Average customer rating:
- this is anoutstanding book to help build wealth!
- Simple and simplistic look at investing
- Satire and your money don't work
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Money Secrets the Pros Don't Want You to Know: 365 Ways to Outsmart Your Banker, Broker, Insurance Agent, Car Dealer, Realator, Travel Agent, Lawyer
Stephanie Gallagher
Manufacturer: AMACOM/American Management Association
ProductGroup: Book
Binding: Paperback
 Public Finance
| Economics
| Business & Investing
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General
| Business & Investing
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ASIN: 081447893X |
Customer Reviews:
this is anoutstanding book to help build wealth!.......1999-07-28
I've read countless other books about saving, investing and spending. This is one of the best, if not the best book so far...please try these tactics, I do. Use some of them,They work ...WELL!
Simple and simplistic look at investing.......1999-04-21
A daily task or 365 ways to save money works if you can stay focused that long. Yet, this is life and one person saying they can do it doesn't alway work for other peoples money. Specifics other than an author saying me, me, me all the time is how I have learned to invest.
Satire and your money don't work.......1999-01-16
This book is a good way to mix satire with your money. Yet, if you want real finacial information look elsewhere. If you want some simple referances this book has some redeming values. If your money is a joke to you look at this book.
Book Description
How businesses can thrive by learning which customers are creating the most profit-and which are losing them money.
One of the oldest myths in business is that every customer is a valuable customer. Even in the age of high-tech data collection, many businesses don't realize that some of their customers are deeply unprofitable, and that simply doing business with them is costing them money. In many places, it's typical that the top 20 percent of customers are generating almost all the profit while the bottom 20 percent are actually destroying value. Managers are missing tremendous opportunities if they are not aware which of their customers are truly profitable and which are not.
According to Larry Selden and Geoff Colvin, there is a way to fix this problem: manage your business not as a collection of products and services but as a customer portfolio. Selden and Colvin show readers how to analyze customer data to understand how you can get the most out of your most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customer-centric strategies are likely to become widespread in the coming years.
For corporate leaders, middle managers, or small business owners, this book offers a breakthrough plan to delight their best customers and drive shareowner value.
Customer Reviews:
Outstanding Piece of Work .......2007-03-21
This book is a highly relevant must read for anyone serious about customer-centricity. The model used has the potential to drive economic benefits that far outpace traditional marketing, CRM, and customer satisfaction focused programs.
It should, however, be read along with some other good material on CDI and Customer Experience Management (CEM) like Collin Shaw's books on CEM [...] - I have no connection to them.
I've talked with a few companies and consultants who have attempted to implement customer profitability management without the underlying CDI and the programs failed - even in smaller markets like Europe. It places a little too much faith in just demanding data from IT on the premise that millions have been invested in systems so the data must be there. That is certainly not always the case. A good CDI strategy is critical to this program. But the focus of this book is the financial model and it should be read for what it is.
The other section of material that could be more developed is the Value-Exchange methodology. Intermixing operational customer segmentation (not the kind done in direct marketing programs) with the profitability deciles would seem to be the kind of thing that is needed to mature the strategy and place relevant value propositions where they belong in the CEM/marketing mix.
But alas, customer centricity is far too broad and complex of a topic to knock out in one book. This book is excellent and makes a much-needed contribution to a field that is sometimes more enamored with attempts at operant conditioning (a.k.a. CRM) than common sense management. I bought out the entire stock of this book from a store and continue to give copies give copies away to this day.
A few simple ideas that are woefully uncommon.......2006-01-12
The central thesis of Selden and Colvin's book is that not all customers are desirable. Some are "angels" who deliver net profit while others are "demons" who cost more to serve than they generate in revenue. A well run company must understand who its customers are and then organize around serving them effectively, securing its relationship with angels while repairing (or ending) its interactions with demons.
The authors write with a simple and bright style that keeps the book interesting. They touch on a number of case studies they've performed in their professional careers to help illustrate their points. I wish that they had included more data in the book, but what they do provide is about right for an introduction to the topic.
