Under the Black Flag: The Romance and the Reality of Life Among the Pirates (Harvest Book)
Average customer rating: 4 out of 5 stars
  • Data overload
  • I want to be a pirate...
  • Readable But Dry and Disorganized
  • They Plundered The Seas, Now They Plunder The Page
  • The Best Book on Pirates
Under the Black Flag: The Romance and the Reality of Life Among the Pirates (Harvest Book)
David Cordingly
Manufacturer: Harvest Books
ProductGroup: Book
Binding: Paperback

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ASIN: 0156005492

Amazon.com

Though literature, films, and folklore have romanticized pirates as gallant seaman who hunted for treasure in exotic locales, David Cordingly, a former curator at the National Maritime Museum in England, reveals the facts behind the legends of such outlaws as Captain Kidd, Blackbeard, and Calico Jack. Even stories about buried treasure are fictitious, he says, yet still the myth remains. Though pirate captains were often sadistic villains and crews endured barbarous tortures, were constantly threatened with the possibility of death by hanging, drowning in a storm, or surviving a shipwreck on a hostile coast, pirates are still idealized. Cordingly examines why the myth of the romance of piratehood endures and why so few lived out their days in luxury on the riches they had plundered.

Book Description

"This is the most authoritative and highly literate account of these pernicious people that I have ever read." -- Patrick O'Brian

Pirates are so much a part of legend that it is easy to forget they actually existed. UNDER THE BLACK FLAG tells their story in a rollicking account of the golden age of piracy that is packed with history, anecdote, and above all adventure. Here are the true stories of such bloodthirsty legends as Blackbeard and Captain Kidd, Anne Bonny, and the fearsome Mary Read. And here are rousing descriptions of what ships pirates sailed, what punishments they exacted, what they really wore, and how they flourished--or perished. From the smoky havoc of shipboard battle to the loneliness of a fugitive's life at sea, this spellbinding narrative vividly brings the brutal world of pirates to life.

Customer Reviews:

2 out of 5 stars Data overload.......2007-09-18

Pirates! Everyone loves pirates, or the romanticizing image of them presented in fiction and films. Cordingly sets out to separate the facts from fiction in this book about the reality of pirates. He starts strong talking about fictional works from Dafoe, Stevenson, and Barrie then hashes on some film versions. The beginning of "Under a Black Flag" is promising but thereafter, it really begins to fall apart.

What's great about this book is, for a casual beginner student of pirate history, there's a mountain of facts and data regarding a great variety of pirates, not just the top names. Keep in mind that's just what it is, straight facts based on his research, a bit like high school history textbooks - this happened on this date, this happened here,... Etc. It gets pretty dry but there's a lot of info. Cordingly covers everything from ships, weaponry, women, trials, punishments, assaults, and areas of the map that was infested with piracy. However, the undoing of this book is that there is SO MUCH data and unfortunately a complete absence of organization of that data. There's no real cataloging or separation of topics whether it be event, people, location, or time based. Cordingly jumps back and forth through the piracy age that you really have no idea of which sea rovers were alive when or if they overlapped other well known buccaneers/privateers without creating your own timeline.

Like many other books covering this topic, you'd think Cordingly would have given the likes of Blackbeard, Kidd, Calico Jack, Henry Avery, Drake, and Morgan their own chapters in which the relevant facts are presented. He does so with a few of the above mentioned but he doesn't give the entire history of those ones within that chapter. Instead, it's spread out almost haphazardly and the author ends up continuously repeating himself. There also could have been a division of locales covering the Carribean, African coast/Indian Ocean, and China Sea piracy.

It's a real shame because based on the information factor, this book would get 5 stars, but the repetitiveness, choppy sentences, and lack of organization hamper the book so much it drops it down to only 2 stars. I still recommend the book, but be prepared to take notes and make your own timeline as you are going through it. The Appendixes are good, the locale maps are splendid, seafaring terminology helps out, but where are the pictures of the great variety of pirate flags at? So much potential but organization is the downfall of this otherwise high information text.

