Contradicciones de La Modernizacion: Crecimiento Economico y Exclusion Social?: Los A~nos 90 En Argentina (Coleccion Biblioteca de Economia y Politica del Ceb)

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American Commercial Banking: A History (Twayne's Evolution of Modern Business Series)
Benjamin J. Klebaner
Manufacturer: MacMillan Publishing Company.
ProductGroup: Book
Binding: Paperback

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ASIN: 0805798153

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Everything you wanted to know about banking history!

History: Fiction or Science? Dating methods as offered by mathematical statistics. Eclipses and zodiacs. Chronology Vol.I

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Has history been tampered with?
Calculations are only as good as your numbers
Pants on fire?
Accepted History & Chronology Must Be Changed.
Very Interesting

History: Fiction or Science? Dating methods as offered by mathematical statistics. Eclipses and zodiacs. Chronology Vol.I
Anatoly Fomenko
Manufacturer: Delamere Resources
ProductGroup: Book
Binding: Paperback

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ASIN: 2913621074
Release Date: 2007-03-19

Product Description

History: Fiction or Science? is the most explosive tractate on history ever written - however, every theory it contains, no matter how unorthodox, is backed by solid scientific data. The book is well-illustrated, contains over 446 graphs and illustrations, copies of ancient manuscripts, and countless facts attesting to the falsity of the chronology used nowadays, which never cease to amaze the reader. Eminent mathematician proves that: Jesus Christ was born in 1153 and crucified in 1186 The Old Testament refers to mediaeval events. Apocalypse was written after 1486. Does this sound uncanny? This version of events is substantiated by hard facts and logic - validated by new astronomical research and statistical analysis of ancient sources - to a greater extent than everything you may have read and heard about history before. The dominating historical discourse in its current state was essentially crafted in the XVI century from a rather contradictory jumble of sources such as innumerable copies of ancient Latin and Greek manuscripts whose originals had vanished in the Dark Ages and the allegedly irrefutable proof offered by late mediaeval astronomers, resting upon the power of ecclesial authorities. Nearly all of its components are blatantly untrue! For some of us, it shall possibly be quite disturbing to see the magnificent edifice of classical history to turn into an ominous simulacrum brooding over the snake pit of mediaeval politics. Twice so, in fact: the first seeing the legendary millenarian dust on the ancient marble turn into a mere layer of dirt - one that meticulous unprejudiced research can eventually remove. The second, and greater, attack of unease comes with the awareness of just how many areas of human knowledge still trust the three elephants of the consensual chronology to support them. Nothing can remedy that except for an individual chronological revolution happening in the minds of a large enough number of people.

Customer Reviews:

Has history been tampered with?.......2007-10-23

Watch Video Here: http://www.amazon.com/review/RAZQNMXM4M9CL Has history been tampered with? Yes, it has! Did events and eras such as the crucifixion of Jesus Christ, the Roman Empire , the Dark Ages, and the Renaissance, actually occur within a very different chronology from what we've been told? Yes, they certainly did!

The history of humankind is both drastically shorter and dramatically different than generally presumed.

Why is it so? On one hand, it was usual custom to justify the claims to title and land by age and ancestry, and on the other the court historians knew only too well how to please their masters. The so called universal classic world history is a pack of intricate lies for all events prior to the 16th century. World history as we learn it today was entirely fabricated in the 16th-18th centuries. It's likely that nobody told you before, but

there is not a single piece of firm written evidence or artefact that is reliably and independently dated prior to the 11th century.

Naturally, after what you've learned in school and university, you will not easily believe that the classical history of ancient Rome, Greece, Asia, Egypt, China, Japan, India, etc., is manifestly false.

You will point accusing finger to the pyramids in Egypt, to the Coliseum in Rome and Great Wall of China etc., and claim, aren't they really ancient, thousands of years ancient? Well, there is no valid scientific proof that they are older than 1000 years!

The oldest original written document that can be reliably dated belongs to the 11th century!

New research asserts that Homo sapiens invented writing (including hieroglyphics) only 1000 years ago. Once invented, writing skills were immediately and irreversibly put to the use of ruling powers and science.