Some reviewers deride the content of this book as obvious, but even more obvious is that a tremendous number of businesses don't get it. I see the problems the authors describe play out repeatedly, from perspectives as a professional within my own industry, as an investor, and as a consumer. This book is an exciting rebuttal against the mentality of "The customer is always right" (what if the customer wants to pay less than your cost?) and a wakeup call to move forward from smokestack-age business organization in the information-age economy.
One good idea.......2005-09-10
The book has one good idea in it. You should know your good customers and seek a more profitable way to deal with "not-so-good" customers. It is pretty simplistic - but some companies probably need this insight.
There are more in-depth research out there on this topic in the marketing and operations management journals.
Make your Angel Customers Happy.......2004-03-29
We should all be aware of unprofitable Customers. Anyone in business should be already aware of the 80/20 rule - that 80% of your profits come from 20% of your customers.
This book goes that one step further - by some excellent case studies it shows how 150% of your profits come from 20% of your customers - they are the Angels. The Demons are those 20% of your customers who actually lose you money equal to 150% of your profit.
Its not another book about CRM (Customer Relationship Management), but it is about being Customer-focussed rather than Product-focussed.
I have multiple relationships with Companies who could do with reading this book - including my own employer, with whom I have around 20 Contracts, and yet any one Business Unit only seems to know about 1 or 2 others at best. All those lost selling opportunities - for example they know the ages of my kids from my Travel Insurance Policies, but have never tried to sell me any College Savings Plans!
Read the book and make your Angels happier - and get rid of the Demon ones!
This is a great strategy book.......2004-02-23
This is a skillfully written, subtile and insightfull book.
I believe that the reviewer who said that "this book stated the obvious and that outside of a novice business student, anyone who finds this book interesting or useful may want to consider another profession than business" has missed the point of this book...completely.
The importance of this book is NOT in stating that "the customer is important .. some more than others". This we all know.
The importance of this book is in outlining a practical methods for ascerting which customers are money making one and which are not money making one **by going at the junction of customer marketing and customer finance**. It is by offering a practical way to relate the two perspectives (the qualitative and the quantitative one) that this book was useful to me.
The key thing I learned from this book is the introduction of detailed customer-finance reasonings to evaluate clients.
I also was greatly inspired by their concept of CUSTOMER DEAVERAGING. I too often see company that thinks in terms of their "average customers" and thereby miss any valuable & actionable insight on how to relate to their customers in a way which is both more profitable and more meaningfull (from both the customers and the client perspective).
Well for company who are like that, I think this is a GREAT book that uncovers what needs to be done in both a practical and theorically sound way.
I can testify that having applied a big part of the framework of this book to solve one strategy problem of one of my european client, we did uncover some really devishly customers (50% of their client acquisition was focusing on customers from which their will be never enough money generated to cover the initial customer acquisition expense) and some really angel ones (25% of their customer acqusition was focused on clients that represents overall 65% of their actual profit). We were also able to do some detailed financial modelling to discover that, in their specific case, they should refocus their attention on the angel customers and probably completely change their business model and value proposition for dealing with their demon ones.
If I had one critic it would be that the part relating customer oriented strategy and the stock valuation is treated without enough precision.
Having said that, I can also state the customer business I was speaking about is a recurrent one and that as a result the benefit of acquiring an angel customer goes well beyond the financial revenue derived from them in the first year. So, beyond the immediate profit improvement that are likely to results from their refocusing on the right customers this year, I anticipate this company to achieve a surge of their financial results in the following years (This hopefully will ultimately also find a reflection in their stock price...)
Average customer rating:
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Angel Customers & Demon Customers (revised edition)
Larry Selden , and
Geoffrey Colvin
Manufacturer: Portfolio Hardcover
ProductGroup: Book
Binding: Hardcover
Customer Service
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Entrepreneurship
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ASIN: 1591841283
Release Date: 2025-12-01 |
Book Description
Here the development of nuclear weapons is viewed from the perspective of the scientist. From the discovery of fission to the Manhattan Project, to Hiroshima and Nagasaki, the arms race and early steps toward arms control, this book provides a context for developments in the period 1939-1963. It discusses the scientists' technical contributions, the novelty of working for the government on a secret project, political lobbying, the private anguish over the morality of creating weapons of mass destruction while being subject to public adoration as the wizards who produced the bomb, and finally the rapid descent for some into the Badash traces the course of this tumultuous and apocalyptic period with scientific clarity and sympathetic understanding.