4 out of 5 stars I want to be a pirate..........2007-07-06

..noo, I am just "Kidding". I must agree with the opinion that book is a bit "dry". However it covers probably all "big" pirate/privateer names and related stories of plundering, chasing, battles and punishments. So this work is like a small compendium of the piracy, great starter for further learning; well written and read with pleasure and interest. Inquisitive reader may go from here into more narrative and colorful books devoted to specific chosen characters like Kidd, Dumpiere, Blackbeard, Drake etc.
"Under the Black Flag" will definitely intensify your zest for extra "sailing" across plethora of other publishings.

3 out of 5 stars Readable But Dry and Disorganized.......2007-06-21

I had hoped to find an interesting and thorough book on the history of piracy that is accessible to a layperson with limited knowledge of nautical history, but that doesn't simply repeat inaccurate cliches and stereotypes. I somehow doubt that this one would have even caught my attention had it not been so heavily promoted at various bookstores to cash in on the third "Pirates of the Caribbean" movie. I'm disappointed that a book about such a lively subject is so surprisingly lifeless. Cordingly essentially presents a bunch of facts (names, dates, places and figures) without providing much detail or historical context. I realize that much information about pirates is sketchy at best, but simply providing me with the names of a pirate captain and his ship and the dates and places on which island an incident occurred does not make for interesting reading. Cordingly also seems to wander from subject to subject and often repeats himself. This makes me wonder if this book was actually a collection of essays or articles about piracy compiled into one volume. His main points seem to be that pirates are glamorized in fiction but in reality were cruel, sociopathic former Navy or merchant sailors who organized themselves into a democratic society. I appreciate his research and the points that he does make, but overall I found this to be a slow read and not terribly informative or entertaining.

5 out of 5 stars They Plundered The Seas, Now They Plunder The Page.......2007-06-15

David Cordingly has compiled a wonderful stash of pirate fact and fiction with "Under The Black Flag: The Romance and the Reality of Life Among the Pirates." He covers the day-to-day comings and goings of pirates and those who loved and hated them. He fleshes out a number of the most famous pirates such as Henry Morgan, William Kidd, Bartholomew (Black Bart) Roberts and Edward (Blackbeard) Teach, giving some of them there own chapters. Specific campaigns created to wipe pirates from the seas are also given excellently documented attention. Cordingly also gives an editorial on the potential reasoning behind mankind's fascination with such vile and cruel men (and women) who called themselves "pyrate."

Cordingly backs up all of his findings with an extensive bibliography, five appendices, notes, and a very helpful glossary of sea terms. His writing style, while full of wonderful information and historical facts, never grows boring or drawn out. In fact, you could argue that "Under the Black Flag" reads a lot like a fictional novel. It's both educational and fun.

Fans of pirate history or those with just a passing fancy for the swashbuckler will want to read this book. I also recommend "The Pirate Hunter" by Richard Zacks. It covers with great detail the life and politically tainted execution of William Kidd. It's all delivered with a writing style that is easy to digest but still full of information.

From ship to shore, "Under the Black Flag" is worth a read.

5 out of 5 stars The Best Book on Pirates.......2007-05-29

This is a really great book and one of my all-time favorites--unless you're looking for artwork. If it's illustrations you want, try Pirates: Predators of the Sea. If you read this and love it and want another great read, try If a Pirate I Must Be by Richard Saunders. It's terrific, though also no illustrations.
UNDER THE BLACK FLAG;   The Romance and the Reality of Life Among the Pirates
Average customer rating: 5 out of 5 stars
  • Romping Over the Seven Seas with a Patched Eye!
UNDER THE BLACK FLAG; The Romance and the Reality of Life Among the Pirates
David Cordingly
Manufacturer: Harvest House Publishers
ProductGroup: Book
Binding: Paperback
ASIN: B000RRYRKU

Customer Reviews:

5 out of 5 stars Romping Over the Seven Seas with a Patched Eye!.......2007-09-04

"Under the Black Flag" is a real pirate's treasure. For all those who want to know what was "real" and what "romance", here's your book.

Mr. Cordingly has performed a deep research on the subject and presents it in a very readable and interesting form. He has taken diaries, contemporary newspaper articles, personal letters and memoirs as a solid foundation for his book.
His study is centered mainly in the Caribbean theater, the East coast of North America and the Indian Ocean. He also gives glimpses of the Chinese pirates leaded by Ms. Cheng.

