to understand the properties of stars and their evolution. With extensive references to the technical literature, this is a valuable text for researchers and graduate students in stellar astrophysics.

Astrophysical and geophysical flows as dynamical systems: 1998 Summer Study Program in Geophysical Fluid Dynamics (Technical report / Woods Hole Oceanographic Institution)

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Astrophysical and geophysical flows as dynamical systems: 1998 Summer Study Program in Geophysical Fluid Dynamics (Technical report / Woods Hole Oceanographic Institution)
Neil J Balmforth
Manufacturer: Woods Hole Oceanographic Institution
ProductGroup: Book
Binding: Unknown Binding

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