This is a work of history and history of science that will also interest political scientists and sociologists as well as the general reader.
Average customer rating:
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The 1985 Pacific Salmon Treaty: Sharing Conservation Burdens And Benefits
M. P. Shepard , and
A. W. Argue
Manufacturer: UBC Press
ProductGroup: Book
Binding: Paperback
General
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General
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Salmon Wars: The Battle for the West Coast Salmon Fishery
ASIN: 0774811420 |
Book Description
For thousands of years, Pacific salmon have been the focus for the economic and social development of societies, both ancient and modern, around the rim of the North Pacific Ocean. Conducting lengthy oceanic migrations, the salmon pass through coastal waters of Alaska, British Columbia, and the northwest United States in a final journey to spawn, where they form lucrative targets for Canadian and U.S. fishermen.
Beginning late in the 19th century and culminating in the 1985 Pacific Salmon Treaty, Canada and the United States carried out long and contentious negotiations to provide a framework for cooperation for conserving and sharing the vitally important Pacific salmon resource. "The 1985 Pacific Salmon Treaty" traces the history of the tumultuous negotiations, providing an insider's perspective on the many complex issues that were addressed. It concludes with a brief assessment of the treaty's performance under the difficult economic and environmental circumstances that have prevailed in the fishery since 1985.
This incisive work, with its unique historical perspective, will be of great interest to the Canadian and United States fishing communities affected by the treaty, to the general public, politicians, and fisheries specialists in both countries concerned with stewardship of natural resources, and to scholars of international law and regional history.
Average customer rating:
- Mandatory reading if you care about wolves!
- wolves and people
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War Against the Wolf: America's Campaign to Exterminate the Wolf
Manufacturer: Voyageur Pr
ProductGroup: Book
Binding: Hardcover
General
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| Animals
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Wildlife
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Mammals
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ASIN: 0896582647 |
Amazon.com
Among the first acts of the Pilgrims at Plymouth Bay Colony was to set a bounty on wolves: first a penny for a pelt, then four bushels of corn for a mere scrap of fur. Succeeding generations of Americans followed the Pilgrims' lead, until by the middle of the 20th century the wolf was driven to the verge of extinction nearly everywhere outside Alaska. Rick McIntyre, a seasonal park ranger at Denali, Yellowstone, and other wolf-populated areas, has spent years documenting the behavior of living wolves. Here he turns to the sad task of documenting America's destruction of the wolf, a legacy that we may finally be able to undo with the reintroduction of Canis lupus to the wild.
Customer Reviews:
Mandatory reading if you care about wolves!.......2007-08-09
McIntyre chronicles the history of persecution of our nation's magnificent predator, the wolf. HOW could people have these views of such incredibly intelligent and social animals which STILL persist today?
Education is so necessary and SO MISSING in our schools about how the federal government has aided and abetted in the extermination of our nation's precious assets, it's native predators.
A Must Read!
wolves and people.......2000-04-05
An extremely comprehensive history of American sentiment about the wolf. This book does an excellent job of covering the various aspects of changing legislation on the wolf at both the federal and state levels. It also thoroughly cites chants, essays, poems and treatises that map the varying American views about the wolf. Do not look for detailed biological information in this book, however, this is a study on human attitudes as they have affected the wolf. A good read for anyone interested in conservation, or the plight of the wolf in specific.
Book Description
These volumes present a collection of primary source materials from the earliest times to the present intended for use in college courses in Western Civilization. An outstanding feature of the book is the wide variety of source materials included—readings from literary classics, letters, biographies, chronicles, diaries, philosophic and scientific writings, government records. Women’s history is emphasized throughout.
