The Encyclopedia of Restaurant Forms: A Complete Kit of Ready-to-use Checklists, Worksheets, And Training AIDS for a Successful Food Service Operation

The Encyclopedia of Restaurant Forms: A Complete Kit of Ready-to-use Checklists, Worksheets, And Training AIDS for a Successful Food Service Operation
Average customer rating:

Very useful material

Easily tailored forms and a must for any food service operation

Must-have for anyone preparing for a career in food service

A Complete package for the Food Service Industry

Review From Book News Inc.

The Encyclopedia of Restaurant Forms: A Complete Kit of Ready-to-use Checklists, Worksheets, And Training AIDS for a Successful Food Service Operation
Douglas Robert Brown
Manufacturer: Atlantic Publishing Company (FL)
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books
Hospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
General | Reference | Business & Investing | Subjects | Books
General | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
Hospitality Businesses | Small Business & Entrepreneurship | Business & Investing | Subjects | Books
Business | Encyclopedias | Reference | Subjects | Books
All Titles | Qualifying Textbooks - Fall 2007 | Stores | Books
Business & Investing | Qualifying Textbooks - Fall 2007 | Stores | Books
Reference | Qualifying Textbooks - Fall 2007 | Stores | Books
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The Restaurant Managers Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation

Restaurant Financial Basics

The Waiter & Waitress and Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees

The Food Service Professionals Guide To: Waiter & Waitress Training: How To Develop Your Wait Staff For Maximum Service & Profit (The Food Service Professionals Guide, 10)

Cost Controls: Restaurant Manager's Pocket Handbook Series (Restaurant Manager's Pocket Handbook)

ASIN: 0910627290

Book Description

If you're in the process of starting a new restaurant or are managing an existing food service operation, this is the one book you need to do it right. Always wanted a personal assistant at your disposal? Now you will have one, in book form! Designed to save the food service manager both time and money, you won't know how you got along before with out it.

For the new and veteran food service operators alike, this book is essentially a unique "survival kit" packed with tested advice, practical guidelines and ready-to-use materials for all aspects of your job. The book and companion CD-Rom focuses on the issues, situations and tasks that you face daily in your management role as leader, manager, arbitrator, evaluator, chairperson, disciplinarian and more; from working with difficult customers and employees to ensuring the profitability of your operation.

Included in this book are hundreds of easy-to-implement tools, forms, checklists, posters, templates and training aids to help you get your operation organized, and easier to manage while building your bottom line! The material may be used as is or readily adapted for any food service application. For example, you'll find a practical form to use when interviewing employees, a template for developing an employee schedule and checklists for examining the food service operation and preparing a budget.

Expertly organized, this unique book takes you step by step through each department of a restaurant, caterer, hotel and non-commercial operations. Among the topics covered are management principles of planning, organizing, coordinating, staffing, directing, controlling and evaluation; product purchasing, receiving, storing and issuing, preparation and service; employment and personnel practices; and management of equipment and money.

This manual will arm you with the right information to help you do your job. Keep it on your desk for continual reference. The many valuable forms contained in this work may be easily printed out and customized from the companion CD-Rom. There are over 488 ready-to-use business forms, checklists, training aids, contracts and agreements!

Customer Reviews:

Very useful material.......2007-09-15

Extremely useful set of forms and ideas for use in the restaurant industry. It is skewed towards full service restaurants; but still has lots of useful stuff to apply to QSR. Do not expect to find a treatise on training, though. The CD ROM helps to take advantage of the material because it has the full text on pdf format and several of the sections in MS-Word format.

