The Sales Automation Survival Guide : Everything You Need to Know, Before You Need to Know It

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A road map with the customer and sales person in mind!

You must read this book before you implement an SFA system.

A must read for everyone embarking on this journey.

Catalyst to action

A very good introduction to a complex subject

The Sales Automation Survival Guide : Everything You Need to Know, Before You Need to Know It
Dick Lee
Manufacturer: Sunstar Publishing (IA)
ProductGroup: Book
Binding: Paperback

General | Business & Investing | Subjects | Books
General | Marketing | Marketing & Sales | Business & Investing | Subjects | Books
General | Reference | Business & Investing | Subjects | Books
General | Reference | Subjects | Books
ASIN: 188665607X

Book Description

Why do 60% to 75% of sales automation implementations fail? Why do sales automation software sellers want you to mistake sales automation for software? This highly accessible, deliciously irreverent book describes the insanity of making the same sales automation mistakes over and over again, always expecting a different outcome. But lest you think Survival Guide is more critical than constructive, the book does much more than mock the pretense of some software sellers and the passivity of senior management. It presents a road map to successful sales automation-from establishing the requisite corporate context to software evaluation methods to detailed process charts that take you step-by-step through field-tested implementation procedures. You'll probably never read a funnier business book, especially one where every word is dead serious. Written in plain English and "must reading" for anyone at any level involved in implementing sales automation.

Customer Reviews:

A road map with the customer and sales person in mind!.......1999-06-22

What a novel idea! The Survival Guide keeps your organization focused on the customer by continually reminding you that you are implementing a Relationship Managment solution, not an automation solution. The process works from the customer back to the organization. The book helps you realize that software supports the solution - it is not the solution. Sales Force Automation is a jungle - don't go into the jungle without the SURVIVAL GUIDE!

You must read this book before you implement an SFA system........1999-06-18

After watching many of my clients spend millions of dollars attempting to solve thier SFA needs and fail I came upon this definitive guide. It outlines the elements necessary to make it work from a technological, cultural, and business process perspective. A must read.

A must read for everyone embarking on this journey........1999-06-09

No matter what level of knowledge you have, this book is sure to provide insights on what to do and what not to do to make sales automation a success in your organization. And it's not all "techno babble"...highly readable, often funny!

Catalyst to action.......1999-06-09

The clarity and candor of Dick's book helped get the implmentation team off the dime. It helped them understand is is not so much a software question as a compliance question. If you are having trouble reaching consensus, buy every member of the team a copy of the book. (Or, if you are cheap like me, highlight one copy and route it.)

A very good introduction to a complex subject.......1999-01-15

If you want a good introduction to "sales automation" , this is the book. It explain you the "what" and "why" and the challenges that you can expect. The "big lie" chapter alllowed me to understand the "confusion" between Sales automation and "close" topics and was very refreshing. The method described seems fine but some more details would not hurt. Dick, we are waiting for the "detailled guide" now !

Book Description

This book concerns the most important relationship most people have outside the family: the relationship between an employer and an employee. That relationship is crisscrossed by a complex web of laws and regulations. This book describes those laws in a direct, straightforward fashion.

The Michigan Employer's Guide provides the "lay of the land" of personnel law and regulations and integrates the state and federal law that is relevant to an employer. Each section of the book attempts to include both the underlying concept and a simple, straightforward rule.

This book is written in small, self-contained sections. The reader does not need to refer to the rest of the chapter, much less the rest of the book, to find information about a topic. Although this method of writing causes some duplication, it more than repays the reader in the efficiency of its use.

The Michigan Employer's Guide is supplemented at least yearly, and more often if major legislation or court cases require. In order to incorporate updated pages easily, the book is published in a three-ring notebook. The Michigan Employer's Guide is, and will continue to be, one of the most current employment law books available anywhere in the nation.

"Memo English" is used throughout this book. Whenever possible, the author has avoided terms not found regularly in a newspaper and discussions that would appear out-of-place in a business memo. This book is a non-technical discussion of technical topics.