Book Description
Over 40 selections of enduring intellectual value--book excerpts, research studies, and classic articles, that have shaped the study of criminology and our contemporary understanding of it. Sources provides the opportunity for readers to encounter many of the greatest thinkers in criminology at first hand. The book includes carefully edited selections from the most distinguished observers on crime and criminology, past and present. Dushkin Online (www.dushkin.com/online/) is a student Web site designed to support Sources titles.
Average customer rating:
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Alabama's Response to the Penitentiary Movement, 1829-1865
Robert David Ward , and
William Warren Rogers
Manufacturer: University Press of Florida
ProductGroup: Book
Binding: Hardcover
General
| 19th Century
| United States
| Americas
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| United States
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General
| State & Local
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Alabama
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ASIN: 0813026636 |
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Criminal Law: Its Nature and Sources
Matthew Pauley
Manufacturer: Griffon House
ProductGroup: Book
Binding: Paperback
General
| Criminal Law
| Law
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ASIN: 0918680743 |
Book Description
Matthew A. Pauley gives the reader a clear perspective on a subject both daunting and confusing. Criminal Law: Its Nature and Sources discusses principles of common law, interpretations of applicable state statutes, and provisions of the Model Provision Code, as they pertain to various crimes, defenses, and punishments; and brings those subjects to life through real-life cases and humorous anecdotes.
Book Description
Written by a scholar with extensive research experience, this book applies an original approach to assessing criminal justice policies, based on their impact on errors of justice. The study covers the error of failing to bring offenders to justice as well as the errors of imposing costs on innocent people and excessive costs on offenders. Ultimately, it develops a new framework for each major sector of the justice system: policing, prosecution, adjudication and the jury, sentencing and corrections.
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Lehrbuch Der Lebensmittelchemie
Manufacturer: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
ProductGroup: Book
Binding: Hardcover
Science
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| Agricultural Sciences
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ASIN: 3540554491 |
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Lehrbuch Der Lebensmittelchemie (Lehrbuch Der Lebensmittelchemie (in 2 Baenden))
Manufacturer: Wiley-VCH
ProductGroup: Book
Binding: Hardcover
Food Science
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ASIN: 3055006380 |
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Lehrbuch der Lebensmittelchemie (Springer-Lehrbuch)
H.-D. Belitz ,
W. Grosch , and
P. Schieberle
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
Nutrition
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Food Science
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ASIN: 3540732012 |
Book Description
Das Lehrbuch der Lebensmittelchemie von H.-D. Belitz, W. Grosch und P. Schieberle ist das erfolgreiche und bewährte Standardwerk. Es wird von den Studenten der Lebensmittelchemie und benachbarter Fachgebiete als Lehrbuch, von den im Beruf stehenden Lebensmittelchemikern, Lebensmitteltechnologen, Ernährungswissenschaftlern, Humanmedizinern und Veterinären in Industrie, Forschung und Überwachungsbehörden als Nachschlagewerk benutzt. Mit dieser gründlich überarbeiteten und ergänzten Ausgabe (u.a. Kontaminanten, phenolische Verbindungen, alkoholische Getränke, BSE-Nachweis, Acrylamid, Lebensmittelallergien, Phytosterole) tragen die Autoren den aktuellen Entwicklungen der Lebensmittelchemie Rechnung, ohne den Gesamtumfang wesentlich zu verändern. Sie arbeiten die Zusammenhänge zwischen den makroskopischen Eigenschaften von Lebensmitteln und den Strukturen und Reaktionen der Inhaltsstoffe heraus.
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Lehrbuch der Lebensmittelchemie.
J. Schormüller
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
General & Reference
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ASIN: 3540066012 |
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Lehrbuch Der Lebensmittelchemie
H. D. Belitz , and
W. Grosch
Manufacturer: Springer-Verlag
ProductGroup: Book
Binding: Hardcover
General
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ASIN: 0387554491 |
Average customer rating:
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Lehrbuch der Lebensmittelchemie
H.-D Belitz
Manufacturer: Springer-Verlag
ProductGroup: Book
Binding: Unknown Binding
General
| Cooking, Food & Wine
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General
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German
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ASIN: 0387169628 |
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