Book Description
The link between motivation and performance is a truly powerful one. In successful call centers, you'll find leaders who understand how to energize and inspire their staff—despite management challenges, such as marketplace fluctuations, outsourcing and job-role changes.
In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including:
• The principles of effective motivation
• Ideas for compelling reward and recognition programs
• Motivating staff without burying budgets
• Agent compensation trends
• Incentives that rev up and retain agents
• Motivating agents with skills and career growth opportunities
Effective technology and processes play critical roles in call center performance, but it's the people who most impact customer loyalty.
Book Description
This new edition of Career Information, Career Counseling, and Career Development contains a stronger emphasis on technology and cross-cultural issues to assist readers more effectively in today's world.
As in previous editions, career development theory, career information, career counseling practice, and career development programming are all covered in extensive detail. The book carefully describes the process of finding and securing jobs in an electronic era and presents readers with the trends that are shaping the workplace today-and those that will continue to influence their careers over the next decade.
For career counselors or those involved in professional development.
Customer Reviews:
Improved and Expanded 9th Edition.......2006-12-17
Now in its ninth edition, this book has become the standard of the field. It is intended to help those whose job it is to facilitate the career development process. This includes school, employment, career and rehabilitation counselors as well as other individuals who are influential in the career development process.
The ninth edition has improvements in virtually all areas, the most important of which is that it now meets all Council for the Accreditation of Counseling and Related Educational Programs (CACREP) standards. Another area that has been expanded is the concept of a career that changes from time to time in the workers life. Based on chaos theory, this realizes that the outlook for particular jobs, particular careers change from time to time and in unpredictable ways.
The strengths that this book brings to the subject in the form of the writing style and intellectual depth of the author remain; making this book both educational and entertaining.
fair book.......1998-09-22
Considering the vast topic this is a fairly good book. I found some of the data to be dated at this point and some what sexist.
Book Description
This book is designed to help practitioners in translating theory to practice in the delivery of career counseling and services. The theoretical focus of the book is the cognitive information processing (CIP) approach to career problem solving and decision-making developed and applied at Florida State University since 1971. The CIP approach is currently being used in numerous educational and employment settings in North America and Europe. This book is the culmination of 29 years of experience in delivering career resources and services and in training practitioners in various settings. It provides a framework for integrating a variety of other career theories, thus increasing the likelihood that practitioners can use the CIP approach in practice.
Average customer rating:
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Career Information (Counseling and Human Development Series)
Ronald H. Fredrickson
Manufacturer: Prentice Hall College Div
ProductGroup: Book
Binding: Hardcover
 General
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Job Hunting
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Vocational Guidance
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Management & Leadership
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| Systems Analysis
| Teams
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ASIN: 0131147447 |
Average customer rating:
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Career Information in Counseling and Career Development
Lee E. Isaacson
Manufacturer: Allyn & Bacon
ProductGroup: Book
Binding: Hardcover
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ASIN: 0205087345 |
Average customer rating:
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College Official to Join, Labor Department.(Brief Article): An article from: Community College Week
Manufacturer: Cox, Matthews & Associates
ProductGroup: Book
Binding: Digital
Nonfiction
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ASIN: B0008I2P6Q
Release Date: 2005-06-01 |
Book Description
This digital document is an article from Community College Week, published by Cox, Matthews & Associates on June 25, 2001. The length of the article is 353 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: College Official to Join, Labor Department.(Brief Article)
Publication:
Community College Week (Newspaper)
Date: June 25, 2001
Publisher: Cox, Matthews & Associates
Volume: 13
Issue: 23
Page: 3
Article Type: Brief Article
Distributed by Thomson Gale
Average customer rating:
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Faculty Development Companion Workbook Module 17:: Teaching Information Literacy
Amy Solomon , and
Quantum Integrations
Manufacturer: Cengage Delmar Learning
ProductGroup: Book
Binding: Paperback
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All Titles
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| Qualifying Textbooks - Fall 2007
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| Qualifying Textbooks - Fall 2007
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ASIN: 1418050202 |
Book Description
Module 17 explores the concept of information literacy and its importance to students entering the workplace today. Activities and suggestions focus on effective library and Internet use as well as incorporating library use and information seeking strategies into the classroom. Section 1: Information Literacy: It's Important to Student Success Section 2: Introduction to the 21st Century Library Section 3: Using Internet for Information Section 4: The Libarary and Individual Courses Section 5: Supporting Information Literacy Innovation
Average customer rating:
- Factually incorrect
- A Must Read
- The Right Stuff
- Especially for lay readers in need of sound basic advice
- Father with 2 kids needs advice
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Retire Without Worry: Simple, Straightforward Answers to Serious Financial Questions
Robert J. Reby
Manufacturer: R J Reby
ProductGroup: Book
Binding: Hardcover
General
| Business & Investing
| Subjects
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General
| Personal Finance
| Business & Investing
| Subjects
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Retirement Planning
| Personal Finance
| Business & Investing
| Subjects
| Books
ASIN: 0974016306 |
Book Description
How to retire happily, and retire once, with solid financial decisions. Retirement planning issues have gotten much more complex in the last several years.