Customer Reviews:

Michigan Employer's Guide - 17th edition.......2007-05-23

Michigan Employer's Guide is an authoritative and accessible book that provides the "lay of the land" of employment law. The Guide integrates federal and Michigan laws that directly affect the employer-employee relationship, making it a valuable resource for business owners, managers, and human resource professionals.

The Michigan Employer's Guide provide clear and concise explanations of today's complex labor laws, regulations, and court decisions. Relevant state and federal agencies are listed at the end of each chapter, along with citations for the information discussed. Chapter headings are:

Hiring
Managing Employees and Personnel Costs
Termination of Employment
Health and Safety
Employment Discrimination
Wages, Hours, and Child Labor
Employee Benefits and Leave
Personnel Records
Workplace Privacy
Unions and Government Contractors
Written from an employer's point of view, the Guide also includes valuable information about managing employees, developing employment policies, and avoiding liability for employment law violations. This 17th Edition Michigan Employer's Guide includes discussion of these and other current topics:

Discussion of new laws on the Michigan minimum wage rate and overtime pay
Discussion of Michigan laws on same-sex relationships and benefits
Updated sections on Michigan discrimination law
Discussion of the revised definition of "supervisor" under federal labor relations law
Updated sections reflecting 2006 pension reform legislation
Updated section on identity theft notice guidelines

Michigan Employer's Guide 2004: A Handbook Of Employment Laws and Regulations

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Michigan Employer's Guide 2004: A Handbook Of Employment Laws and Regulations

Manufacturer: Summers Pr Inc
ProductGroup: Book
Binding: Hardcover

General | Law | Subjects | Books

Labor & Employment | Business | Law | Subjects | Books

Michigan Employer's Guide: A Handbook of Employment Laws and Regulations

Average customer rating:

Michigan Employer's Guide: A Handbook of Employment Laws and Regulations

Manufacturer: Summers Pr Inc
ProductGroup: Book
Binding: Hardcover

General | Law | Subjects | Books

Labor & Employment | Business | Law | Subjects | Books

Legal Profession | One-L | Law | Subjects | Books

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Read before you quit because you "hate" your job

Features twelve ways to renew enthusiasm and satisfaction

Recommended for newer HR professionals and supervisors

Sensible Steps to Greater Happiness at Work

How to Love the Job You Hate: Job Satisfaction for the 21st Century
Jane Boucher
Manufacturer: Beagle Bay Books
ProductGroup: Book
Binding: Paperback

Guides | Job Hunting & Careers | Business & Investing | Subjects | Books
General | Business & Investing | Subjects | Books
Motivational | Management & Leadership | Business & Investing | Subjects | Books
Self-Esteem | Self-Help | Health, Mind & Body | Subjects | Books
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I Don't Know What I Want, But I Know It's Not This: A Step-by-Step Guide to Finding Gratifying Work

ASIN: 0967959101

Book Description

Can't Stand Your Job? Scared of Your Boss? Suspect Your Co-Workers Are Talking About You Behind Your Back? You're not alone! Half of all American workers experience job dissatisfaction. Internationally respected author and executive coach Jane Boucher can help with her book: How to Love the Job You Hate: Job Satisfaction for the 21st Century. Boucher shows workers how to cope with keeping their jobs in this difficult economy. How to Love the Job You Hate: Job Satisfaction for the 21st Century will change your attitude from TGIF to TGIM (Thank God It's Monday).

Customer Reviews:

Read before you quit because you "hate" your job.......2006-01-09

For a variety of reasons, everyone seems to hate their job these days. This book shows how to discover just what the problem may be, and how to fall back in love with your job.

What sort of personality do you have? Are you a detail-person, interested in analysis and interpretation of information, who finds yourself in a people-person job? Are you a support-person, best suited for a backroom job, in a command-person position? Delegate the things you don't like to do. Build a good relationship with your boss and co-workers. Try learning something new. Understand the temperament of your boss. Listen to, and communicate with, your co-workers. Take a hard look at yourself; consider the image you present to your co-workers.

