Essentials of Financial Accounting With Ethics Cases

Book Description

Written specifically for the non-accountant who needs to know enough to understand, interpret, and discuss the basics of financial accounting, this easy-to-use tool provides: the essential foundation needed to make decisions based on financial data; a timely review of ethics so managers fully understand their responsibilities in this areas.

Essentials of Managerial Accounting With Ethics Cases

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Essentials of Managerial Accounting With Ethics Cases
James Don Edwards , Roger H. Hermanson , and Michael W. Maher
Manufacturer: Irwin Professional Publishing
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Book Description

Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff.

Customer Reviews:

An Insult to Every Contact Center Employee's Intelligence.......2007-05-24

I have now worked at two separate contact/call centers and I am always mystified as to why management has to treat employees so shabbily that it predisposes them to hate the company. It seems gratuitous and stupid, but I suppose that the "geniuses" who come up with these so-called employee motivating tactics never think for a moment that the employees might just have brains/feelings. Motivating techniques that I have seen first-hand involve infantile and immature contests that remind one of elementary school, and not of a serious company running a business. Prizes are often balloons handed to employees, blowing whistles and clapping when an employee receives a compliment from a customer while the managers/leads stand around the employee's desk for the whole call center to see and emulate, or an occasional sandwich/pizza delivered to the office for employees to partake. Of course, these are meant to take the place of REAL recognition like paying employees wages they can actually live on, or promoting them to higher jobs. Working conditions at call centers are notoriously bad: employees are expected to handle each call in 2 to 3 minutes at most while at the same time maintaining a high degree of quality service. Goes to show you how "sincere" companies are about keeping customers happy. The end result is a high employee turnover rate, and for those that stay, tension and fatigue is the order of the day.

So, the next time you call an 800 number to reach your bank, utility company, supermarket, or department store, please keep in mind what is going on behind the scenes. Hopefully, some day the government watchdog agencies that regulate the workplace will realize that much needs to be done to improve call center work.

Excellent advice based on reality!.......2007-02-11

From the moment I opened this book, I could tell the people who wrote it had worked in call centers. The advice is comprehensive and throughout the book they offer resources for additional information. If you have to give feedback to call center employees, get this book! If you are a new or seasoned call center manager, get this book. If you need to motivate call center employees, get this book! It is worth the money. I have purchased several books in this genre. This book and the book "Why Employees Don't Do What You Want..." by Fournies have turned out to be the most useful.

Good information with actionable suggestions.......2005-09-06

I was able to implement the ideas from this book in my call center.

A must have for your contact center library.......2003-12-12

Impact Learning International has done it again! There is no contact center topic more important than that of focusing on the biggest expense and the greatest asset...your people. Impact Learning provides excellent advice and practical help in a fun and understandable way. It is based on their many years of experience coaching and training in the contact center industry. I refer to my copy all of the time and have given away several copies to contact center managers. You MUST have a copy of this book in your business library!

Managing Professional Development in Education

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Managing Professional Development in Education
Derek ( Glover
Manufacturer: Routledge
ProductGroup: Book
Binding: Paperback

General | Education | Nonfiction | Subjects | Books

Professional Development | Education | Professional & Technical | Subjects | Books
ASIN: 074941989X

Book Description

This book considers the policy issues, defines good practice, and evaluates and attempts to produce a model for effective professional development. It contrasts the work in Britain with other countries, using case studies and exercises to illustrate points. Many schools are only just coming to terms with the need for planning rational professional development, and may have identified the problems but not the solutions.

The Action Selling Sales Training Book Series (Action Selling Book Series)

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The Action Selling Sales Training Book Series (Action Selling Book Series)
Duane Sparks
Manufacturer: The Sales Board
ProductGroup: Book
Binding: Paperback

Insurance | Automotive | Nonfiction | Subjects | Books
ASIN: 097535695X

Product Description

The Action Selling Sales Training and Selling Skills Book Series includes: - Action Selling: How to sell like a professional, even if you think you are one. -Selling Your Price: How to escape the race to the bargain basement - Questions: The Answer to Sales - Masters of Loyalty: How to turn your sales force into a loyalty force The Action Selling Book Series will dramatically improve the sales behavior of your sales force. Action Selling: Are your salespeople "Winging It" during calls? With Action Selling, they`ll learn the Five Critical Sales Skills that really matter and how to follow a proven process that has helped over 300,000 become top selling producers. Selling Your Price: Do your salespeople rely on old habits, manipulative tricks or price concessions to close the sale? With Selling Your Price, salespeople learn how to sell value and protect margins while winning more business. Questions: The Answer to Sales: Do your salespeople depend on the gift of gab to win sales? With Questions, they`ll know how and when to ask the best-questions that lead to gaining commitment. Masters of Loyalty: Do your salespeople sell loyalty? With Masters, they`ll learn how to create real loyalty; loyalty that makes customers stop shopping and be forever deaf to competitor`s appeals.