The consensual chronology we live with was essentially crafted in the 16th century by the Jesuits.

The world history was compiled from contradictory mix of innumerable copies of ancient Latin and Greek manuscripts and other irrefutable proofs delivered by late mediaeval astronomers that were cemented by the authority of writings of the Church Fathers.

Early in life, we learn about ancient history. Children love the magical lessons of history - they are like fairy tales. Teachers recite breathtaking stories; very soon We learn by heart the names and deeds of brave warriors, wise philosophers, fabulous pharaohs, cunning high priests and greedy scribes.

We learn of gigantic pyramids and sinister castles, kings and queens, dukes and barons, powerful heroes and beautiful ladies, emaciated saints and low-life traitors.

Ancient history is based documents, manuscripts, printed books, paintings, monuments and artefacts - called primary sources.

The problem is that neither these ancient documents, nor events described therein can be irrefutably dated, moreover they contradict each other for the most part.

When a school textbook tells us that Genghis Khan in year X or Alexander in year Y, have each conquered half of the world, it means only that it is so said in some of the written sources.

There are no answers to simple questions:

When were these primary sources written?

Where and by whom were these sources found?

It is wrongly presumed that ancient and medieval chronicles, written by Genghis Khan's or Alexander the Great contemporaries and eyewitnesses, are readily available. Actually, only sources written hundreds or even thousands of years after the events are there, compiled mostly in the 16th 18th centuries, or even later.

As a rule, these sources suffered considerable multiple manipulations, falsifications and distortions by editing. At the same time,

innumerable originals of ancient documents under various pretexts were destroyed in Europe under various pretexts.

The names of persons and geographical sites often changed meaning and location during the course of the centuries.

Geographical locations became clearly defined on maps only with the advent of printing.

This made possible the circulation of identical copies of the same map for purposes of the military, navigation, education and governance tasks.

Historians from Oxford say: "hey, everybody knows that Julius Caesar lived in the first century B.C.

`Julius Caesar' statement is only a point of view as

there is simply no irrefutable documentary proof that Julius Caesar or any other great name of antiquity ever existed.

Better than that - extremely rare sources that can be reliably dated back to the 10th-14th centuries A D, do not show the polished picture of classical history.

They show a picture both contradictory and confusing.

All methods of dating of ancient sources and artefacts are erroneous:

Radio-carbon C14 method produces dating with exactitude of plus minus 1500 years, therefore it is too crude for dating of events in historical timeframe!

The Almagest tractate, which lies as corner stone contemporary chronology, compiled in the 2nd century A D by Ptolemy, the founding father of astronomy, contains astronomical data of 9th to 16th century!

The Bronze Age,that has supposedly began 5000 years ago. Bronze is made of 90% copper and 10% tin, but the technology for tin extraction dates back to 14th century A D!.

All eclipses contained in manuscripts, like Thucydides one, relating 'ancient' events have exclusively medieval dating. All horoscopes cut in stone or painted in Egyptian temples, like Dendera have exclusively early medieval dating solutions.

Not quite what you have learned in school? Open your eyes, and, you will find sufficient proof to reach step by step the inevitable conclusion that the classical chronology is false and therefore, that the history of ancient and medieval world universally accepted today, is also false. Have a fresh outlook on everything said or printed about "ancient" and "enigmatic" Roman, Greek and Egyptian, medieval as well as all other "lost and found" civilizations.

Antiquity and Dark Ages are phantoms invented in the 16th 18th and polished in 19th 20thcenturies. Human civilization is in fact barely 1000 years old!

This book will change your perception of History forever!
What if Ancient Rome, Greece and Egypt were invented during Renaissance?
What if The Old Testament was a rendition of events of the Middle Ages?
What if Jesus Christ was born in 1053 and crucified in 1086 AD?
Sounds Unbelievable?
Not after you've read "History: Fiction or Science?" by Anatoly Fomenko, the genius mathematician.
Armed with astronomy and computers Anatoly Fomenko turns History into a rocket science.