Stress is a part of daily life; learn how to reduce it, both physically and emotionally. Perhaps Mr. or Ms. Rotten Co-Worker is experiencing personal problems that are negatively affecting their ability to do their job. Also consider the sort of company that you work for. Someone who is more accustomed to a buttoned-down, structured environment might have a hard time at an internet start-up, and vice versa. There is a right way, and wrong way, to leave your job, if you have decided that quitting is your only option. The author also looks at criticism; how to give it, and receive it, along with the dreaded performance review. There is a separate section in this book just for bosses. It looks at subjects like personality clashes with employees, dealing with their needs, and how to keep them motivated.

This is an excellent and eye-opening book. It is easy to read, and can certainly reduce rampant job dissatisfaction in America. Before you quit because you "hate" your job, read this book.

Features twelve ways to renew enthusiasm and satisfaction.......2004-07-16

How To Love The Job You Hate: Job Satisfaction For The 21st Century by business consultant Jane Boucher is especially recommended for anyone dissatisfied with the conditions or circumstances of their employment, unhappy with the nature of their job or the limitations of their career options. How To Love The Job You Hate features twelve ways to renew enthusiasm and satisfaction with your job; three key strategies to get along with irritating bosses; eight effective methods for coping with difficult co-workers; five ways to deal with dysfunctional corporate cultures; more than twenty specific techniques for handling job loss, leaving a bad job, and deciding just when to strike out on your own. Of specific value for employers and managers is the section devoted to retaining good workers. How To Love The Job You Hate is an invaluable addition personal, corporate, or community library reference collections.

Recommended for newer HR professionals and supervisors.......2004-05-25

The title of this book (How to Love the Job You Hate) is somewhat of a misnomer as the book covers many aspects of the working world, both from the employee's side and the employer's side, including job duties, personality conflicts with bosses and co-workers, self-esteem, generation gaps, employee safety, performance evaluations, and work-life balance.

With such a range of topics, the material on each tends to be necessarily light and rather general. For that reason, as a human resource director, I would not recommend it for HR professionals with more than five years of experience or for the senior manager unless intended as a refreshing reminder of what we can all forget too easily.

With that said, I would recommend the excellent section on performance evaluations for even the senior professional. Performance evaluations are widely misunderstood and very seldom done well. I found myself underlining several tips Boucher put forth, such as, "Think of your managers as detectives, charged with discovering how your employees can be more productive" (now that's a useful performance evaluation!) and "Allow [your managers] to buy-in to the accomplishments of the employee." (Small and mid-sized employers, take heed; nothing motivates like money, and management of staff-too often viewed as a chore-is no exception!)

I would strongly recommend this book for all newer HR professionals as well as for low- and mid-level supervisors. It is especially essential for the first-time supervisor. Some of Boucher's insights are simple common sense (though it never hurts to be reminded of the basics), but many are excellent and occasionally very creative. Boucher's suggestions to employees disillusioned with their jobs to do something different (reorganize the order in which tasks are done, take an aerobics class during lunch or otherwise get out of the office), trade unwanted tasks with a co-worker, avoid complainers who can bring one further down, and get involved in your company's community service activities are all sound, though some of her suggestions (rewrite your job description, take on special projects) may not be available to all readers, depending on their situations. The section on personality types is an excellent reminder that differences are not always bad-and that there will be people in every workplace different than you. (If not, you'll have a very one-sided, and likely less successful, company!) I do wish Boucher would have included a more extensive questionnaire for personality type in an appendix, perhaps, rather than the short and generalized chart provided, as I found it be less accurate than true personality tests.

The book also includes occasional well-placed examples where readers can see a piece of advice used in a real-life situation. The results in these vignettes are not always perfect (and I do appreciate the realism, very much), but the situation often does improve. (However, I should note that I did not appreciate the example on page 79, which praised a person who offered a highly unethical idea that subsequently doubled the sales of his employer.)

Self-talk is also mentioned in the book. I can't emphasize how important that can be, not only on the job but in life in general. Boucher says, "If you make a mistake... be as understanding with yourself as you would be with another person who made an honest mistake. ...You would never say, `I can't imagine how you could be so stupid as to have made that mistake' or `Only a complete idiot would do that.'" Boucher also reminds us, "Our society tells us we must be perfect, fast, strong and always say yes." While we would like to always be so, the fact is that we necessarily have limitations, and it does no good (in fact, it does harm) to berate ourselves for it.