Easily tailored forms and a must for any food service operation.......2007-03-16

Douglas Robert Brown's excellent reference tool is worth every penny and should be in every food service operator's reference library. I have recommended his book for my tea students for the last five years and am pleased to endorse the revised media. From the small tearoom owner to the chain restaurant, Mr. Brown's resource is a valuable tool. Carnelian Rose Tea - Tea Business School - Jennifer Petersen

Must-have for anyone preparing for a career in food service.......2005-02-03

The Encyclopedia of Restaurant Training is a no-nonsense, thorough resource covering the necessary training for all positions in the food service industry, from professional chef to maitre d to bartender and much more. Written in clear, easy-to-understand terms and charts spelling out explicit training instructions, and illustrated with some diagrams (such as a picture of how to properly set a formal table), The Encyclopedia of Restaurant Training spares no effort to be as understandable as possible. No background knowledge in any trade is needed to grasp explicit instructions ranging from a step-by-step breakdown of the hostess job to the proper order of service for a luncheon handout to how one can go about creating a memorable presentation to food service employees, and much more. A CD-ROM accompanies this absolute must-have for anyone preparing for a career in food service, or charged with the responsibility of training food service recruits.

A Complete package for the Food Service Industry.......2004-06-27

As a long-time user of The Restaurant Managers Handbook by Douglas R. Brown, I have found The Encyclopedia of Restaurant Forms and it's CD Rom to be the most complete and comprehensive selection of forms and ideas for every day and every situation that can or will arise in the food service business.

Review From Book News Inc........2004-06-18

The encyclopedia of restaurant forms; a complete kit of ready-to-use checklists, worksheets, and training aids for a successful food service operation. (CD-ROM included)

This book/CD-ROM resource for new and veteran food service operators offers advice, practical guidelines, and ready-to-use forms, templates, checklists, and training aids for dealing with the issues, tasks, and situations that food service operators face everyday. The material may be used as is, or adapted for any food service application. Material is organized into 11 sections on food safety, kitchen management, bar and beverage management, general management, menu management, employee training, human resources, inventory control, financial management, catering and banquets, and hotel management. Forms contained in the book can be customized and printed from the companion CD-ROM.

Product Description

This up-to-date and comprehensive electronic book on DVD-ROM presents an enormous library of federal government documents and publications from the Small Business Administration (SBA) covering all aspects of small business including financing, starting, and managing your small business! It includes an incredible library of SBA publications on every conceivable aspect of small business, with e-books, guidelines, forms, training manuals, laws, regulations, and material on loan programs, business opportunities, disaster recovery, non-profits, advocacy for small business, and statistics about the topic. SBA programs include: 8a Business Development * Advocacy * Business Development * Business & Community Initiatives * Chief Financial Officer - CFO * Disaster Assistance * Entrepreneurial Development * Freedom of Information * Hearings and Appeals * HUBZone * Financial Assistance - Loan Programs * Government Contracting/BD * Government Contracting * Inspector General * Lender Oversight * Native American Affairs * International Trade * Investment Division (SBICs) * Ombudsman * Press Office * SBDCs * SCORE * Small Disadvantaged Business * Size Standards * Surety Guarantees * Technology (SBIR/STTR) * Veterans Business Development * Womens Business Ownership SBA Services include: Assets for Sale * Federal Activities Inventory Reform Act * GILS * Non-Profit * The National Ombudsman - Regulatory Fairness by Federal Agencies * Online Library * Central Contracting Registration (CCR) - Doing Business With the Government * SUB-Net - Subcontracting Opportunities * Tech-Net Companies * Trade Mission * U.S. Business Advisor * Womens Business Ownership * Technical Assistance (Training & Counseling) - Entrepreneurial Development * Business & Community Initiatives * Native American Affairs * SBDCs * SCORE * Small Business Training Network * Womens Business Ownership * International Trade * Financial Assistance - Loan Programs * Specialty Loan Programs * Financial Assistance (General Overview) * Investment Division (SBICs) * Surety Guarantees * International Trade * Contracting Assistance - 8a Business Development * HUBZone * Government Contracting/BD * Government Contracting * Small Disadvantaged Business * Size Standards * Surety Guarantees * Technology (SBIR/STTR) * Disaster Assistance Recovery * Special Interests - International Trade * Minorities * Native American Affairs * Technology (SBIR/STTR) * Womens Business Ownership * Young Entrepreneurs * Veterans Business Development In the Small Business Act of July 30, 1953, Congress created the Small Business Administration, whose function was to "aid, counsel, assist and protect, insofar as is possible, the interests of small business concerns." SBA's programs now include financial and federal contract procurement assistance, management assistance, and specialized outreach to women, minorities and armed forces veterans. The SBA also provides loans to victims of natural disasters and specialized advice and assistance in international trade. Nearly 20 million small businesses have received direct or indirect help from one or another of those SBA programs. SBA's current business loan portfolio of roughly 219,000 loans worth more than $45 billion makes it the largest single financial backer of U.S. businesses. Over the past 10 years, the SBA has helped almost 435,000 small businesses get more than $94.6 billion in loans, more than in the entire history of the agency before 1991. Since 1958, SBAs venture capital program has put more than $30 billion into the hands of small business owners to finance their growth. Last year, the SBA backed $12.3 billion in loans. More than $1 billion was made available for disaster loans and more than $40 billion in federal contracts were secured with SBA's help. This incredible DVD-ROM is packed with over 125,000 pages reproduced using Adobe Acrobat PDF software - allowing direct viewing on Windows and Macintosh systems. Advanced search and indexing fe