Every main issue is described: weaponry, tactics, vessels, flags, everyday life, treasures, pets and battles.
In its pages you'll find the life and deeds of famous characters as Henry Morgan, "Blackbeard", Captain Kidd, L'Ollonais, Calico Jack and many others not so well known.
A whole chapter is dedicated to women pirates including the adventures and misadventures of Mary Read and Anne Bonny.
Finally "romance" is addressed taking into account mainly movies on the subject.

As a bonus the book includes six maps of the different scenarios of pirate's campaigns; a glossary of sea terms; an extensive bibliography and several appendixes on relevant matters.

So brace yourselves and come aboard!

Reviewed by Max Yofre.
Life Among the Pirates (aka Under the Black Flag ) The Romance and the Reality
Average customer rating: Not rated
    Life Among the Pirates (aka Under the Black Flag ) The Romance and the Reality
    David Cordingly
    Manufacturer: Abacus
    ProductGroup: Book
    Binding: Paperback
    ASIN: B000KEPWMC
    Life Among the Pirates (aka Under the Black Flag ) The Romance and the Reality
    Average customer rating: Not rated
      Life Among the Pirates (aka Under the Black Flag ) The Romance and the Reality
      David Cordingly
      Manufacturer: Abacus
      ProductGroup: Book
      Binding: Paperback
      ASIN: B000KET7NM
      Under the Black Flag: The Romance and the Reality of Life Among the Pirates
      Average customer rating: Not rated
        Under the Black Flag: The Romance and the Reality of Life Among the Pirates
        David; Random House Cordingly
        Manufacturer: Random House Inc
        ProductGroup: Book
        Binding: Hardcover
        ASIN: B000JJZBLU
        Under the Black Flag: The Romance and the Reality of Life Among the Pirates
        Average customer rating: Not rated
          Under the Black Flag: The Romance and the Reality of Life Among the Pirates

          Manufacturer: Random House
          ProductGroup: Book
          Binding: Paperback
          ASIN: B000I1DVPW

          Making Good Career & Life Decisions: You Have to Know Who You Are to Get Where You're Going (The Career Emphasis Series)
          Average customer rating: Not rated
            Making Good Career & Life Decisions: You Have to Know Who You Are to Get Where You're Going (The Career Emphasis Series)
            Jist Publishing
            Manufacturer: JIST Works
            ProductGroup: Book
            Binding: Paperback

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            Infosec Career Hacking : Sell Your Skillz, Not Your Soul
            Average customer rating: 4 out of 5 stars
            • Confused, directionless book
            • An easy read, but lack focus
            • A book that's been needed for a while
            • More career advice than hacking advice
            • Fascinating approach, could use more meat
            Infosec Career Hacking : Sell Your Skillz, Not Your Soul
            Aaron W. Bayles , Chris Hurley , Johnny Long , Ed Brindley , and James Foster
            Manufacturer: SYNGRESS
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            Book Description

            Do you spend hours coding on an application for the sheer joy and challenge? How about taking the time to analyze every piece of traffic that crosses your network, dissecting packets, and making sure nothing hidden is going on? If you want to refine these skills (and learn many new ones) to build an InfoSec career in a top corporation or government agency, this book is for you!

            Customer Reviews:

            2 out of 5 stars Confused, directionless book.......2006-03-12

            InfoSec Career Hacking (ICH) is a confused, directionless book. It's a collection of contributions by various authors, three of which were previously published. The main text never states the goal of the text, so I turned to the description on the back cover: "A technical guide to landing (and keeping) a job in the information security field... If you want to refine those skills to land a top InfoSec job and employer-funded trip to Vegas next year, you've come to the right place." It sounds like ICH wants to be a sort of employment guide for "hackers," but it ends up as a muddle of some useful original material and recycled chapters from older Syngress titles.

            On the plus side, there is some good advice in ICH. The first four chapters (Part I) do contain some helpful suggestions for people who have no clue regarding the information security profession. Unfortunately, much of this material is found within poorly presented sections, and next to filler-oriented lists and questionable screen shots. For example, do we need a full listing of the DoD Rainbow Series (pp 7-9), 2004 FISMA grades (p 30), Google search results (p 35, 36, 65), SecurityFocus mailing lists (p 61), USA, Monster, and other job search results (pp 69, 70, 98, 99, 100, 101, 102), and so on? I thought the sample resume on pp 95-6 was poor -- and this is supposed to help people be hired!

            With Part II, ICH gets worse. Ch 5 begins with "The Laws of Security," which seems to have nothing to do with the rest of the book. The reason is simple: this is a recycled chapter which appeared in two other Syngress books -- 2002's Hack Proofing Your Network, 2nd Ed (HPYN2E), and 2003's Stealing the Network: How to Own the Box. I though Ch 6, describing home lab components, was one of the better (if not best) chapters in ICH. The author stayed on target and delivered useful guidance on selecting equipment for a home lab. Ch 7 is a disaster like Ch 5. "Vulnerability Disclosure" is a reprint of a chapter from 2004's Cyber Adversary Characterization. And Ch 8? Another reprint, this time from Ch 3 of HPYN2E.

            Part III resumes new material, but these chapters aren't worth reading. I got the impression that the authors thought they needed to be "technical," so they threw in short discussions of network architecture, incident response, intrusion detection, and other topics. I didn't waste time on these chapters, and neither should you.

            Syngress publishes many great security books, and I've reviewed several recently; see Phishing Exposed or Software Piracy Exposed. If Syngress wants ICH to return in a second edition, they should bring in an editor who cuts out the three recycled chapters, the worthless screen shots, and other fluff, and directs the authors to deliver useful material.

            2 out of 5 stars An easy read, but lack focus.......2005-09-27

            Overall an easy book to read and actually quite enjoyable. However, the material lack focus. At times you think some of the authors must have missed a memo or two, and writing for a different book. This could be the fault of the publisher or editor. Take some of the pictures in Chapter 6 for example, I could barely tell that they were computers, let alone their brand or models. These blurry pictures are next to worthless in the book. The publisher could do better in the QA department.

            Speaking of Chapter 6 - "Creating an Attach Lab". I had such high hope for this chapter. Unfortunately, all I got was a history lesson of hardware platforms, and all the different Sun SPARC chips and versions of operating systems. Its nice to have all these hardware to play with, some dating back 10-20 years ago - but it is unrealistic and I am not sure of the real value of it.

            Ch.7 - Vulnerability Disclosure is probably the worst ch. of the book. It misses the target audience completely. The discussion of the different types of "model" is compeletly out of place. You can find better resources on the Net.

            Links at the end of chapters are quite valuable though, hence the 2 stars.

            5 out of 5 stars A book that's been needed for a while.......2005-09-02

            Even though the content in this book sways from one end of the information security spectrum to the other reaching the point of identity crisis, I really like its approach. I speak on this topic quite often and I'm finding it's the one area of information security that has remained mostly untouched - yet desperately needed - in this hot field. There are several success-related topics missing, but overall this book is a good read for those looking to take their information security careers to the next level.

            3 out of 5 stars More career advice than hacking advice.......2005-08-09

            Plenty of people are curious as to how to become an information security professional. It's a profession that has a bit of an establishment atmosphere to it where entry to various levels is granted in secret. And it's often hard to understand where to start. Infosec Career Hacking attempts to demystify this process and show you not only generic strategies for employment, but ones specific to the information security field.

            The book focuses on career development, not on how to be a hacker or a professional hacker. It's full of some useful information about building a successful career, much of which applies to any technical field. It also focuses mostly on being in the infosec service business, not in product development or, to a large degree, operations. Keep that in mind when you think about buying it. While most of what you'll learn is generic technical career advice, some of it is focused.

            The first part of the book is especially useful, and I think provides most of the value that's not available elsewhere. Things that are covered may seem like basics that people should have just picked up, but it's hard to know what you're supposed to know when you change environments, let alone see it all together in one place. I find this section to be especially useful and reasonably well written.

