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Mammies No More: The Changing Image of Black Women on Stage and Screen
Lisa Anderson Manufacturer: Rowman & Littlefield Publishers, Inc. ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0847684199 |
Book Description
Mammies No More explores the ways in which mainstream American plays and films have reflected and helped to reinforce stereotypes of black women. It also shows how African American women playwrights and filmakers have subverted those stereotypes by creating more realistic characters. From Minstrel shows of the mid-nineteenth century to D.W. Griffith's Birth of a Nation, from the movie version ofGone with the Wind to Spike Lee'sShe's Gotta Have It and comtemporary music videos, Anderson shows how portrayals of black women as ignorant mammies, sexually voracious jezebels or coquettish, tragically flawed mulattas have persisted over time. Meanwhile, works by black women, such as Lorriane Hansbery's A Raisin In the Sun and Julies Dashe's Daughters of the Dust, have resisted these stereotypes, showing black women in more positve and realistic ways.Customer Reviews:
Outstanding, readable book!.......1997-09-28
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American Folk Songs for Children
Ruth Crawford Seeger Manufacturer: Doubleday Books for Young Readers ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0385157886 Release Date: 1980-03-11 |
Book Description
Ninety of America's best-loved songs, both words and music, are accompanied by charming drawings, suggestions for text improvisations, rhythmic play and games. Complete with an easy-to-use index.Customer Reviews:
a classic!.......2007-08-13
Reprint of a great classic.......2005-10-07
Treasury of Songs.......2005-10-06
The Old Standby For the Early Childhood Teacher.......2004-05-18
Every Music Teacher should have a copy of this........1999-05-07
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Inside Laura's Little House: The Little House on the Prairie Treasury (Little House)
Carolyn Strom Collins Manufacturer: HarperCollins ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 0060278277 Release Date: 2000-09-05 |
Book Description
Little House on the Prairie, Laura Ingalls Wilder's heartwarming story of a pioneer girl named Laura and her family's covered wagon journey to Kansas, is one of the most beloved children's books ever written. Ever since her story was first published sixty-five years ago, readers have clamored to know more about Laura and her real life on the prairie.Now, in this beautifully illustrated volume, you can experience life as it was in the little log cabin. Discover how Laura's real life was both similar to and different from the life she described Little House on the Prairie. Find out what it was really like to homestead land, cook over an open fire, and build a prairie cabin. Make Mary's and Laura's star headbands, cook Ma's stewed blackberries, and plant your own prairie garden. You can even sing the songs that the Ingallses sang to the sound of Pa's fiddle!
For anyone who has ever treasured Little House on the Prairie, Inside Laura's Little House brings Laura's world vividly and remarkably to life.
Customer Reviews:
A wonderful read for all Laura fans!.......2000-11-11
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Step It Down: Games, Plays, Songs and Stories from the Afro-American Heritage
Bessie Jones , and Bess Lomax Hawes Manufacturer: University of Georgia Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0820309605 |
Customer Reviews:
Every Music Teacher should own this!.......2006-09-07
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Arrorro Mi Nino: Latino Lullabies and Gentle Games (Pura Belpre Honor Book. Illustrator (Awards))
Manufacturer: Lee & Low Books ProductGroup: Book Binding: Hardcover Similar Items:
ASIN: 1584301597 |
Customer Reviews:
Pura Belpre.......2007-02-10
A bilingual collection of traditional Latino baby games .......2004-12-08
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Games and Songs of American Children
William W. Newell Manufacturer: Dover Publications ProductGroup: Book Binding: Paperback Similar Items: ASIN: 0486203549 |
Book Description
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Ninez: Spanish Songs, Games, and Stories of Childhood
Virginia Nylander Ebinger Manufacturer: Sunstone Press ProductGroup: Book Binding: Paperback Similar Items: ASIN: 0865341753 |
Customer Reviews:
Great Resource for Spanish.......2005-03-03
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Domino Traditional Children's Songs Proverbs and Culture From the American Virgin Islands
Karen S. Ellis Manufacturer: Guavaberry Books ProductGroup: Book Binding: Paperback ASIN: 0962556033 |
Customer Reviews:
Domino by Karen Ellis.......2004-01-22
The Orff Echo, Fall 1990, page 44
"All material is clearly presented with precise and easy-to-understand directions for the games and dances. To maintain authenticity, the words of the songs are written in a mixture of standard English and Cruzian, the dialect of St. Croix. A glossary is provided to assist with unfamiliar words and phrases. Especially interesting is the author's account of her use of an Orff Schulwerk-based approach to teach language skills to the children in a small island town. The accompanying cassette tape, available separately, includes nearly all of the items in the book, most of it performed by the children themselves. No one should miss the priceless rendition of "Ding Dong."
Domino By Karen Ellis.......2004-01-22
An oversized paperback with spiral binging and a 35 minute audio cassette introduce both adult and child listeners to traditional children's songs and proverbs from the American Virgin Islands, providing a unique opportunity to absorb the culture and sounds of an area which has received relatively little attention.
An oversized paperback and 35 minute cassette provides a unique opportunity to absorb the culture and sounds of an area which has received relatively little attention. More than just another ethnic song collection, the tape alone holds merit, the paperback/tape package is recommended above each singly: the book is an essential enhancement to the tape, offering a political and cultural review of the Virgin Islands, teaching advice to teachers who may be considering the tape and workbook for classroom use, and illustrated musical instructions and score sheets for the tape's songs. The small black and white photos of the children at play are particularly intriguing."
Review of Book and Cassette "Domino" by Dr. John Rickford.......2000-03-17
I recieved Domino, and was impressed both by the book and the tape. It was enjoyable for my wife Angela and I--the similarities with so many songs we knew growing up in Guyana were so striking, especially for Angela. (As your photos show, these clap patterns and circle songs are more popular with girls than boys.) For instance, for "Brown Girl in the Ring," we sing, "There's a Colored girl in the ring, etc" and end with "She likes sugar, and I like plum!"
WRT the "Congo Saw" proverb on page 22--I'm pretty sure this is the same as the "Conguseh" we have in Guyana, meaning "gossip," so the proverb really means that gossip is worse, more harmful than working obeah. See the entry for _congosa_ in Allsopp's wonderful, just released _Dictionary of Caribbean English Usage_ (Oxford U Press).
Also, the wording for Mother Goose on page 39 seemed to us perhaps to be "Come look a me ya" ("Come look at me here") but it wasn't so clear. This is a wonderful achievement, Karen, and the kids must have LOVED the attention and interest you showed in them and their songs. I bet they missed you when you left.
Come-All-Ye, Vol. II No. 2, Summer 1990.......2000-03-17
The Midwest Book Review, May 26, 1990.......2000-03-17
Jim Cox Midwest Book Review
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American folk songs for children in home, school and nursery school;: A book for children, parents and teachers
Ruth Crawford Seeger Manufacturer: doubleday & co ProductGroup: Book Binding: Unknown Binding ASIN: B0007HN7C4 |
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American Folk Songs for Children
Manufacturer: DoubleDay ProductGroup: Book Binding: Paperback Similar Items: ASIN: 0385072104 |
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Best Singing Games for Children of All Ages
Edgar S. Bley Manufacturer: Sterling Pub Co Inc ProductGroup: Book Binding: Hardcover ASIN: 0806944501 |
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The Gambit Guide to the Torre Attack
Graham Burgess Manufacturer: Gambit Publications ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 190198317X |
Book Description
The Torre Attack is a very attractive system for White as it allows him/her to set the agenda from the outset, preventing many counterattacking systems. It has quick-strike potential if Black is careless or unfamiliar with the subtleties.
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The Gambit : Guide to the Torre Attack, an Easy-To-learn opening System with Real Practical Sting
Graham Burgess Manufacturer: Gambit ProductGroup: Book Binding: Paperback ASIN: B000MFQ5RU |
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
Brad Cleveland , and Julia Mayben Manufacturer: Call Center Press ProductGroup: Book Binding: Paperback Similar Items:
ASIN: 0965909301 |
Book Description
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.Customer Reviews:
Unbelievably good.......2007-01-12
Wow! So This is How Call Centers Work!.......2002-08-22
1. Incoming call center management is the art of having the right number of skilled people and supporting resources in place at the right times to handle an accurately forecasted workload, at service level and with quality.
2. Though average call load may be predictable, calls arrive randomly--which means that they often bunch up.
3. A service level is defined as "X percent of calls answered in Y seconds", not as "X percent answered" or "Average Speed of Answer". (The ASA is skewed by the bad times when calls bunch up.) Abandonment rates matter, too, but fixing abandonment problems usually means fixing service levels.
4. Service level and quality don't conflict. If you try to fix service level with poor quality, it comes back to bite you with more calls and demoralized reps.
5. A good forecasted call load--including talk time, after-call work, and volume--is critical for budgeting people and circuits. Often, a good forecast should predict load by the half hour, using previous data, knowledge of upcoming plans, and good judgment.
6. To determine staffing needs, use a variation of the Erlang C formula. Its input is the number of reps, number of callers forecasted, and the time to serve each caller; its output is a prediction of waiting time. (Even better, add an input for response time, and you'll get the percentage who'll wait longer than that!) If agents have different skills, you'll need forecasts and calculations for each set of agents.
7. More staff, less waiting, fewer phone lines for people on hold. Less staff, more waiting, more phone lines. Formulas exist for phone lines, too.
8. Not everyone scheduled is always working on customer service. Schedule accordingly. Be clever about work schedules to get the right number working at the right time. Service level results tell you whether you got it right.
9. If you have too few reps on duty, queues get long (service level goes down), more circuits are needed, and customers get frustrated, sometimes abandoning the call. If you have too many reps on duty, you spend too much paying for them to wait.
10. Give senior managers good reports, but make sure they understand the points above.
11. Monitor the number of calls in the queue and the longest current wait. Service level and other metrics tell more about the past than the present. Be ready with plans for unexpected load (reassigning, rerouting, delay announcements, busy signals).
12. There are lots of tools and graphs to measure aspects of quality. Use them to identify root causes, not beat your employees. Reps should adhere to schedules, and do good work. Use monitoring capabilities to coach. Measuring based on "calls per hour" is unreliable, and invites cheating.
13. Customers are getting more demanding, automated systems are taking the easy calls, so reps have to be better trained and more skilled.
14. Create a good environment that uses technology well.
The book was written in 1997, and I don't know whether it's been updated. The authors have some commentary about email-based, web-based, and CTI-based systems, but the next edition might want to say more about the similarities and differences between those and the traditional call center.
Overall, I'm happy to understand more about the math and science behind this discipline. As another reviewer commented, it's clear that IT Help Desks have something to learn from the Call Center experience.
Call Center Management ~On Fast Forward.......2002-08-07
Comprehensive handbook for management.......2002-07-10
Excellent book to get started and graduate yourself.......2002-06-03
I would recommend this book to any one who wants to know concepts, metrics and KPI within a call center environment.
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
Brad and Julia Mayben Cleveland Manufacturer: Call Center Press ProductGroup: Book Binding: Paperback ASIN: B000KWRVHS |
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