Crafts Business Encyclopedia: Revised Edition

Average customer rating:

Crafts Business Encyclopedia: Revised Edition
Michael Scott , and Leonard D. Duboff
Manufacturer: Harcourt
ProductGroup: Book
Binding: Paperback

Decorative Arts | Design & Decorative Arts | Arts & Photography | Subjects | Books

General | Business & Investing | Subjects | Books

Marketing | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

General | Crafts & Hobbies | Home & Garden | Subjects | Books

Reference | Crafts & Hobbies | Home & Garden | Subjects | Books

Art | Encyclopedias | Reference | Subjects | Books

Business | Encyclopedias | Reference | Subjects | Books
ASIN: 0156227266

Book Description

The classic guide for survival and success in the crafts business-revised and updated for 1990s by Leonard D. DuBoff. Introduction by the author. Preface by Hortense Green and Dan Dailey.

The Prentice Hall Encyclopedia of Model Business Plans

Average customer rating:

Worst book about business plans. Prentice Hall can do better
Impressive array of model business plans to adapt

The Prentice Hall Encyclopedia of Model Business Plans
Wilbur Cross , and Alice M. Richey
Manufacturer: Prentice Hall Press
ProductGroup: Book
Binding: Paperback

Strategy & Competition | Management & Leadership | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Systems & Planning | Management & Leadership | Business & Investing | Subjects | Books

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The Complete Book of Business Plans: Simple Steps to Writing a Powerful Business Plan (Small Business Sourcebooks)
Business Plans That Win $$$: Lessons from the MIT Enterprise Forum
Business Plans Kit For Dummies (For Dummies (Business & Personal Finance))
Small Business Kit for Dummies

ASIN: 0735200246

Customer Reviews:

Worst book about business plans. Prentice Hall can do better.......1999-03-22

It is hard to imagine that Prentice Hall allowed this book to be published in its current form. It is close to useless in helping a reader prepare a business plan. The examples are only the introduction to plans with a gratuitous copy of SBA work sheets. These can be obtained for free from the SBA and are more useful.

Many plans are only partially written, as if they were introductory thoughts to the chapter. Some plans are only a few paragraphs.

The internet references are a direct download of amazon.com. I hope permission was granted to use them.

Impressive array of model business plans to adapt.......1998-10-29

With more than 60 model business plans to choose from, the reader can readily draw up their own, made easier by the accompanying CD-ROM. The sample plans include retailers, small service firms, small manufacturers,home-based enterprises, research organizations, educational institutions, franchises, nonprofits, importers/exporters, and others. The book also contains an extensive collection of small business resources such as SBDC lists and Internet search results.