* Will Social Security survive?
* What will happen when Baby Boomers retire?
* Should I roll over my 401(k) when I quit?
* What is a Roth IRA?
* Will bonds protect me in a bear market?
* Can I make up for lost years of not investing?
The twelve chapters cover stocks, bonds, mutual funds, financial planning and much more. Each chapter opens with
* quick tips
* definitions of important financial terms
* real-life examples illustrating various financial situations
Individuals employees of large, midsize and small companies, small-business owners, the self-employed and socially and environmentally conscious investors will all benefit from Reby's solid conservative advice for the conservative investor.
Customer Reviews:
Factually incorrect.......2005-08-16
Be cautious when using this book as it contains factual errors. It has not been updated for current regulations. Also, please note that the other reviewers are 'friends' and employees.
A Must Read.......2004-04-20
If you could read only one investment book in your life, this is the one. Reby takes a commonsensical approach to investing, setting the stage for people who want to achieve investment success through hard work and diligence. Serious investors will benefit from Reby's experienced understanding of asset allocation and learn how to diversify for global gains while minimizing risk.
The Right Stuff.......2004-03-09
I found Robert Reby's book easy to read and well organized, with helpful hints before each chapter. I think it's very helpful for those, like me, who plan to retire once and on time! After reading it from cover to cover, I feel like I've got the information I need to go down the right road.
Especially for lay readers in need of sound basic advice.......2004-03-08
Written by certified financial planner Robert J. Reby, Retire Without Worry: Simple, Straightforward Answers To Serious Financial Questions is a no-nonsense, "reader friendly" guidebook to diverse money matters ranging from stocks, bonds and funds; to the ABC's of retirement planning, estate planning, taking care of taxes and so much more. An easy-to-follow guide written especially for lay readers in need of sound basic advice, Retire Without Worry is especially recommended reading for members of the baby boom generation who are now finding themselves on the brink of their retirement years and needing to address the pending financial and money management issues and concerns that they will all to soon be called upon to address for themselves and their loved ones.
Father with 2 kids needs advice.......2004-03-04
As a father of two college bound children I need to plan for their future as well as my own and my wife's. Regardless of daily social security and tax law changes I needed a starting place to begin to learn about retirement, investment and tax planning. With this book, I was not disappointed. The information was updated and informative -- simply explaining the differences in college savings plans or different types of IRAs or other investment tools. I am well on the way to controlling my savings...and retiring without worry.
Book Description
Goldman Sachs is more straitlaced than most of its competitors, but it'ss a good fit for people who like working as part of a team. For wannabe Goldman-ites, this WetFeet Insider Guide explores why the firm is so esteemed; how it differentiates itself from its competitors; how the firm is organized; and what employees love most and like least about working there.
Average customer rating:
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The Goldman Sachs Group, Edition: WetFeet Insider Guide (Wetfeet Insider Guide)
WetFeet
Manufacturer: WetFeet, Inc.
ProductGroup: Book
Binding: Paperback
General
| Job Hunting & Careers
| Business & Investing
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Guides
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General
| Investing
| Business & Investing
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ASIN: 158207450X |
Book Description
Goldman Sachs is more straitlaced than most of its competitors, but its a good fit for people who like working as part of a team. For wannabe Goldman-ites, this WetFeet Insider Guide explores why the firm is so esteemed how it differentiates itself from its competitors how the firm is organized and what employees love--and hate--about working there.
Average customer rating:
- Great "study guide"
- Loads of great advice and info
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The WetFeet Insider Guide to Goldman Sachs
Wetfeet Staff
Manufacturer: Wetfeet.Com
ProductGroup: Book
Binding: Paperback
Company Profiles
| Biography & History
| Business & Investing
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General
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ASIN: 1582072620 |
Book Description
Talk to people up and down Wall Street, and most will tell you that the Goldman Sachs Group is at or near the tip-top of the investment banking world. Survey after survey gives Goldman leading marks for its service in a variety of product and industry areas. But what differentiates Goldman from some of its top competitors? WetFeet.com has searched high and low for the answer to that question and many more in our exclusive Goldman Sachs Group Insider Guide. Read on for the insider's edge on the following hot topics:
- What is Goldman's culture like?