Computer September 1996; Managing OO Development

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Computer September 1996; Managing OO Development
Staff of IEEE
Manufacturer: IEEE
ProductGroup: Book
Binding: Paperback
ASIN: B000SAJ9JA

HR Leadership & Development: Top Human Resources Executives on Setting Goals, Managing Change & Making a Financial Impact (Inside the Minds)

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HR Leadership & Development: Top Human Resources Executives on Setting Goals, Managing Change & Making a Financial Impact (Inside the Minds)
Aspatore Books Staff
Manufacturer: Aspatore
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
ASIN: 1596223618

Product Description

Inside the Minds provides readers with proven business intelligence from C-Level executives (Chairman, CEO, CFO, CMO, Partner) from the world's most respected companies nationwide, rather than third-party accounts from unknown authors and analysts. Each chapter is comparable to an essay/thought leadership piece and is a future-oriented look at where an industry, profession or topic is headed and the most important issues for the future. Through an exhaustive selection process, each author was hand-picked by the Inside the Minds editorial board to author a chapter for this book. Chapters Include: Ginny Burdick, Corporate Vice President, Human Resources, Community Medical Centers - "Navigating Gray Waters" Daniel Philippi, Corporate Director, Human Resources, Crescent Electric Supply Co. -"Helping the Company Gain a Competitive Advantage" Christina Nichols, Senior Vice President, Human Resources, The Donna Karan Company LLC - "Human Resources: A Partnership to Achieve Organizational Success" Susan K. Langley, SPHR, Director, Human Resources, Florida's Natural Growers - "Adding Value with HR" Lori J. Glawe, Director, Human Resources and Operations, SupplyCore Inc. - "HR as a Business Partner" Robert A. Ruello, Vice President, Human Resources, St. John's Mercy Health Care - "Making a Financial Impact" John F. Kelley, Assistant Vice President, Training and Human Resources, White Castle System Inc. - "A Restaurant Industry Point of View" Laura Whitfield, Director, Human Resources, Highland Homes - "Piecing Together a Successful Human Resources Approach" Robert S. Mayer, Vice President, Human Resources, Weis Builders - "Driving High Performance through Excellence in Human Resources" Bill McDaniel, Senior Vice President, Global Human Resources. Acterna - "Creating a Great Place to Work for High-Performance People" Mark A. Smolik, Senior Vice President, General Counsel, and Secretary, Associate Services, Safelite Group Inc. - "Building a Platform to Achieve the Company's Goals"

Managing Educational Development Projects: Effective Management for Maximum Impact (Staff and Educational Development Series)

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Managing Educational Development Projects: Effective Management for Maximum Impact (Staff and Educational Development Series)
Carole Baume
Manufacturer: RoutledgeFalmer
ProductGroup: Book
Binding: Hardcover

General | Education | Nonfiction | Subjects | Books

General | Education | Professional & Technical | Subjects | Books
ASIN: 0749439041

Book Description

Educational development is a major issue for higher education institutions (HEIs). It constitutes a major part of the research work of many academics. This practical volume, written by experienced specialists in the field, is a guide to successfully managing an educational development project.

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Managing Primary Schools in the 1990s
Christopher W Day
Manufacturer: Paul Chapman Educational Publishing
ProductGroup: Book
Binding: Paperback

General | Education | Nonfiction | Subjects | Books

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Managing Staff Development
Patricia Partington , and Caroline Stainton
Manufacturer: Open University Press
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Human Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books

General | Education | Nonfiction | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books

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ASIN: 0335209572

Book Description

"this book provides many useful approaches, checklists and models for managing staff development which could prove helpful to those involved in this area of higher education." Studies in Higher Education

Managing Staff Development is a handbook to help university and college managers in their planning, delivery and evaluation of staff development. It is distinctive in its coverage of development for all functions in higher education: educational development, management training and professional training for all groups of staff including administrators, technicians, managers, researchers and tutors. It focuses on the manager's role and responsibilities in respect of all staff (rather than on a particular group or function) and concentrates on the full cycle of planning, execution and review of staff development to ensure its benefits for both individuals and the institutions. It is a practical guide that includes working examples of programmes and activities and covers the entire range of staff development from individual personal development through departmental and faculty-based activities to national developments and examples.

Book Description

It is estimated that there are 60,000 excess Black American deaths annually compared with White Americans. Not only do Black babies die earlier than White babies, but, in recent years, there are reports that while life expectancy for Whites has improved, for Blacks there has been a leveling off, if not a reduction. These are among the issues detailed in this important guide to the major causes of Black illness and death. Divided into 27 chapters, this handbook provides a mosaic of the conditions, issues, and policies related to Black American health. The more than 40 contributing authors, drawn from institutions across the country, are the premier scholars in their respective fields. The scope and multidisciplinary nature of the handbook makes it invaluable for those concerned with contemporary Black society, clinical medicine, epidemiology, health care administration, medical sociology, nursing, nutrition, public health, social work, and public policy.