American Government Encyclopedia of Business Opportunities for Women and Minorities - Selling Products and Services to the Federal Government, Small and Disadvantaged Businesses and Veterans (CD-ROM)

Average customer rating:

American Government Encyclopedia of Business Opportunities for Women and Minorities - Selling Products and Services to the Federal Government, Small and Disadvantaged Businesses and Veterans (CD-ROM)
U.S. Government
Manufacturer: Progressive Management
ProductGroup: Book
Binding: CD-ROM

Business | Encyclopedias | Reference | Subjects | Books

Veterinary | Encyclopedias | Reference | Subjects | Books

General | Reference | Subjects | Books
ASIN: 1422010481

Product Description

This incredibly comprehensive CD-ROM provides an up-to-date collection of reference sources about federal business opportunities for women and minorities. There are over 45 files with full information on business opportunities for women, minorities, veterans, and disadvantaged businesses, with vendor, contracting, and procurement data. If you plan to do business with Uncle Sam, this thoroughly researched information is critical, with explanations of the arcane rules of government acquisition. There is complete coverage of the Small and Disadvantaged Business Utilization offices (OSDBU) of many federal agencies, and the Minority Business Development Agency (MBDA). Extensive coverage of the Rural Empowerment Zone and Enterprise Communities is also provided. Contents include: * Minority Business Development Agency (MBDA) * OSDBU Main * OSDBU Health And Human Services (HHS) * OSDBU (HUD) * OSDBU Energy Department (DOE) * SBA Contracting Opportunities * USDA Small Business * Homeland Security (DHS) Open For Business * OSDBU Justice Department (USDOJ) * Business Partnership Network *OSDBU EPA * (CCR) Central Contractor Registration * (FPDS) Federal Procurement Data System * Women In Business Gov * OSDBU Department Of Transportation * OSDBU Commerce Department * GSA Schedule * Veterans Business Gov * USDA Rural Empowerment Zone Enterprise Community EZEC * DOD Small Business Programs * GSA Acquisition Library * Women 21 Gov * GSA Small Business * Veterans Business Advocates * Education Department Doing Business * Overview Government Opportunities * OSDBU Education Department * (CCR) Central Contractor Registration Handbook * NGA Acquisition * OSDBU State Department * Homeland Security DHS Business * OSDBU Social Security (SSA) * Education Department Guide To Programs * Army Women Business * NGA Small Business * Navy Small Business Programs * OSDBU Interior Department (DOI) * Veterans Affairs Acquisition * Navy NAVICP Small Business Programs * OSDBU Treasury Department * USDA Procurement, OSDBU * Excluded Parties List System EPLS * GSA Acquisition Manual GSAM * GAO Bid Protest This incredible CD-ROM is packed with over 42,000 pages reproduced using Adobe Acrobat PDF software - allowing direct viewing on Windows and Macintosh systems. The Acrobat cataloging technology adds enormous value and uncommon functionality to this impressive collection of government documents and material.

ANGELS AND VENTURE CAPITALISTS: An entry from Thomson Gale's
<i>Encyclopedia of Management</i>

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ANGELS AND VENTURE CAPITALISTS: An entry from Thomson Gale's Encyclopedia of Management
Joanie Sompayrac
Manufacturer: Thomson Gale
ProductGroup: Book
Binding: Digital

General | Business & Investing | Subjects | Books

Raising Capital | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

Business | Encyclopedias | Reference | Subjects | Books

Book Description

This new updated and revised edition of “Encyclopedia of Management” follows the format of the successful “Encyclopedia of Business,” covering 350 topics in management theories and applications, written by academics and business professionals who have first hand knowledge of the particular topic or essay they are contributing.

Average customer rating:

Encyclopedia of Entrepreneurship

Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Hardcover

Theory | Economics | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Production & Operations | Management & Leadership | Business & Investing | Subjects | Books

Entrepreneurship | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

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ASIN: 0132758261

The Encyclopedia of Franchises and Franchising

Average customer rating:

The Encyclopedia of Franchises and Franchising
Dennis L. Foster
Manufacturer: Facts on File
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Shopping & Commerce | Reference | Business & Investing | Subjects | Books

Franchises | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

Retail Businesses | Small Business & Entrepreneurship | Business & Investing | Subjects | Books

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ASIN: 0816020817

Average customer rating:

Exhaustive Reference

Encyclopedia of Small Business
Gale
Manufacturer: Gale Research International
ProductGroup: Book
Binding: Hardcover

General | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

General | Reference | Business & Investing | Subjects | Books

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General | Encyclopedias | Reference | Subjects | Books

General | Reference | Subjects | Books
ASIN: 0787649066

Customer Reviews:

Exhaustive Reference.......2001-05-15

This exhaustive reference tool is arranged alphabetically by topic--from Absenteeism to Zoning Ordinances. From the Introduction: "The Encyclopedia of Small Business serves as a one-stop source for valuable and in-depth information on a wide range of small business topics including: Advertising Media on the Web, Balancing Career and Family, Business Start-ups, Employee Compensation, Family-owned Enterprises, Financing, Franchising, Health Insurance Options, Home-based Businesses, International Marketing, Internet Commerce, Minority Business Development, Product Development, Tax Planning. In addition, special emphasis is given to how these issues - many of which face businesses of all sizes and industries - affect small businesses, from new to well-established family business to rapidly growing enterprises poised for expansion into new markets and emerging industries. Finally, EOSB is written so that it is accessible and relevant to entrepreneurs and small business owners from a variety of backgrounds. Whether the Encyclopedia's user is an entrepreneur fresh form the hallways of the corporate world, an established business owner grappling with work force management issues, a veteran freelancer seeking to expand her client base, or a retiring business owner looking to pass his business on to the next generation, EOSB contains a great deal of valuable information to help guide the entrepreneur's efforts."

Book Description

Trade secrets are valuable. Executives know that, but do they also know how easily they can be stolen? Marketing expert Michael Budden thinks not. The departure of unhappy employees, sabotage by current employees, or simply the carelessness of managers unmindful of the risks or unaware of the protection available to them can be hazardous to the security of essential corporate information. Now, however, there is the Uniform Trade Secrets Act. Prevalent in most states with enactment in others almost certain, the Act offers the protection executives need providing they have taken reasonable steps on their own before seeking redress under its provisions. In this readable text, Budden explains the law, how it works, and what executives must do to avail themselves of it. He includes revealing case studies for further guidance and to aid executives in their corporate strategic planning. An essential resource for people with management responsibilities in almost all organizations, and a useful quick refresher for their legal advisers. Losses to organizations through trade secret misappropriations cost billions of dollars annually. No industry is immune. Trade secrets take many forms; recipes, formulas, customer lists, market research results, proprietary processes, and product development secrets are a few examples. Under the Uniform Trade Secrets Act, however, companies that have created plans and procedures to guard against such losses before they occur can now seek injunctive relief and collect monetary awards for damages. Dr. Budden introduces readers to the Act and the jurisdictions that have adopted it, and then explains what executives must do to create the necessary precondition of establishing a climate of confidentiality, including the use of non-compete covenants, and nondisclosure and noncompetition contracts. He goes on to lay out the sort of information that must be protected and how to appraise its value and the nature of its secrecy. Following up with advice on developing a plan of action to protect trade secrets, he concludes with a thoughtful discussion of the legal avenues and alternatives that executives can take and an outline of all the trade secrets protections the Act makes available.

Protecting Trade Secrets Under the Uniform Trade Secrets Act: Practical Advice for Executives. (book reviews): An article from: Security Management

Average customer rating:

Protecting Trade Secrets Under the Uniform Trade Secrets Act: Practical Advice for Executives. (book reviews): An article from: Security Management
Matthew Freund
Manufacturer: American Society for Industrial Security
ProductGroup: Book
Binding: Digital

Book Description

This digital document is an article from Security Management, published by American Society for Industrial Security on March 1, 1998. The length of the article is 452 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: Protecting Trade Secrets Under the Uniform Trade Secrets Act: Practical Advice for Executives. (book reviews)
Author: Matthew Freund
Publication: Security Management (Refereed)
Date: March 1, 1998
Publisher: American Society for Industrial Security
Volume: v42 Issue: n3 Page: p136(2)

Article Type: Book Review

Distributed by Thomson Gale

Secrets of a Leadership Coach 5 Practice and Assessments Library Edition: The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated With ... Teambuilding, For Every Manager and Employee
Average customer rating:
Secrets of a Leadership Coach 5 Practice and Assessments Library Edition: The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated With ... Teambuilding, For Every Manager and Employee
Daniel Farb
Manufacturer: University Of Health Care
ProductGroup: Book
Binding: Spiral-bound

General | Business & Investing | Subjects | Books
Management | Management & Leadership | