Implementing Data Mining Solution for an Automobile Insurance Company: Reconciling Theoretical Benefits with Practical Considerations

Book Description

This case describes an insurance company investigation into the benefits of data mining for an anonymous Australian automobile insurance company. Although the investigation was able to demonstrate quantitative benefits of adopting a data mining approach, there are many practical issues that need to be resolved before the data mining approach can be implemented. This case provides insights into the decision-making process that is involved in exploring emerging technologies.

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Book Description

We are living in interesting times characterized by increasing digitalization of business enterprises in a global interconnected knowledge economy. With waning euphoria about the first wave of digital e-business enterprises and a sobering dot-com stock market, business model innovation is being recognized as the key enabler that can unleash value creation for new digital enterprises. In contrast to traditional factors of production, knowledge assets and intellectual capital are expected to play a dominant role in determining both valuation and value-creation capabilities of most new age enterprises. Not surprisingly, Knowledge Management for Business Model Innovation is anticipated to be the mantra for survival, competence and success of Net enterprises as well as traditional brick-and-mortar enterprises faced with the challenge of transforming their business models into and beyond click-and-mortar companies.

Customer Reviews:

A collection of diverse perspectives on KM frontiers.......2003-01-23

Published at a time of waning euphoria about the dotcom boom, this hefty tome offers new perspectives on the importance of knowledge assets and intellectual capital for unleashing business model innovation.

The 25 chapters are drawn from 34 contributors in the U.S., Europe, Asia and Latin America; the compiled material is divided into four sections: KM frameworks, knowledge work, knowledge assets valuation, and organizational aspects of business model innovation. The writing styles are varied, and differing perspectives are offered at the cutting edge of the KM curve.

IT investments have not always been in lock-step with productivity increases, Malhotra rightly begins. For instance, ERP implementations led to an unprecedented level of information sharing across organisational functions - but straitjacketed the information flexibility of information processing for each of the locked-in functions.

And despite contributions of IT via phases like automation, streamlining of procedures, and process re-engineering, there has been little emphasis on business model innovation or rethinking the overall business, argues Malhotra.

Increasing empowerment of online customers, suppliers, partners and other intermediaries have led to a greater impact of external environments on internal logistics of a company, a trend well-exploited by Net pioneers like Amazon.com.

"It is not that traditional brick and mortar companies were not leading users of IT; however, the new Net-based companies have fundamentally redefined the value equations related to their internal value chains and supply chains," says Malhotra.

In such a hyperturbulent and discontinuous environment, he identifies shortcomings in much of the current KM thinking, whose simplistic assumptions may inadvertently make yesterday's archived best practices tomorrow's core rigidities.

"The new business model of the Information Age is marked by fundamental, not incremental, change," he argues. Current KM approaches haven't dealt adequately with the "creative abrasion and creative conflict" that are necessary for business model innovation today.

KM should embody the organisational processes that seek synergistic combination of data and information-processing capacity of information technologies on the one hand, and the creative and innovative capacity of human beings on the other, Malhotra advocates.

Management strategies need to shift from command and control - to sense and respond. KM processes should be focused on doing the right thing (effectiveness), not just doing the thing right (efficiency). KM is not merely about bottling water from rivers of data, but about giving people canoes and compasses to navigate in these rivers of data. Instead of just codified best practices and enterprise portals, the emphasis should be on unlearning ineffective best practices and the continuous refinement and pursuit of better practices.

Other KM framework writers in the book also agree with some of these positions. Dealing with complexity, equivocality, uncertainty, and ambiguity in today's environment can lead to information overload and collapse of sense-making in a company.

Tools like the knowledge matrix can be used for knowledge accounting and management in a company, especially for managing fuzzy boundaries between external entities where decisions about outsourcing and alliancing need to be made (particularly in the case of global operators).

KM practices can differ according to the nature of the organization: project-based (eg. construction industry), umbrella corporations (eg. GE), virtual business communities (eg. the Linux movement on the Internet), and the multi-directional network (eg. lobbies of SMEs in Taiwan).

In terms of new approaches to knowledge work, Malhotra advocates a movement away from hi-tech hidebound KM systems to one of more creative chaos, greater social interaction, playfulness in organisational choices, and strategic planning as anticipation of surprise.

Care should be taken to ensure that IT-driven KM strategy does not become mechanistic and objectify and calcify knowledge into static, inert information, thus disregarding the role of tacit knowledge.

A useful way of planning for increased information flows among mobile workers is via a two-dimensional grid for different/same time/place interactions, with tools like Intranet-based email, videoconferencing, and meetings. Challenges can arise in virtual organizations which allow tele-work, due to possibility of overwork, stress, and isolation among its knowledge workers.

New kinds of `knowledge toolboxes' are called for to effectively measure human capital and organisational culture elements like trust, and to actually use these measures. Stakeholder knowledge values lie at different levels: employee (self-actualisation), customer (product adoption capability), and top management (cohesiveness, motivation).

A very interesting chapter offers an example of assessing knowledge capital at the national economic level, while planning for growth and performance for the entire country.

Going beyond measures of GDP, a joint Swedish-Israeli study assessed Israel's intellectual assets in 1997 in terms of financial capital (productivity, exports), market capital (diffusion of new products, participation in international events, openness to different cultures, language skills), process capital (computerization and communications infrastructure, Internet usage, newspaper circulation, student-teacher ratio, innovation, top management international experience, entrepreneurship, VC funds, immigration), human capital (equal employment opportunities, percentage of book distribution, health rates), and renewal and development capital (civilian R&D expenditures, scientific publications, patents, startups).

Another chapter extends such valuation considerations to public-private partnerships, involving academia, industry and government, which are becoming increasingly necessary as no organization or country can on its own generate all the knowledge it may need.

Priorities, timelines, domains and financial expectations for each sector vary, and these in turn influence the nature of knowledge assets generated by a country and their monetary attachments, eg. financing of new research for the industry or for citizens at large.

At the KM tool level, researchers and entrepreneurs are racing to create the next generation of effective KM applications and infrastructure, including communication, storage, gathering, dissemination, and synthesis. Ernst&Young predicts that KM has the potential to exceed ERP as an application opportunity.

CKOs play a key role in organizations, in managing corporate knowledge capital and championing knowledge-centric cultures; they require a blend of technical, human and financial skills.

Book Description

This book is on the theory and practice of quantitative financial research that is taking place in Europe. It tries to demonstrate the variety of research that is currently being undertaken. This ranges from the practical, eg. - the financing of small firms in the Netherlands - the use of subjectivity in forecasting - the management of swap portfolios through empirical, eg. - an examination of various European stock indices - the construction of a European index fund - simulation of pension funds - pricing of mortgage-backed securities using parallel processing to the purely theoretical, eg. - the relationship between dominance and the internal rate of return - the behaviour of market traders - the allocation of assets under risk aversion. The volume contains work of interest to all researchers in and consumers of quantitative financial work.

Models and Reality in Economics (Advances in Economic Methodology Series)

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Models and Reality in Economics (Advances in Economic Methodology Series)
Steven Rappaport
Manufacturer: Edward Elgar Pub
ProductGroup: Book
Binding: Hardcover

Econometrics | Economics | Business & Investing | Subjects | Books

Theory | Economics | Business & Investing | Subjects | Books

General | Popular Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books
ASIN: 1858985757

Book Description

Models and Reality in Economics is an important contribution to the philosophy of economics and the conduct of inquiry in economics. It examines what economists do and what economics is about.

The book opens with a critical discussion of the work of McCloskey and the rhetorical approach to understanding economics. It then goes on to address the question of whether economics is a science. In answering this question the author examines three main concepts: first, whether economics meets a methodological standard, concluding that if the standard is not reached then it is a non-science; secondly, whether economics has a certain kind of content, such as a body of fundamental laws; and finally, whether it includes ideal theories or hypotheses which omit certain real world complications. From this discussion, the author suggests that the rhetorical approach and the question of whether economics is a science should be replaced with the idea that models are the central foundation of economic inquiry. He goes on to discuss the character of economic models and the idea that much economic thinking is concerned with the construction of models to resolve conceptual problems and explain real world economic phenomena. The book sheds new light on existing methodology and proposes new areas for future research. Models and Reality in Economics will be welcomed by those interested in the developments in economic methodology and philosophy, and those concerned with the progress and prospects of economics in general

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The Leipzig Model: Myth or Reality?
Garcia-Zamor Jean-Claude
Manufacturer: University Press of America
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
General | International | Business & Investing | Subjects | Books
ASIN: 0761838902

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Evaluating predictive performance of value-at-risk models in emerging markets: A reality check (Working paper in economics)
Tae-Hwy Lee
Manufacturer: Dept. of Economics, University of California, Riverside
ProductGroup: Book
Binding: Unknown Binding

Development & Growth | Economics | Business & Investing | Subjects | Books
Risk Analysis & Management | Environmental | Civil | Engineering | Professional & Technical | Subjects | Books
ASIN: B0006RPQ4C

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Growth economics and reality (NBER working paper series)
William A Brock
Manufacturer: National Bureau of Economic Research
ProductGroup: Book
Binding: Unknown Binding

Development & Growth | Economics | Business & Investing | Subjects | Books
Statistics | Economics | Business & Investing | Subjects | Books
ASIN: B0006RJHE2

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Growth empirics and reality (SSRI working paper series)
William A Brock
Manufacturer: Social Systems Research Institute, University of Wisconsin
ProductGroup: Book
Binding: Unknown Binding

Development & Growth | Economics | Business & Investing | Subjects | Books
Statistics | Economics | Business & Investing | Subjects | Books
ASIN: B0006S1MDU

Book Description

Oil-related activities damage tropical rainforests, but this is just one side of a complicated story.
This book, a study of oil producing countries, looks at the linkages between macroeconomic trends and how policies affect the environment. In a balanced and comprehensive review, Sven Wunder, shows that oil revenues can indirectly come to protect tropical rainforests using case studies based on eight countries including Cameroon, Ecuador, Gabon, Papua New Guinea and Venezuela.
This topical, accessible and readable book has immediate and direct implications for policy formulation that help decide what can be done to diminish deforestation without jeopardizing economic growth. This book needs to be read not only by students and academics involved in environmental economics, but also by all those involved in policymaking.

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Explorations in Pragmatic Economics
George Akerlof
Manufacturer: Oxford University Press, USA
ProductGroup: Book
Binding: Hardcover

Comparative | Economics | Business & Investing | Subjects | Books

Macroeconomics | Economics | Business & Investing | Subjects | Books

Microeconomics | Economics | Business & Investing | Subjects | Books

Theory | Economics | Business & Investing | Subjects | Books

General | Popular Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

ASIN: 0199253900

Book Description

Akerlof illustrates how his 'modern', Nobel Prize-winning methodology of using 'tailor-made' economic models to solve problems differs from the standard, benchmark, all-encompassing general-equilibrium-perfect competition-based methodology.

Consuming Cultures: Power and Resistance (Explorations in Sociology)

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Consuming Cultures: Power and Resistance (Explorations in Sociology)

Manufacturer: Palgrave Macmillan
ProductGroup: Book
Binding: Hardcover

Macroeconomics | Economics | Business & Investing | Subjects | Books

Theory | Economics | Business & Investing | Subjects | Books

Consumer Behavior | Marketing & Sales | Business & Investing | Subjects | Books

General | Business & Finance | New & Used Textbooks | Stores | Books

Book Description

This volume brings together selected essays on the relationship of culture and consumption. In particular, it stresses the variety of ways in which consumption is structured and organized through culture and cultures, and how in turn cultural technologies of consumption construct the person, the senses and the self.