Calculations are only as good as your numbers.......2007-08-03

Yes, we can all agree that mainstream history is nearly 100% BS due to politics, economics, ego, problems with dating techniques, and various conspiracies. Agreed. But, I've been researching the distinct possibility that human history (in terms of civilizations) are much more ancient than we've been told, so coming across this book was very interesting to me. I wondered how Fomenko could be wrong (if at all) because he is very persuasive in his presentations. Then it dawned on me. If at previous times in prehistory, due to the various catastrophies that are well documented (comets, asteroids, planetary disruptions, plasma discharge, pole reversals, etc) the Earth was in a different position in relation to the sun, different tilt on its axis, different orbit, different rotation (in terms of velocity and DIRECTION), and the continents were in different positions, then would this not cause the ancients to see the sky (constellations) differently? In other words, is Fomenko making erronious assumptions about the physics of the Earth in pre-history, which then corrupt his data with regards to dating the relevant astrology? The last event to seriously disrupt our planet occured roughly 3500 years ago, according to other good researchers, so is it possible Fomenko has been confused by this? The vastly different physics of our planet in the not so distant past may explain this confusion, which is not to say the "mainstream" version of history is correct; on the contrary. I am not an expert in these fields, but wanted to see if this idea could spark discussion.

Pants on fire?.......2007-07-19

Will people ever read before spamming? Yes, Jesuits could not rewrite world history alone, they had help. Anyway, Dr Prof Acad A.Fomenko does not point to jesuits as the driving force of world wide history manipulation in published volumes 1,2,3;, actually he barely mentions the poor devils. Check it with 'Search inside' feature, please. China is rarely mentioned either, in fact, Dr Fomenko is completely eurocentric. Right, his theory contradicts all mainstream schools of history, because in their actual state they are all built on blatantly erroneus chronology. You don't need a mysterious cabal (conspiracy) to falsify history, the falsification is its modus operandi. It is inherent to history(ians) to falsify (distort) events, as it is inherent to humans to boast as it is inherent to power (authority) to legimize itself by referrring to glorious past made to its own order. Dr Prof Fomenko and team have identified scores of instances of such manipulation in Russian, European, etc.. history, and delivered valid statistical proof thereof. His own 'reconstruction' is completely another story. Forget c14 as a valid method of dating. W.Libby has initially discovered a brilliant method of INDEPENDENT dating. Too bad, c14 method has become a joke after a forced marrige with dendrochronology with consensual chronological scale inbuilt. Radiocarbon method can't stand blind tests, but is so very productive as a rubberstamp.

Accepted History & Chronology Must Be Changed. .......2007-04-09

There is no doubt that history as most know it is a sham, & institution's version of History both University & Church is fradulent & inaccurate. Everything was established with an agenda, The real "Dark Ages" are now when we have access to incredible amounts of information past authorities & more important 'common folk' didn't have but our institutions & educators are slow to evolve because of what has ignorantly & arrogantly been taught for too long. This is on many subjects not just Chronology.

For anyone to question "Why would a Mathematician have anything credible to say of History?" The answer is from Dr. Fomenko's preface in the book: "It would be worthwhile to remind the reader that in the XVI-XVII century Chronology was considered to be a subdivision of Mathematics." These volumes could possibly be some of the most important works to date & should be read by everyone with an interest in History, especially professors & educators who have a duty to the public. I have read both books & must say that 'Chronology 1' has some very eye opening & revolutionary information. Even if these volumes are part true the implications are profound & opens the doors to further investigations & questions which must be done. I speak several different lanquages & must say the logic Dr. Fomenko uses with "inflection" of words & words being read from left to right in one region & right to left in another then written backwards, the removal of vowels & get down to basics of words, or different cities & locations having the same name etc. is correct. Vowel usage has always been optional & varied, actually complicating linquistics & study. The first thing one has to understand is that words never had a fixed spelling in history like we do now, the spelling of words was mutable & regional, as well as names & titles of people were vast, varied & changed, NOTHING WAS FIXED or understood linear. Matters of Life & Death as well as financial profiteering yesterday & today were & are made with ignorant, illogical & conspiratorial views of history & reality, it's time people get closer to the Truth & society collectively grow up.

Very Interesting.......2007-03-07

It is a good proposal and I believe it will mature into something even better in the future. I think it deserves to be read.