            Chapter 1 opens up with a basic orientation of the infosec landscape, including the types of companies and organizations you may want to look at working with, the types of work and positions you see typically, and what kinds of skills you'll need to consider get the interview, let alone the job. Chapter 2 is much like a hacking book in that you're encouraged to perform some scout work on your potential places of employment. Good advice, and it's nice to see it demonstrated. Chapter 3 talks about getting experience and getting your feet wet in the infosec world. Things like conferences, local groups and meetings, and even security clearances are covered. A nice overview, but a it shallow in places, too. Chapter 4 focuses on the resume and the interview, the kinds of things that normally jump to mind when you think about career hacking. A decent overview, and good things to learn.

            Part 2 focuses on technical parts. These chapters, I felt, were a bit thin on value and attempted to provide too much coverage but without the depth. What I felt this part of the book was trying to do was to be a quick overview of what you should know if you want a career in information security without any of the work it takes. Because this is such a broad amount of material, and the book only spends about 180 pages on it, the coverage isn't deep. Instead, the cursory coverage is a detriment to the book's value.

            Chapter 5 is where I found the most material to complain about. This chapter is titled, 'The Laws of Security', and can be used for your benefit or your downfall. In the right hands, where the nuances that come from actually encountering these challenges in the wild and discovering the reasoning behind them, you can display wisdom. In the wrong hands, where you can't successfully defend a challenge to these axioms, at best you'll appear to be someone who parrots security luminaries, and at worst you'll look like an uninformed buffoon. If you decide to accept conclusions without understanding the reasoning behind them, you're asking for it.

            Chapter 6 talks about building a home lab of machines for attack. I felt this chapter devoted too much time to drooling over gear and not enough time discussing more equipment and more valuable gear. Large classes of lab resources, including enterprise applications, networking gear, and even commercial security software was left out. The disclosure debate was reasonably well handled in chapter 7, discussing the various ways that people have established this process. What's missing here is how to actually find where to send the report to and how to ensure it's been acted upon. And finally, a nice, succinct and reasonably comprehensive (if a little too short at times) classification of vulnerabilities and attacks fills chapter 8.

            Part 3, 'On the Job', is for when you finally have the position and now you want to keep your job, advance your career, and improve your skills. Unfortunately, this section feels a bit undeveloped in too many places. There's a lot to cover, but the chapters here lack any significant depth to them, and it doesn't feel like they really deliver as strongly as they could.

            This section opens with an approach to your career much like an intruder would take to advancing their compromise. Chapter 9 covers how to perform scouting of your new environment, how to get through meetings without messing up, landing your own projects and succeeding with basic project management. Thinking about striking out on your own? That's natural, and the next few chapters will help with that. Chapter 10 is a short list of ideas on how you can use your new knowledge and skills to benefit others, which can help you build a name for yourself and maybe even clients. Chapter 11 looks like it's trying to encourage you to become a local leader of information security knowledge, using that information specifically for incident response. In a crisis, everyone loves a hero, so why can't that be you? And finally, the book closes with a chapter on how to start looking at being an independent consultant. It's been said that you'll never succeed working for someone else, so why not work for yourself? This chapter introduces you to some of the possibilities here, along with some of the considerations. Overall, these chapters have some clear value to them, but because they try and cover so much, they feel underdeveloped and fail to really deliver a strong benefit to the reader.

            One of my big concerns when I began reading this book was that it would encourage you to simply become another script kiddy type consultant, capable of downloading a few tools and use old hat techniques to deliver sub-par results. That's a crowded marketplace already, so I didn't want to see anyone encourage that. Instead, it tries to impart valuable career skills. My big complaint is that it tries to do so much that it can't possibly succeed in all of them. It does a decent job, but in some places it definitely lacks the solid landing to make it stick. Overall, though, this uncommon book is a nice twist on the old career guides, tuned for the information security market.

            4 out of 5 stars Fascinating approach, could use more meat.......2005-07-15

            I liked the book, I like the approach, but it falls short of what needs to be done to be a truly useful tool for job hunting. As I read it the burning question in my mind was, would What Color Is Your Parachute be a better tool? I actually pulled my two year old copy of Parachute off the shelf and it is a better tool.

