Canonizing Economic Theory: How Theories and Ideas Are Selected in Economics

Customer Reviews:

Essential!.......1998-10-23

Economics is called 'the dismal science.' But Dr. Mackie clarifies theory choice in a lively and engaging fashion. If only all economics books were this interesting and useful.

Outstanding. One of the better economics books........1998-07-08

Dr. Mackie cuts through the clutter to shed light on an important subject. A good combination of economic and sociological insight.

Book Description

· Extensive use of case studies makes this an immensely practical book
· Coverage is global

Both retail and wholesale banks can offer new and improved levels of customer service from the development of new electronic "virtual markets." This book provides a thorough examination of the benefits that can be developed between banking and information technology.

At the core of the book are the many case examples from retail and wholesale banking where information technology has been successfully used. Coverage is comprehensive and global--from building the view of the customer (Bank One, USA) to the role of the branch network (Zürcher Kantonal Bank, Switzerland) to electronic banking services for corporate customers (Royal Bank of Scotland) among others.

Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage

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Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage
Michael Violano , and Shimon-Craig Van Collie
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

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The Art of Better Retail Banking: Supportable Predictions on the Future of Retail Banking

ASIN: 047153174X

Book Description

Reveals the tools, tactics and strategies that financial industry executives can use to realign and revitalize their retail banking organizations. The primary focus is on the needs and expectations of customers. Explores not only breakthrough technologies but innovative uses of conventional technology and refreshed or enhanced systems to add value to any retail banking operation. Contains practical advice, suggestions, and insights offered by scores of bankers. Topics include information and integration; teller system and service imperatives; platform automation; electronic banking; innovative products and packages; marketing information systems; sales and staff performance; branch bank merchandising and more.

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New perspectives on CRM and management
New perspectives on CRM and management

Customer Relationship Management
Federico Rajola
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

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Accessories:

ASIN: 3540440011

Book Description

Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

Customer Reviews:

New perspectives on CRM and management.......2003-07-24

The book shows a strong vision of CRM projects under a management perspective.
Very helpful both for academics and practitioners.
Read it!

New perspectives on CRM and management.......2003-07-24

The book shows a strong vision of CRM projects under a management perspective.
Very helpful both for academics and practitioners.
Read it!

2005 mortgage IT all-stars: a fresh class of standout technology leaders makes up the 2005 group of Mortgage Banking's IT All-Stars. All 13 have interesting ... An article from: Mortgage Banking

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2005 mortgage IT all-stars: a fresh class of standout technology leaders makes up the 2005 group of Mortgage Banking's IT All-Stars. All 13 have interesting ... An article from: Mortgage Banking
Dona DeZube
Manufacturer: Mortgage Bankers Association of America
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Mortgage Banking, published by Mortgage Bankers Association of America on March 1, 2005. The length of the article is 4994 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: 2005 mortgage IT all-stars: a fresh class of standout technology leaders makes up the 2005 group of Mortgage Banking's IT All-Stars. All 13 have interesting stories to tell, and reflect the progress being made in the industry.(COVER REPORT: TECHNOLOGY)
Author: Dona DeZube
Publication: Mortgage Banking (Magazine/Journal)
Date: March 1, 2005
Publisher: Mortgage Bankers Association of America
Volume: 65 Issue: 6 Page: 26(8)

Distributed by Thomson Gale

Automation revolution: how banks are using high-tech equipment to deliver service and enhance sales.: An article from: Bank Marketing

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Automation revolution: how banks are using high-tech equipment to deliver service and enhance sales.: An article from: Bank Marketing
Kimberly A. Saunders
Manufacturer: Bank Marketing Assn.
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on May 1, 1992. The length of the article is 2572 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Retail bankers are combining high-technology equipment and high-touch service to reach a higher level of automation that promises lower costs, better customer service and higher sales rates. The focus is to improve the delivery of banking services to customers by using alternative delivery systems, including sophisticated ATMs that can perform relatively complex banking functions, video teleconferencing terminals, an interactive home video banking network, and AT&T's Smart Phone which allows business transactions over the telephone. Still, there are banks that are not ready for these 'branchless' delivery systems and are opting to adopt new technologies inside traditional branches. A number of banks are automating their branches through the platform automation program. In any case, bankers are finding that technology can maximize human resources, educate customers and enhance the image of banks as quality providers.