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Citicorp: The Story of a Bank in Crisis
Richard Bradford Miller
Manufacturer: Mcgraw-Hill
ProductGroup: Book
Binding: Hardcover

Company Profiles | Biography & History | Business & Investing | Subjects | Books

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Wriston: Walter Wriston, Citibank, and the Rise and Fall of American Financial Supremacy

ASIN: 0070423407

American Commercial Banks in Corporate Finance, 1929-1941: A Study in Banking Concentrations (The Financial Sector of the American Economy)

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American Commercial Banks in Corporate Finance, 1929-1941: A Study in Banking Concentrations (The Financial Sector of the American Economy)
Go Tian Kang
Manufacturer: Garland Publishing
ProductGroup: Book
Binding: Hardcover

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ASIN: 0815333374

Book Description

This book argues with facts and figures that a small group of New York banks, by means of term loans and working in close collaboration with their affiliated life insurance companies, exerted a strong influence over the supply of money and credit, and thus over the economy, throughout the years of the Depression. This study analyzes the growth of term loan under the depression, the concentration of the loans in a handful of powerful New York banks, the interplay between these banks and large life insurance companies in the capital market, and the resulting economic consequences. It also details the changes that took place in the leadership within the financial hierarchy during the depression: the J.D. Rockefeller interests replaced the Morgan-First National interests as the country's dominant financial power- a change that has escaped previous scholarly notice.
Originally used as a credit instrument to finance distressed corporations during the prolonged depression, term lending by commercial banks gained momentum in the mid-1930s and had, by 1940, accounted for 30-50% of the outstanding loans held by New York, and Chicago banks. Although a number of studies have attempted to explain the significance of term loans in corporate finance during this period, their treatment of the subject was relatively limited in scope due to absence of systematic data on loans provided by individual banks to their corporate borrowers. This study is the first to investigate all the loans reported by the borrowing corporations to the Securities Exchange Commission between 1935 and 1941 and also to make use of the abundant related materials that appear in a wide range of journals and public documents. Contrary to widely held belief, the banking reforms of the New Deal era failed to reduce Wall Street's influence over finance and industry.

Banks in Distress:Lessons from the American Experience of the 1980s (International Banking, Finance, and Economic Law, V. 17)

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Banks in Distress:Lessons from the American Experience of the 1980s (International Banking, Finance, and Economic Law, V. 17)
G. Olson
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover

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Book Description

The close of the 20th century saw a remarkably high incidence of bank distress and insolvency. This book seeks to identify the causes of this ongoing financial crisis and to draw lessons for the future, with the aim of assisting developed, transition and emerging economies alike to better cope with future crises. Banks in Distress takes as its focus the major financial system crisis experienced by the US in the 1980s, reviewing the evolution of the US banking system and the legislative, regulatory, and monetary policies of the 1980s which set the stage for the crises that followed. The author argues that the financial difficulties in the US, and to some extent the rest of the world, were largely precipitated and exacerbated by government intervention into the American domestic economy through uncoordinated monetary and fiscal policy, as well as the uncoordinated enactment of regulatory, supervisory and enforcement legislation and policy. The book in particular examines the importance of asset valuation, asset value inflation and deflation, and capital adequacy for banking and financial services organizations, an understanding of which is crucial to the development of a coherent regulatory framework. The author considers what can be learned from the US experience and suggests the need for significant changes in the banking law and policy of most developed and emerging economies, arguing that a stable and workable financial system requires transparent, coordinated and proactive governmental policies in the banking, fiscal, monetary and national economic areas.

Financing American Enterprise: The Story of Commercial Banking

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Financing American Enterprise: The Story of Commercial Banking
Paul B. Trescott
Manufacturer: Greenwood Press Reprint
ProductGroup: Book
Binding: Hardcover

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ASIN: 0313235767

Book Description

This work is a general history of banking in America, emphasizing the relation between bank credit and the development of the American economy. The effects on the banking industry of population growth, industrialization, technological advance, and changes in the forms and sizes of business firms are examined.