There are two sides to every coin. Employers should take note, not only of the performance evaluation section, but the section on employees' needs. Boucher rightly observes, "There is a fine line between pressing for better productivity and expecting your employees to work long hours for little pay just to slice a thin line of profit." Yes, business is business, but one should never forget what that business is made of-people. Also, the goal-setting section in chapter 16 will be helpful for employers and employees alike.

As Boucher reminds us on the first page, "What happens at work affects every other area of our lives." Find out how to make it better.

Sensible Steps to Greater Happiness at Work.......2004-05-11

This book helps you understand the elements of your unhappiness, and find ways to change the situation for the better. It is filled, from cover to cover, with sensible, practical ways to make change one of the biggest parts of your life: your career.

This book would have helped most of the unhappy workers I have known. There is also a section for employers that might prevent many people from needing help, if its suggestions are applied. If you are ready to fix the problems that are making you less happy than you could be, or if you know someone who might be ready to take charge of their happiness at work, then this is a good book to begin with.

Customer Reviews:

What a wonderful Christmas Book!!!.......2005-12-24

I got this book at a museum that was having an exhibit of Norman Rockwell's work. When I got home I sat down with it and flipped through. I love the Christmas pictures that he did. And the stories that were chosen are perfect for this book. I don't have children, but I can see how reading to them from this book would be a perfect childhood tradition to have. I am so glad I got this book.

ROCKWELL IS CHRISTMAS.......2004-12-01

Norman Rockwell's Christmas book is filled with great stories, poems, and recollections of Christmas. But the real selling point...the main reason to pickup this book is the brilliant art of Norman Rockwell.

When we think Holidays...Thanksgiving, Christmas...we always want to picture ours to be as perfect, as joyful as one of Rockwell's paintings. They never are, of course, but we can still try.

Perhaps no artist ever has capture the sense of awe and wonderment of the Christmas season than Rockwell. You cannot help but smile ear-to-ear as you thumb through the pages. A Real Joy!

Perfect Christmas book.......2003-02-16

I first saw this book at my niece's home Christmas day; her husband had given it to her as a present. I thumbed through it and couldn't wait to get home and order it. Lovely illustrations and poems and stories. This would be a perfect Christmas present. Keep this in mind for this year's gift giving and keep one for yourself. You won't be sorry.

Norman Rockwell's Christmas Book.......1999-12-23

This is an ideal gift or a treasure to keep for yourself. I am a 25 year old that has enjoyed this book with my family every Christmas since I can remember. The stories and pictures will warm your heart! It has been a tradition in my family and one I recommend for any family!

Memories.......1999-12-20

I am 26 years old, and my father has read my sister and I a story from this book every Christmas Eve since I can remember. Even the few times we have spent Christmas away from home, we have brought this book with us. This Christmas will be the first Christmas I have ever been apart from my family. I will be spending it with my new husband. We'll be starting Christmas traditions of our own - but this is one we will always carry on... Thanks Daddy.

Average customer rating:

Basically what one might expect...

A Norman Rockwell Christmas
Margaret Rockwell
Manufacturer: MetroBooks
ProductGroup: Book
Binding: Hardcover

General | Artists, A-Z | Arts & Photography | Subjects | Books

General | Museums & Collections | Arts & Photography | Subjects | Books

General | Painting | Arts & Photography | Subjects | Books

General | Arts & Photography | Subjects | Books

Artists, Architects & Photographers | Arts & Literature | Biographies & Memoirs | Subjects | Books

Norman Rockwell's Christmas Book

ASIN: 1586630733

Book Description

Norman Rockwell's skilled hand captured the most heartwarming holiday moments as no one else could. Feel the joy and celebrate the holidays with the best of his Christmas illustrations, done for such publications as The Saturday Evening Post and The Literary Digest, as well as for cards and advertisements. This charming collection presents more than 70 of Rockwell's most beloved scenes —including many rarities—and offers a taste of holiday cheer as seen through the eyes of the master illustrator. It's the perfect gift.