            Still the book deserves a flip through if you have a chance to pull it off your neighbor's shelf or check it out from a library. My favorite chapters were 3 and 4, if there is any chance you might be looking for a job, don't miss those.
            Who Gets the Good Jobs?: Combating Race and Gender Disparities
            Average customer rating: 4 out of 5 stars
            • Accessible, informative and well-documented - excellent.
            • Well researched, thoughtful and important
            • Provocative Book
            • This is the review I wrote for Choice (the ALA's mag):
            • learned, smart, accessible
            Who Gets the Good Jobs?: Combating Race and Gender Disparities
            Robert Cherry
            Manufacturer: Rutgers University Press
            ProductGroup: Book
            Binding: Library Binding

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            Customer Reviews:

            5 out of 5 stars Accessible, informative and well-documented - excellent........2002-12-07

            It's a pity the title suggests a self-help book on tacking the job market. _Who Gets the Good Jobs_ is a very readable, well-documented discussion of what we all know--that discrimination in employment is alive and well, and that neither conservative denial nor orthodox leftist ideologies, will remedy it.

            5 out of 5 stars Well researched, thoughtful and important.......2002-12-02

            Robert Cherry has written an impressive and important book on the history and status of economic disparities and policies related to race and gender in the United States. Drawing on years of study, particularly of African American economic progress, Cherry (p. xiii) has "struggled to find compatibility between [his] head and [his] heart," tackling tough, controversial questions forthrightly. In this book Cherry has set himself to assess the source and extent of the economic progress of people of color and white women in the U.S., the effectiveness of particular policies to assist that progress, the role of a capitalist economy in exploiting or eroding disparities and--courageously--to confront the orthodoxies of both large camps on these questions, including those of his own earlier days.

            I recommend this book highly--for students and for social scientists both in and outside the field. Bob Cherry is a strong scholar, and he's written an important, accessible, substantial book.

            4 out of 5 stars Provocative Book.......2002-12-02

            Cherry's book challenges both the left and right to rethink our approaches to reducing racial and gender disparities. Cherry attempts to outline a middle ground, one that recognizes the role of government without demonizing market forces. Although his views are not always in harmony with my own, I applaud his attempt to reinvigorate the discussion. The book is readily accessible to a nontechnical audience and will make provocative
            reading for introductory undergraduate courses and a general readership.

            4 out of 5 stars This is the review I wrote for Choice (the ALA's mag):.......2002-11-30

            Cherry proposes a middle ground between the view that capitalism reduces discriminatory practices and the position that capitalism benefits from, or at least can coexist with, discriminatory practices. He stresses the relevance of both theory and historical context for comprehending current levels and patterns of race and gender discrimination. After considering how the profit motive may discipline owners to be nondiscriminatory, Cherry discusses a number of reasons why discrimination might increase--or at least minimally affect--profits, including limited productivity differentials among applicants, consumer preferences, group profiling, imperfect product market competition, divide-and-conquer strategies, and efficiency wages. Thus, it is plausible that discriminatory sectors could persist in a generally free market system. Subsequent chapters take up in turn discrimination by race, gender, and immigrant status, as well as considering class disparities throughout. Policy discussions include the role of affirmative action in hiring, contract awards, and university admissions (where Cherry favors the former, but not the latter two forms), as well as arguments in support of pay equity and a higher minimum wage. Overall, the book is a helpful synthesis of the relevant literature, and a lucid, measured treatment of important issues.

            5 out of 5 stars learned, smart, accessible.......2002-11-29

            This is an excellent, nuanced, historically grounded discussion of affirmative action and other attempts to diversify the work force and make it more egalitarian. It says a lot about our times that Cherry has to even make the case that discrimination exists! "Who Gets the Good Jobs?" would make a terrific assignment for economics classes--political science classes too.
            Who gets good jobs?: The hiring decisions and compensation structures of large funds (Working paper / Industrial Relations Section, Princeton University)
            Average customer rating: Not rated
              Who gets good jobs?: The hiring decisions and compensation structures of large funds (Working paper / Industrial Relations Section, Princeton University)
              Luojia Hu
              Manufacturer: Industrial Relations Section, Princeton University
              ProductGroup: Book
              Binding: Unknown Binding

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                Christine Williams , and John Buswell
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                ASIN: 0851995411