The impact of the North American Free Trade Agreement on commercial banking.: An article from: Journal of Economic Issues

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The impact of the North American Free Trade Agreement on commercial banking.: An article from: Journal of Economic Issues
Barbara Libby
Manufacturer: Association for Evolutionary Economics
ProductGroup: Book
Binding: Digital

Mexico | Americas | History | Subjects | Books

Book Description

This digital document is an article from Journal of Economic Issues, published by Association for Evolutionary Economics on June 1, 1994. The length of the article is 2873 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The impact of the North American Free Trade Agreement on commercial banking.
Author: Barbara Libby
Publication: Journal of Economic Issues (Refereed)
Date: June 1, 1994
Publisher: Association for Evolutionary Economics
Volume: v28 Issue: n2 Page: p501(8)

Distributed by Thomson Gale

The Market, the State, and the Export-Import Bank of the United States, 19342000

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The Market, the State, and the Export-Import Bank of the United States, 19342000
William H. Becker , and Jr, William M. McClenahan
Manufacturer: Cambridge University Press
ProductGroup: Book
Binding: Hardcover

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ASIN: 0521811430

Book Description

Based on archival sources, this history of the Export-Import Bank of the United States (Ex-Im), focuses on its role in the growing involvement of the U.S. in the international economy. Over the last two decades the Bank has carried on its Congressionally-mandated mission in an increasingly complicated environment; brought on by changes in private capital markets, Congressional constraints on its budgets, major financial crises in Latin America and Southeast Asia. It has survived despite the latest developments in communications and information technology, and the demands of non-governmental organizations (NGOs) devoted to environmental protection.

Download Description

The first history of the Export-Import Bank of the United States (Ex-Im) based on archival sources. As the government's export credit agency (ECA), Ex-Im promotes exports through loans, guarantees, and insurance and has had an unusual history as a public institution shaped by market principles. Congress mandated that the Bank only provide credit with a reasonable assurance of repayment. But the rules of the market and the needs of the state conflicted at times. Ex-Im has played a part in all the major events that marked the growing involvement of the United States in the international economy. In the last two decades, the Bank has worked in an increasingly complicated environment brought on by changes in private capital markets; Congressional constraints on its budgets; major financial crises in Latin America and Southeast Asia; fast-moving developments in communications and information technology; and the demands of non-governmental organizations devoted to environmental protection.

Remembering Charlotte: Postcards from a New South City, 1905-1950

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Remembering Charlotte: Postcards from a New South City, 1905

Remembering Charlotte: Postcards from a New South City, 1905-1950
Mary Kratt
Manufacturer: The University of North Carolina Press
ProductGroup: Book
Binding: Paperback

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Book Description

From early hand-colored cards printed in Germany to photographic views in both color and black and white, Mary Boyer's extensive collection of postcards yields a unique glimpse of Charlotte, North Carolina, during the time of extraordinary growth that underpins today's dynamic city.

The postcards—many of them rare and valuable—portray people, hotels, parks, city and street views, residences, schools, sports venues, government buildings, churches, theaters, and more. Many of the buildings portrayed in the cards were subsequently demolished to make way for larger, more modern structures. The extensive captions go well beyond simply describing the scene on each postcard, offering little-known details of Charlotte's diverse social history and lore.

The resulting pictorial history forms a charming visual record of a Charlotte that has largely vanished, one that will be treasured by long-term and new residents of the city and welcomed by the legions of postcard collectors all over the world.

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Remembering Charlotte: Postcards from a New South City, 1905.......2000-10-27

A showcase of early century postcards featuring the Historic Architecture of Charlotte, NC. This book is great for history buffs and postcard aficionados alike. It chronicles, in photographs, the urban development of a southern town, and the subsequent demolition of that town to make room for the emerging city development. Sadly some beautiful buildings and homes were destroyed in the process. "Remembering Charlotte" does a wonderful job of resurrecting those structures once more.