Meanings of the Market: The Free Market in Western Culture (Explorations in Anthropology)

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Meanings of the Market: The Free Market in Western Culture (Explorations in Anthropology)

Manufacturer: Berg Publishers
ProductGroup: Book
Binding: Paperback

General | Popular Economics | Business & Investing | Subjects | Books

Macroeconomics | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

General | International | Business & Investing | Subjects | Books

Book Description

For almost twenty years, the 'Free Market' has been a central feature of public debate in the West, Eastern Europe and elsewhere. In the name of the Market and its supposed benefits, governments and international agencies have imposed massive changes on peoples' lives.Curiously, scholars have paid little attention to the ways that the idea of the Market is invoked, to what it might mean and how it is being used. This book helps correct that state of affairs. Focusing on the United States, where the Market model is strongest, authors analyze portrayals of the Market, its values and the people within it, as a way of teasing out its assumptions and contradictions. They also describe extensions and practical applications of the Market model in policy-making in the United States and in explaining how firms work, show its political strengths and conceptual limitations.In bringing rigor and sustained critical analysis to a topic of growing global significance, this truly interdisciplinary study represents a coherent and incisive contribution to anthropology, sociology, politics, history and economics, as it challenges these disciplines to come to grips with one of the most potent cultural symbols of postmodernity.

The Biological Standard of Living on Three Continents: Further Explorations in Anthropometric History

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The Biological Standard of Living on Three Continents: Further Explorations in Anthropometric History

Manufacturer: Westview Pr (Short Disc)
ProductGroup: Book
Binding: Hardcover

General | Popular Economics | Business & Investing | Subjects | Books

Macroeconomics | Economics | Business & Investing | Subjects | Books

Creating Capitalism: The State and Small Business Since 1945 (Explorations in Social Structures)

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Creating Capitalism: The State and Small Business Since 1945 (Explorations in Social Structures)
Linda Weiss
Manufacturer: Blackwell Publishers
ProductGroup: Book
Binding: Hardcover

Macroeconomics | Economics | Business & Investing | Subjects | Books

Theory | Economics | Business & Investing | Subjects | Books

Production & Operations | Management & Leadership | Business & Investing | Subjects | Books

General | Industries & Professions | Business & Investing | Subjects | Books

General | Business & Finance | New & Used Textbooks | Stores | Books
ASIN: 0631157336

Explorations in Economic Methodology: From Lakatos to Empirical Philosophy of Science (Routledge Frontiers of Political Economy, 17)

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Explorations in Economic Methodology: From Lakatos to Empirical Philosophy of Science (Routledge Frontiers of Political Economy, 17)
R. Backhouse
Manufacturer: Routledge
ProductGroup: Book
Binding: Library Binding

Policy & Current Events | Popular Economics | Business & Investing | Subjects | Books

General | Popular Economics | Business & Investing | Subjects | Books

Development & Growth | Economics | Business & Investing | Subjects | Books

Econometrics | Economics | Business & Investing | Subjects | Books

Economic Policy & Development | Economics | Business & Investing | Subjects | Books

Macroeconomics | Economics | Business & Investing | Subjects | Books

Theory | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Political | Philosophy | Nonfiction | Subjects | Books

Methodology | Philosophy | Nonfiction | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
ASIN: 0415174708

Book Description

Is methodology fruitless? Intense controversy has resulted from attempts to understand economics through philosophy of science. This collection clarifies and responds to the issues raised, arguing that methodology is an essential activity.

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Roger Backhouse is a key figure in the field of economic methodology and this collection of his essays both clarifies and responds to the issues raised by recent literature that methodology is a fruitless exercise.

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Wonderful Text, Brilliant Writing
Outstanding Economics Narrative

Explorations in Macroeconomics
James F. Willis , Gloria Hom , and Martin L. Primack
Manufacturer: Cat Pub Co
ProductGroup: Book
Binding: Paperback

General | Popular Economics | Business & Investing | Subjects | Books

Macroeconomics | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books

Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
ASIN: 1562263463

Customer Reviews:

Wonderful Text, Brilliant Writing.......2001-05-23

I needed a text to teach an economics class with and searched for weeks with little satisfaction. Then I ran across this under utilized text. The writing is "brilliant" and the authors, especially Mr. Myers seem to have a very firm and realistic grasp of the essential concepts of "Economics"

Outstanding Economics Narrative.......2000-03-25

This is an outstanding economics textbook. Can be used as a quick primer on what the basics of the field are all about. I believe that the author of this book is a truly remarkable and extraordinary individual and everyone should listen to him closely.