Customer Reviews:

Basically what one might expect..........2006-12-26

This book is nothing more and nothing less than one might expect from a book titled "A Norman Rockwell Christmas." It is a collection of about 75 of Rockwell's paintings, each of which has some connection to Christmas. The dominant themes are Santa and family.

There is a brief introduction, which explains the premise and describes the background of a few of the paintings. I was a bit taken aback by the statement in that introduction that, "Humans make the magic, Rockwell reminded us, placing the spirit of Christmas in our own hands rather than in those of some otherworodly entity." Really? So, there is no supernatural, spiritual, otherworldly component to Christmas? Hmmm, it seems to me that a babe born in a manger might take issue with that assertion.

And the paintings actually do reflect that sentiment. Though Rockwell is credited with (or blamed for) depicting a purer, simpler time in the history of America, it was interesting to note the complete absence of any reference to the birth of Christ. This fact prevents me from giving it a higher rating, as I'm hesitant to be very enthusiastic about anything related to Christmas that ignores Christ in such a seemingly systematic way. It's not bad, just incomplete.

Nonetheless, the text of the introduction concludes by saying, "The paintings reproduced on these pages are about Christmas warmth and good cheer and the merry spirit Norman Rockwell wanted to pass on to us all." If that's what you want, then this is the book for you.

Norman Rockwell's American Christmas: A Postcard Book (Postcard Books)

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Norman Rockwell's American Christmas: A Postcard Book (Postcard Books)
Norman Rockwell
Manufacturer: Running Pr
ProductGroup: Book
Binding: Paperback

General | Instructional & How-To | Arts & Photography | Subjects | Books

Drawing | Instructional & How-To | Arts & Photography | Subjects | Books

General | Arts & Photography | Subjects | Books

General | Crafts & Hobbies | Home & Garden | Subjects | Books
ASIN: 0894718940

The Christmas Paintings of Norman Rockwell

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the christmas paintings of norman rockwell-0836230388

The Christmas Paintings of Norman Rockwell

ProductGroup: Book
Binding: Hardcover

General | Artists, A-Z | Arts & Photography | Subjects | Books

General | Instructional & How-To | Arts & Photography | Subjects | Books

General | Painting | Arts & Photography | Subjects | Books

General | Arts & Photography | Subjects | Books

General | Social Sciences | Nonfiction | Subjects | Books

Gifts | Spirituality | Religion & Spirituality | Subjects | Books
ASIN: 0836230388

Customer Reviews:

the christmas paintings of norman rockwell-0836230388.......2001-12-26

this is a small size. do you have a largersize of the same book? if so , could you send me an e-mail and isbn# to locate that book so I may buy it! thaks, dain

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Christmas With Norman Rockwell
John Kirk
Manufacturer: Smithmark Publishers
ProductGroup: Book
Binding: Hardcover

General | Architecture | Professional & Technical | Subjects | Books

General | Arts & Photography | Subjects | Books
ASIN: 0831774223

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Home for Christmas: An Advent Book
Norman Rockwell
Manufacturer: Dutton Juvenile
ProductGroup: Book
Binding: Hardcover

General | Ages 4-8 | Children's Books | Subjects | Books

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Norman Rockwell's Christmas
Norman Rockwell
Manufacturer: Bookthrift
ProductGroup: Book
Binding: Hardcover

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Norman Rockwell's Christmas Book

Manufacturer: Fireside, S&S
ProductGroup: Book
Binding: Paperback
ASIN: B000HZB052

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Norman Rockwell's Christmas Book
Molly Rockwell
Manufacturer: The Easton Press
ProductGroup: Book
Binding: Leather Bound
ASIN: B000VA9CKI

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Norman Rockwell's Christmas Book
Molly Rockwell
Manufacturer: Abrams
ProductGroup: Book
Binding: Hardcover
ASIN: B000PHE3LA

Product Description

artwork by Norman Rockwell reflecting Christmas

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