The Transformation of Commercial Banking in the United States, 1956-1991 (Financial Sector of the American Economy)

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The Transformation of Commercial Banking in the United States, 1956-1991 (Financial Sector of the American Economy)
James E. Mason
Manufacturer: Routledge
ProductGroup: Book
Binding: Hardcover

Economic History | Economics | Business & Investing | Subjects | Books

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ASIN: 0815329873

Book Description

Packed with essential tips for today's competitive business world, these low-priced paperbacks are ideal for anyone interested in improving their business skills. Perfect for the briefcase or portfolio, these four new guides in the Essential Managers series are ideal for experienced or novice managers in companies both large and small. Having sold more than 2 million copies worldwide, these books are relevant to every work environment. Concise treatment of dozens of techniques, skills, and methods make Essential Managers the most accessible guide to business available.

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Concise And Practical Resume Advice

Essential Managers: Writing Your Resume
Robert Heller
Manufacturer: DK ADULT
ProductGroup: Book
Binding: Paperback

General | Job Hunting & Careers | Business & Investing | Subjects | Books

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Resumes | Job Hunting & Careers | Business & Investing | Subjects | Books

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ASIN: 0789448602

Amazon.com

At last, a guide to résumé writing whose every page is as quickly scannable as they say a good résumé should be. In 72 brightly designed pages, this pocket-size career helper walks you through the entire résumé writing (or rewriting!) process, from determining your overall career objectives and strategy and targeting your résumé to specific fields or employers to drafting and refining your résumé's content, selling your experience, deciding on the overall format and look, and adapting your résumé for a career change, a midcareer job move, or a return to the job market after an absence. Throughout, loads of résumé samples, examples, checklists, and flow charts help you piece it all together, including tips on replying to job advertisements, canvassing employers, using the Internet, keeping up your job search, and analyzing your own career profile.

It's worth mentioning that the book is also part of reference publisher Dorling Kindersley's Essential Managers series--20 itty-bitty li'l books on business and career topics ranging from communication, leadership, and decision making to the management of time, budgets, change, meetings, people, projects, and teams. Combining the For Dummies book series's talent for breaking down a lot of information into bite-size bits and sidebars with Dorling Kindersley's signature design style of crisp, classy graphics on a gleaming white backdrop, they don't represent the cutting edge of business thinking and they don't necessarily reflect any unique individual perspective. Instead, it's as though someone collated the best general thinking on these 20 topics and rolled them out into 72 brightly designed and easy-to-read pages, studded along the way with boxed tips, color shots of a multiracial cast of "coworkers" animatedly hashing through the workplace issues of the day, and a self-test of one's skills in the topic at hand on the last few pages of each volume. Again, they're not for anyone looking for more in-depth or focused help on any of the subjects they cover, but they're perfect as a quickie general-interest reference... and let's face it, they're so cute and look so smart in a neat little stack or row that you'll probably want to buy a whole bunch to give to your entire staff or department. --Timothy Murphy

Book Description

Everything a job hunter needs to know about creating and using a resume to land an offer.

Learn all you need to know about creating and using a resume successfully, from summarizing your achievements to targeting potential companies and replying to job advertisements. Writing Your Resume not only shows you how to decide on your career objectives, but also provides practical techniques for selecting and presenting information and creating the right impression. Power tips help you to develop first-class presentation skills that will dramatically improve your resume's chance of standing out from the competition. The Essential Manager have sold more than 1.9 million copies worldwide! Experienced and novice managers alike can benefit from these compact guides that slip easily into a briefcase or a portfolio. The topics are relevant to every work environment, from large corporations to small businesses. Concise treatments of dozens of business techniques, skills, methods, and problems are presented with hundreds of photos, charts, and diagrams. It is the most exciting and accessible approach to business and self-improvement available.

Customer Reviews:

Concise And Practical Resume Advice.......2006-02-02

The DK "Essential Managers" series is a great value in the world of business publications. They are all very goal oriented and full of practical, real-world advice that is universally applicable.

In this volume Simon Howard (Robert Heller is often incorrectly credited with authorship) details the basics of resume writing and job search skills. The advice is generally excellent and is concisely delivered with separate chapters focusing on important resume writing skills such as format (mainly chronological versus functional), dealing with employment agencies, formulating cover letters, presentation of education and experience, etc. In the final few pages he provides samples of resumes of differing focus for diverse situations such as first time job seeker, returning to work, career changers, etc.