Handbook of Mental Health and Mental Disorder Among Black Americans

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Handbook of Mental Health and Mental Disorder Among Black Americans

Manufacturer: Greenwood Press
ProductGroup: Book
Binding: Hardcover

General | Psychology & Counseling | Health, Mind & Body | Subjects | Books

Mental Illness | Psychology & Counseling | Health, Mind & Body | Subjects | Books

Social Psychology & Interactions | Psychology & Counseling | Health, Mind & Body | Subjects | Books

General | Mental Health | Health, Mind & Body | Subjects | Books

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African American Psychology: From Africa to America

ASIN: 0313263302

Book Description

While it is generally assumed that poverty, unemployment, and discrimination have a serious impact on the psychological well-being and functioning of black Americans, very little research has been directed to understanding or documenting the black experience from the mental health standpoint. This multidisciplinary study develops a broad perspective on the subject, with implications for both clinical practice and sociological research. In addition to examining important mental health issues, the authors look at the ways in which specific social, structural, and cultural conditions and practices affect the lives of individual Black Americans and their families. The first two parts of the book present demographic profiles of the black community and epidemiological analyses of mental disorders. The psychological stressors arising from racism are next considered, together with the social structures and coping skills that have enabled blacks to maintain networks of support. Two chapters are devoted to homicide and family violence in the black community. The remaining chapters cover psychiatric diagnosis and treatment, legal and social policy issues, and factors in positive mental health. Incorporating the contributions of sociologists, social workers, psychologists, and psychiatrists as well as mental health administrators, this book provides new data and expert analyses that will be of interest to anyone working in this rapidly expanding field.

Praeger Handbook of Black American Health [Two Volumes]: Policies and Issues Behind Disparities in Health 2nd Edition

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Praeger Handbook of Black American Health [Two Volumes]: Policies and Issues Behind Disparities in Health 2nd Edition

Manufacturer: Praeger Publishers
ProductGroup: Book
Binding: Hardcover

Health Care Delivery | Administration & Policy | Medicine | Subjects | Books

Public Health | Administration & Policy | Medicine | Subjects | Books

General | Medicine | Subjects | Books

General | Health, Mind & Body | Subjects | Books

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Medicine | Amazon Upgrade | Stores | Books

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All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

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Minority Populations and Health: An Introduction to Health Disparities in the U.S.

ASIN: 0313324778

Book Description

More than 100 contributors from across the United States, all recognized experts in their fields, present information on the vast racial and ethnic health disparities, as well as approaches that can be used to reduce or eliminate these disparities. Chapters address topics from heart health, hypertension, diabetes, asthma and lung disease, and HIV/AIDS to alcohol and drug abuse, infant mortality, nutrition and exercise. Presents state-of-the-art information in a manner free of confusing jargon, making this accessible to a casual user, yet still helpful to students, scholars, and researchers. Chapters also address disparities in reproductive health, life expectancy and access to health care. Chapter authors include professionals and professors with the Centers for Disease Control and Prevention, National Institutes of Health, Harvard University, Johns Hopkins Bloomberg School of Public Health, and Pennsylvania State University. This expansion of Dr. Livingston's first edition of the handbook includes a doubling of the text, with 20 new chapters and complete updates revising the 27 returning chapters. These volumes will be of special interest to those in fields including public health, medicine, health psychology, health policy, and medical sociology.

Career options handbook : Veterans Health Administration, historically black colleges & universities (SuDoc VA 1.22:10-29)

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Career options handbook : Veterans Health Administration, historically black colleges & universities (SuDoc VA 1.22:10-29)
U.S. Dept of Veterans Affairs
Manufacturer: Dept. of Veterans Affairs
ProductGroup: Book
Binding: Unknown Binding
ASIN: B00010LZFI

Praeger Handbook of Black American Health: Policies and Issues Behind Disparities in Health 2nd Edition

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Praeger Handbook of Black American Health: Policies and Issues Behind Disparities in Health 2nd Edition
Editor-Ivor Lensworth Livingston
Manufacturer: Praeger Publishers
ProductGroup: Book
Binding: Paperback
ASIN: B000OTN9EG

Book Description

This volume tries to summarize the status of observational knowledge of the Kuiper Belt. Its recent discovery has revitalized the astromomical study of the Solar System and is beginning to open new and unexpected windows on the physics of planetesimal accretion. With more and better observational data being obtained at the technological limit of current facilities, a new perception of the relationships that exist among the various classes of small Solar System bodies has emerged. The new observations have also motivated a number of fascinating theoretical studies in Solar System dynamics.

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