Citation Details
Title: Automation revolution: how banks are using high-tech equipment to deliver service and enhance sales.
Author: Kimberly A. Saunders
Publication: Bank Marketing (Magazine/Journal)
Date: May 1, 1992
Publisher: Bank Marketing Assn.
Volume: v24 Issue: n5 Page: p34(4)

Distributed by Thomson Gale

Bank customers tune in to TV marketing. (includes related article) (Technology Resource): An article from: Bank Marketing

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Bank customers tune in to TV marketing. (includes related article) (Technology Resource): An article from: Bank Marketing
Andrew Atkin
Manufacturer: Bank Marketing Assn.
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on September 1, 1993. The length of the article is 1838 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: Branch banks may take advantage of the benefits of television marketing by installing a franchise television network within their facilities. This strategy works through the use of television screens on which marketing information and entertainment features are presented for waiting customers to see. TV marketing is a potent device for increasing customer awareness of products and services, and for closing sales. It also helps customer service representatives interact more frequently with customers because directions as to how to reach the them can be can be provided on the TV screens. For customers, TV marketing gives them distraction value which makes waiting in line seems shorter. Non-commercial information that are interspersed with the marketing messages also make the wait less stressful. One network that is being used by banks is ACCESS, a flexible satellite broadcasting system created by John Ryan Co that allows user banks to fine-tune programming.

Citation Details
Title: Bank customers tune in to TV marketing. (includes related article) (Technology Resource)
Author: Andrew Atkin
Publication: Bank Marketing (Magazine/Journal)
Date: September 1, 1993
Publisher: Bank Marketing Assn.
Volume: v25 Issue: n9 Page: p63(3)

Distributed by Thomson Gale

Billing and Customer Care Technology Vendors Offer Two Models for Billing and Delivery

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Billing and Customer Care Technology Vendors Offer Two Models for Billing and Delivery
Yankee Group
Manufacturer: MarketResearch.com
ProductGroup: Book
Binding: Digital

Book Description

Customers are increasingly scrutinizing the billing and customer care software and services industry, along with virtually every other technology space. They will not tolerate software implementations and integrations that take three or four times longer than projected to run effectively. Ongoing strategic investment in billing and customer care remains an essential part of all service providers’ annual spending. However, they are now vetting their purchases more carefully. When a carrier evaluates vendors, the following questions come to mind: Does the promised software functionality exist? Are carriers being forced to pay ongoing services and update fees so that the technology supplier can actually get it right and deliver a solution that works? Is the vendor meeting its promised time frames? Is software customization adding unnecessary costs? Is the technology vendor offering a high level of customer satisfaction? Carriers must find answers to all of these questions as they consider the TCO of any technology investment. This is particularly true at the Tier 1 level, where technology service providers spend significant money to support their billing and customer care requirements. These providers also want to quantify the investments they must make with their billing providers. In this report, the Yankee Group examines how leading billing and customer care technology vendors to Tier 1 providers address these concerns with off-the-shelf and custom solutions.

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BPM--the next wave in banking: BPM helps banks across the world save time, save money, and add value to internal or external customers.(FEATURE) : An article ... African Review of Business and Technology

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BPM--the next wave in banking: BPM helps banks across the world save time, save money, and add value to internal or external customers.(FEATURE) : An article ... African Review of Business and Technology
Merwin Fernandes
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Book Description

This digital document is an article from African Review of Business and Technology, published by Thomson Gale on November 1, 2005. The length of the article is 1529 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: BPM--the next wave in banking: BPM helps banks across the world save time, save money, and add value to internal or external customers.(FEATURE)
Author: Merwin Fernandes
Publication: African Review of Business and Technology (Magazine/Journal)
Date: November 1, 2005
Publisher: Thomson Gale
Volume: 41 Issue: 11 Page: S8(2)

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Bye-bye refi ... It's servicing's time to shine.(Executive Suite)(information technology usage in mortgage banks): An article from: Mortgage Banking

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Bye-bye refi ... It's servicing's time to shine.(Executive Suite)(information technology usage in mortgage banks): An article from: Mortgage Banking
William Newman
Manufacturer: Mortgage Bankers Association of America
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Book Description

This digital document is an article from Mortgage Banking, published by Mortgage Bankers Association of America on December 1, 2003. The length of the article is 1271 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Bye-bye refi ... It's servicing's time to shine.(Executive Suite)(information technology usage in mortgage banks)
Author: William Newman
Publication: Mortgage Banking (Magazine/Journal)
Date: December 1, 2003
Publisher: Mortgage Bankers Association of America
Volume: 64 Issue: 3 Page: 19(2)

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Catching up with customer expectations: here's a road map for achieving success in Web-based mortgage lending. (Cover Report: Technology).: An article from: Mortgage Banking

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Catching up with customer expectations: here's a road map for achieving success in Web-based mortgage lending. (Cover Report: Technology).: An article from: Mortgage Banking
Scott Happ , and John Tenuta
Manufacturer: Mortgage Bankers Association of America
ProductGroup: Book
Binding: Digital

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Book Description

This digital document is an article from Mortgage Banking, published by Mortgage Bankers Association of America on March 1, 2003. The length of the article is 3314 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Catching up with customer expectations: here's a road map for achieving success in Web-based mortgage lending. (Cover Report: Technology).
Author: Scott Happ
Publication: Mortgage Banking (Magazine/Journal)
Date: March 1, 2003
Publisher: Mortgage Bankers Association of America
Volume: 63 Issue: 6 Page: 62(6)

Distributed by Thomson Gale

Book Description

How the United States turns its back on the working poor.