This is not a book of numerous differing sample resumes to be used as templates, rather, it is a quick reference guide to the basics of resume writing and job searches. The book is not exhaustive, but is not meant to be: it is compact, practical, and easy to use. I recommend this book, especially to people just beginning to formulate their resume.

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Writing Skills (Essential Managers)

Manufacturer: Dorling Kindersley Publishers Ltd
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Running Meetings & Presentations | Skills | Business & Investing | Subjects | Books
ASIN: 0751333646

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Good customer service advice

Real World Customer Service Strategies That Work

Manufacturer: Insight Publishing
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
New Business Enterprises | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
ASIN: 188564082X

Book Description

When it comes to essential topics like customer service strategies, professionals all across America are looking for relevent, cutting-edge, "real world" solutions to help them succeed. Real World Customer Service Strategies That Work, part of Insight Publishing's Power Learning series, showcases the strategies, insights and insperation from 12 experts whose client list reads like a "Who's who" in American business. So, dig in and start applying the lessons from these dynamic professionals; and look for future releases in the Power Learning series on topic like sales, management, and human resources strategies.

Customer Reviews:

Good customer service advice.......2006-12-24

Reviewed by Stephanie Rollins for Reader Views (12/06)

"Real World Customer Service Strategies That Work" features Anne M. Obarski, author of "The Secrets of Mystery Shoppers." Eleven other experts give their advice and observations in short, easy-to-read form.

Joseph Rosales explains the importance of systems in customer service. He also explains that you must hire the right attitude and train for the right skills. He mentions customer service legends such as Ray Kroc, the founder of McDonald's.

Kevin R. Miller explains the importance of vision and mission statements. He gives examples of each. He emphasizes that these statements must be "concise, clear, compelling, and measurable." How many times have you seen a vision or mission statement displayed in a business that rambles and is full of fluff? How useful is that? He also explains that you do not need to write a policy over every little incident that arises. Too many policies can bog down an entity.

Jeannie Davis wrote about telephone customer service. Does it even exist? She gives practical advice on improving telephone etiquette. She made an interesting point that employees do not realize that their paychecks and security comes from the customers, not the management.

Morris Taylor explains the importance of accepting customer feedback. She describes how to improve the method of allowing customers to receive feedback. Then, what do you do with feedback? Are you going to throw customer surveys in the trash without looking at them? What is the point in that?

Ron Street's chapter was the most interesting for me, because he, too, is a realtor. The statistic about 93% of all real estate sales being conducted by 7% of the realtors is a bit scary. It was motivating, also. I want to be part of the 7%!

This book is motivating. It will let you see the forest for the trees. Managers of all levels, small business owners, and customer service consultants will benefit from "Real World Customer Service Strategies That Work." It is easy to read. It is divided into quick chapters. I recommend it!

Real World Customer Services Strategies That Work (Power Learning)

Average customer rating:

Commitment to Excellence

Real World Customer Services Strategies That Work (Power Learning)
Richard Tyler
Manufacturer: Insight Pub Co
ProductGroup: Book
Binding: Paperback

General | Popular Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

New Business Enterprises | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
ASIN: 1932863206

Book Description

When it comes to essential topics like customer service strategies, professionals all across America are looking for relevant, cutting-edge, "real world" solutions to help them succeed. This books showcases the strategies, insights and inspiration from 12 experts whose client list reads like "who's who" in American Business. Includes chapters by Linda L. Bailey, SPHR, James M. Vance, PE, SPHR, Brenda L. Johnson, SPHR, Benjamin F. Brooks, BA, Les Lunceford, Therese M. Malm, MA, Jim Tait, George Ritcheske, Richard Tyler, Donna Steffey, MBA, Sylvia Henderson, MBA.

Customer Reviews:

Commitment to Excellence.......2004-10-22

I recommend this book to anyone who wants excellent service in whatever they do or where ever they go. It is very insightful. Mr. Tyler has some really good stories and some excellent advice. If you are a small business owner then this book really opens your eyes to what the public thinks and how you, as a Small Business owner could actually change things and make them beneficial to your customer. I have read all of Mr. Tyler's books and I learn something new every time I read one.

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