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Explorations in Macroeconomics
George Quansah
Manufacturer: Cat Pub Co
ProductGroup: Book
Binding: Paperback

Macroeconomics | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books
ASIN: 1562264168

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Explorations in Macroeconomics

Manufacturer: North West Pub Llc
ProductGroup: Book
Binding: Paperback

General | Popular Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books
ASIN: 0971101744

Amazon.com

Just as a spoonful of sugar helps the medicine go down, so a spoonful of humor helps the wisdom go down. In Congratulations! Now What? America's funnyman Bill Cosby gently ribs college graduates about their time spent--or lost--in the hallowed halls of the university and postulates what four years of higher education have suited them for: "[If no job offer] ever turns up with a four-day week, a three-hour lunch, and a holiday for Count Basie's birthday, you still might be able to make a few dollars on Jeopardy." But he also assures graduates that their studies were not in vain and bestows advice to job seekers. Those who acquired several piercings while in school are cautioned to make sure the studs and hoops are shined before going to an interview. Those who are buffing their first professional résumé are advised to strike a tone somewhere between "lyrical lying and fanciful fraud."

Cosby, whose successful career as a humorist has always turned on his affection for kids, is a regular speaker at college commencements--in the chapter "As I Look Out at Your Foggy Faces," he says it's a hobby of his--and this 130-page book collects bons mots and sage advice from speeches given because he has "a feeling for anesthesiology." Graduates--and their now-broke parents--will find a reason to smile on every page. --Brenda Pittsley

Customer Reviews:

Wrong Audience, Wrong Tone.......2007-04-03

The most booked commencement speaker seems to be out of place in this book for college graduates. Rather than giving humorous advice to graduates, he takes the role of a disgruntled parent. While I will not argue with his assessment that the college curriculum has been "dumbed down", Cosby seems to be suggesting that college lacks any purpose. As a consequence of this, graduates are not prepared for anything in the real world. This problem does not even address the greatest contradiction of this book. If this is a book for graduates, why is Cosby's voice that of an angry parent telling his children to get out of the house.

There are many better books in this mold. I have liked Cosby's other books and I am in disbelief that he wrote this book. The book is neither humorous, not does the book speak to its intended audience. In reality, the book is just as misguided as the college students that the book allegedly targets.

An angry book from cosby?.......2006-03-08

As Bill Cosby is one of my favorite authors and storytellers I was quite excited to read this book. Having completed this read I must admit to a real sense of disappointment; while the book tries to come across as tongue in cheek it reads more as a rant against higher education.

In fact, it is a clean alternative to George Carlin's rantings which seem also to have gone from biting and funny to just biting.

The entire book basically rants that your diploma is worthless and a slings out a "might as well give up now" attitude. The more I read, the more I kept waiting for Cosby to yell "Just Kidding!" but it never happened. No, it seems that we are getting a glimpse of the anger building up in him back in 1999 which has been driving his lectures of late.

While the book is funny in a dark sort of way I cannot recommend it as a gift for any new graduate as it would probably not deliver on your expectations.

Classic, Absolutely Classic.......2005-12-30

I've had a cloud over my head for quite some time about having a Bachelor of Arts and dealing with the problems of having a full-time job and going to grad school. On page 100, when Cosby talks about "Master of Nothing in Particular" I fell out laughing. There were many times that I laughed out loud at this book. Anybody who has graduated from college (or is in college) who has a sense of humor can see the irony in many of his jokes, from "private"-blocking college security guards, piercings, tattoos, sagging pants ("proudly walking around like you haven't finished undressing"), dorms, roommates, parents, etc. I really love the man's sense of humor because he tells cynical jokes but it's so DOGGONE true that you can't help but to laugh. There are not many folks that impress me, but I love Cosby!

Funny Enigma -- A Book For... Whom?.......2003-06-19

A quick perusal of the widely varied reviews on Amazon.com shows this book has polarized those who read it into two groups: those who laughed and those who didn't. Both points of view are, in this case, quite valid.