                Book Description

                The service sector is considered to lag behind manufacturing in introducing quality management cultures. The leisure and tourism industry has tended to be even more dilatory, and so quality management was not given a high priority until recently. This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It helps to comprehend the various dimensions of service quality along with the associated underpinning theory, facilitating and understanding of service, its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.
                Service Quality Management in Hospitality, Tourism, and Leisure
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                  Service Quality Management in Hospitality, Tourism, and Leisure
                  Jay, Ed. Kandampully
                  Manufacturer: Haworth Press
                  ProductGroup: Book
                  Binding: Paperback

                  GeneralGeneral | Business & Investing | Subjects | Books
                  Hospitality, Travel & TourismHospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books
                  ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
                  Total Quality ManagementTotal Quality Management | Management & Leadership | Business & Investing | Subjects | Books
                  All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                  ASIN: 0789011417
                  A case for benchmarking customer service quality in tourism and leisure services. : An article from: Journal of Hospitality and Tourism Management
                  Average customer rating: Not rated
                    A case for benchmarking customer service quality in tourism and leisure services. : An article from: Journal of Hospitality and Tourism Management
                    Gary Crilley
                    Manufacturer: Thomson Gale
                    ProductGroup: Book
                    Binding: Digital

                    GeneralGeneral | Business & Investing | Subjects | Books
                    GeneralGeneral | Business & Investing | Subjects | e-Docs | Formats | Books
                    ASIN: B000CR8K3U
                    Release Date: 2005-12-08

                    Book Description

                    This digital document is an article from Journal of Hospitality and Tourism Management, published by Thomson Gale on August 1, 2005. The length of the article is 5454 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

                    Citation Details
                    Title: A case for benchmarking customer service quality in tourism and leisure services.
                    Author: Gary Crilley
                    Publication: Journal of Hospitality and Tourism Management (Magazine/Journal)
                    Date: August 1, 2005
                    Publisher: Thomson Gale
                    Volume: 12 Issue: 2 Page: 97(11)

                    Distributed by Thomson Gale
                    Empowerment: HR Strategies for Service Excellence: HR strategies for service excellence (Hospitality, Leisure and Tourism)
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                      Empowerment: HR Strategies for Service Excellence: HR strategies for service excellence (Hospitality, Leisure and Tourism)
                      Conrad Lashley
                      Manufacturer: Butterworth-Heinemann
                      ProductGroup: Book
                      Binding: Paperback

                      GeneralGeneral | Travel | Photography | Arts & Photography | Subjects | Books
                      StatisticsStatistics | Economics | Business & Investing | Subjects | Books
                      GeneralGeneral | Business & Investing | Subjects | Books
                      Hospitality, Travel & TourismHospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books
                      Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
                      ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
                      All Amazon UpgradeAll Amazon Upgrade | Amazon Upgrade | Stores | Books
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                      All TitlesAll Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
                      ASIN: 0750652446

                      Book Description

                      'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.

                      When successfully incorporated as part of HR strategy, empowerment can:
                      * enable organizations to gain commercial and competitive advantage
                      * become more flexible
                      * improve employee commitment
                      * use the skills of individual employees to best advantage and enhance personal capabilities.

                      'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

                      A well-established and proven management technique
                      Empowerment as a vital part of HR Strategy
                      International industry case studies

                      Blanche Knott's Truly Tasteless Jokes Xiii
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                        Blanche Knott's Truly Tasteless Jokes Xiii
                        Blanche Knott
                        Manufacturer: St Martins Mass Market Paper
                        ProductGroup: Book
                        Binding: Paperback

                        GeneralGeneral | Humor | Entertainment | Subjects | Books
                        Jokes & RiddlesJokes & Riddles | Humor | Entertainment | Subjects | Books
                        GeneralGeneral | Foreign Languages | Reference | Subjects | Books
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                        2. Blanche Knott's Truly Tasteless Jokes XI (Truly Tasteless Jokes) Blanche Knott's Truly Tasteless Jokes XI (Truly Tasteless Jokes)
                        3. Blanche Knott's Truly Tasteless Jokes X (Truly Tasteless Jokes) Blanche Knott's Truly Tasteless Jokes X (Truly Tasteless Jokes)
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                        ASIN: 0312951302

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