- How is the company organized?
- Who are some of the company's most recent clients?
- What are the exciting new developments at Goldman?
- What is a day in the life of a Goldman investment banker like? What about a trader?
- What do employees love most and like least about the firm?
- How does Goldman's recruiting process work?
- What tips do insiders offer to help you score big points with your interviewer?
Customer Reviews:
Great "study guide".......2003-04-11
This is a great guide for doing your homework before going into the recruiting season. I feel well prepared to face my interviews in the fall. I recommend this along with the other wetfeet guides to anyone who wants to work for one of these big national firms.
Loads of great advice and info.......2003-03-07
Whoever wrote the Goldman guide for y'all did a fantastic job. The writing is smooth, the reasoning is strong, and it's clear the author did his research--a good thing for me as it made my task of researching the company much easier. I went into the recruiting sessions with both guns firing, with the ammo furnished compliments of WetFeet. I felt good about my chances at snagging an internship with Goldman, but I felt like I got a leg up on the competition, having read through your guide. Thanks much!
Product Description
Is Goldman Sachs the right place for you? Maybeif you want to work with the best in the business, own a golden resume, and don't mind marching in step with like-minded colleagues. Goldman is more straitlaced and rule-bound than most of its competitors, but it's a good fit for people who like working as part of a team. Goldman attracts the best candidates because of its stellar reputation. While it's known as a good place to work, don't plan to get comfortableor attached to weekends. Goldman will push you every bit as hard as, if not harder than, other Wall Street firms.
Average customer rating:
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The Goldman Sachs Group: The WetFeet.com Insider Guide (Wetfoot.Com Insider Guide)
Wetfeet.Com
Manufacturer: Wetfeet.Com
ProductGroup: Book
Binding: Paperback
General
| Job Hunting & Careers
| Business & Investing
| Subjects
| Books
Guides
| Job Hunting & Careers
| Business & Investing
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Banks & Banking
| Industries & Professions
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Consulting
| Industries & Professions
| Business & Investing
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ASIN: 1582070156
Release Date: 2000-01-01 |
Book Description
Do you want to know what a job in this industry is really like-and do you want to know it quickly? WetFeet has the best research (and writing) team in the business. WetFeet guides are the industry standard--based on thousands of insider interviews and written with humor and skill, our materials are recognized by candidates and companies alike as the insider guide of choice.
Talk to people up and down WallStreet, and most will tell you that Goldman, Sachs & Co. is at or near the tip-top of the investment banking world. Survey after survey gives Goldman leading marks for its service in a variety of product and industry areas. But what differentiates Goldman from some of its top competitors? WetFeet has searched high and low for the answer to that question and many more in our exclusive Goldman, Sachs & Co. Insider Guide. Read on.
In the WetFeet Insider Guide on Goldman Sachs, our insiders tell you about life inside the premier investment banking firm. You'll be ready to ace your interviews after reading your WetFeet Insider! You'll learn answers to all of the following questions: * What is Goldman's culture like? * How is the company organized? * Who are some of the company's most recent clients? * What are the exciting new developments at Goldman? * What is a day in the life of a Goldman investment banker like? What about a trader? * What do employees love most and like least about the firm? * How does Goldman's recruiting process work?* What tips do insiders offer to help you score big points with your interviewer?
Customer Reviews:
out of date.......2001-10-21
As a former Goldman employee, I found this report was disappointing and out of date. A more useful report on Goldman is the Vault.com 2002 Guide to Goldman Sachs or "The Culture of Success."
Books:
- Collaborative partnerships: academia and industry working together.(Symposium Part IV): An article from: Technical Communication
- Communicating at Work: Principles and Practices Business and the Professions
- Communicating Technical Information: A Guide for the Electronic Age (2nd Edition)
- Communication, Sex and Money
- Conference Blue and Green Books
- Coursecompass Premium Access Card
- Creating Effective Boards for Private Enterprises: Meeting the Challenges of Continuity and Competition (Jossey Bass Business and Management Series)
- Crisp: 50 One-Minute Tips to Better Communication, Revised Edition: A Wealth of Business Communication Ideas (Fifty-Minute Series Book)
- Cultural Intelligence: A Guide to Working with People from Other Cultures
- Democratic Rules of Order : Complete, Easy-To-Use Parliamentary Guide for Governing Meetings of Any Size
Books Index
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Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)
Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
The Executive Guide to Call Center Metrics
Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)
Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