One of the major "problems" with this book might be the title. This is, in fact, NOT a book FOR graduates. It IS a book ABOUT graduates from a parent's point of view. The point of view is very important, because it has everything to do with the prism through which the humor is presented. A been-there-done-that parent sees the world very differently from their green-as-grass new grads. A new grad who has yet to pay a rent check to Attilla The Hun can't possibly know what that's like, therefore the reference will be unfunny, maybe even a little scary. Therefore, I wonder if the title choice wasn't made by a publisher marketing suit who hadn't read the book...

Nonetheless, the book still isn't one of Mr. Cosby's strongest efforts. Doubtless, this book would be far funnier in audio format with Mr. Cosby as the reader, as his vocal inflections can paint word pictures worth 1,000 additional words. Unfortuneately, I was left with my own, quite unfunny internal voice that had me smiling alot but never laughing aloud.

I would not recommend giving this as a graduation present to your 22-year-old grad fresh out of the dorms, but their parents might enjoy it.

pessimistic and unrealistic.......2003-05-22

This book has nothing positive and uplifting to tell college graduates. Rather it depresses them. I read it as I will graduate in January and Cosby seems to think you don't learn anything in college. He also seems to assume all students are stupid and incapable of even simple things. He also puts down liberal arts colleges. I would not read this if you want to be inspired after you finish college, only if you want to be depressed.

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Congratulations! Now What?
Bill Cosby
Manufacturer: Hyperion
ProductGroup: Book
Binding: Hardcover
ASIN: B000PXLHW2

Big deal! Now what? Congratulations, you've scored a huge client. Now the real work can begin.(Biz 101): An article from: Entrepreneur

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Big deal! Now what? Congratulations, you've scored a huge client. Now the real work can begin.(Biz 101): An article from: Entrepreneur
Nichole L. Torres
Manufacturer: Entrepreneur Media, Inc.
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Entrepreneur, published by Entrepreneur Media, Inc. on February 1, 2003. The length of the article is 354 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Big deal! Now what? Congratulations, you've scored a huge client. Now the real work can begin.(Biz 101)
Author: Nichole L. Torres
Publication: Entrepreneur (Magazine/Journal)
Date: February 1, 2003
Publisher: Entrepreneur Media, Inc.
Volume: 31 Issue: 2 Page: 130(1)

Distributed by Thompson Gale

Congratulations, you received a job offer! Now what? How to evaluate a job offer. : An article from: The Black Collegian

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Congratulations, you received a job offer! Now what? How to evaluate a job offer. : An article from: The Black Collegian
Walter C. Vertreace
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital
ASIN: B000FOQ8PM
Release Date: 2006-05-12

Book Description

This digital document is an article from The Black Collegian, published by Thomson Gale on February 1, 2006. The length of the article is 1812 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Congratulations, you received a job offer! Now what? How to evaluate a job offer.
Author: Walter C. Vertreace
Publication: The Black Collegian (Magazine/Journal)
Date: February 1, 2006
Publisher: Thomson Gale
Volume: 36 Issue: 2 Page: 63(4)

Distributed by Thomson Gale

Congratulations, you're a manager! Now what? First-time supervisors should properly prepare for the new challenges.(CAREER MANAGEMENT) : An article from: Black Enterprise

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Congratulations, you're a manager! Now what? First-time supervisors should properly prepare for the new challenges.(CAREER MANAGEMENT) : An article from: Black Enterprise
Sonja D. Brown
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Black Enterprise, published by Thomson Gale on April 1, 2006. The length of the article is 2308 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Congratulations, you're a manager! Now what? First-time supervisors should properly prepare for the new challenges.(CAREER MANAGEMENT)
Author: Sonja D. Brown
Publication: Black Enterprise (Magazine/Journal)
Date: April 1, 2006
Publisher: Thomson Gale
Volume: 36 Issue: 9 Page: 102(4)

Distributed by Thomson Gale

Congratulations! You're elected...now what?

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Congratulations! You're elected...now what?
Hardin Cox
Manufacturer: Campaign Associates Press
ProductGroup: Book
Binding: Unknown Binding
ASIN: B0006WM262

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