An astonishing 35 million Americans work full time but do not make a living wage. They are nursing home staff, poultry processors, pharmacy assistants, ambulance drivers, child care workers, data entry keyers, janitors. Indeed, one in four American workers lives in or near poverty. Despite the great wealth of the United States, these low-wage employees have lower living standards than comparable workers in other industrial nations.

Beth Shulman spent several years traveling across the country talking to those living on low wages. In writing The Betrayal of Work, she provides the fullest portrait of America's working poor, dispelling a number of myths along the way: that lower unemployment has meant better living conditions for the poor; that making bad jobs into good jobs requires insurmountably difficult reforms; that low-wage work is always low-skilled. Following in the footsteps of Barbara Ehrenreich's bestselling Nickel and Dimed, The Betrayal of Work is sure to be one of the most talked about public policy books of the year.

Customer Reviews:

Untenable solutions for some thorny problems.......2004-03-17

Although in the blurb on the front of this book, Barbara Ehrenreich says she wishes she'd written it herself, this book is no Nickel and Dimed; it is less readable and much more tendentious. Beth Shulman does a satisfactory problem of describing the problems low-wage workers face (although I think she could've used a lighter hand with the statistics), but her proposed solutions are radically socialistic ones that in my opinion would have a devastating effect on the fabric of life in the U.S.

She does make several incisive points, though. Contrary to what many of us believe, there is very little mobility out of low wage work, even if one works hard. Also, low wage earners in most other affluent countries are significantly better off than their counterparts in the U.S., which is touted as the Land of Opportunity.

This book, for all its shortcomings, did make me think differently about low wage earners and the problems they face, but if you're only going to read one book on the subject, I'd recommend Nickel and Dimed.

Sad Truth's Hard to Bear.......2003-11-28

Although I haven't read the oft-referenced NICKLED AND DIMED, I discovered this book totally by accident and found it both informative and True. As one of the new "working poor", I responded immediately to the personal anecdotes. I am an educated white male in my early-forties who as recently as three years ago made $35,000 a year. Now, the best job I can find is in a bookstore for $8.50 an hour! And in my own immediate family, there are three others who have been struggling to find ANY job for two years, one of whom has a BA in Accounting!! So if anything, the book's alledged questionable anecdotes criticized by others certainly speak to this reader. Indeed, one could argue that anecdotes often reveal greater Truths than dry facts....

Of course, Shulman has an agenda, but it is one backed up by facts, quoted in her book and elsewhere. It is undebatably true that the job situation in the US is changing for the worse, and it doesn't take this book, or others, to prove it, but simple observation. However, it is great to see many of the facts I've heard so many times elsewhere collected in a single volume.

Sadly, Shulman is probably preaching to the converted. While I agree with every point in the book, its doubtful a Conservative or corporate-apologist would -- but then again, they are the ones who got us in this mess and are profiting from it, so what do they care? For me, this book makes me want to read more, so I think I'll check out "Nickled and Dimed" now....

don't listen to the last reviewer.......2003-10-05

This is a well documented, highly important book in the tradition of Nickel & Dimed. If you're interested in how our society fails to provide for millions of Americans who are working far more than 40 hour weeks, read this book.

interesting but off base.......2003-09-08

For anyone interested in a grab bag of left-wing critiques and some possible corrective mechanisms of the current US job market, this is it.

The book does use extensive documentation from left-wing sources but the author also uses many anecdotes. In Ms. Shulman's world there are only hard-working oppressed employees and greedy slothful employers. Many of the methods that enhance efficiency in the market (such as monitoring employee performance) are dismissed as cruel and oppressive.

Some of Ms. Shulman's concerns and suggested corrections are perhaps worthwhile, but many aren't. More importantly, she completely dismissed or ignored some obvious trade offs. Shulman often contrasts better aspects of European labor markets with the US but never addresses their biggest drawback, higher unemployment, apparently assuming widespread equality and opportunity for all can be legislated despite years of trying without success. She may believe that low-wage workers might be better off on a generous public assistance system than in the workforce, but even that would be of no value to millions of immigrants, for whom she claims to be an advocate.

This book is really a road map for perhaps more leveled economy but one with far less opportunity for ambitious and aspiring workers at all income levels.

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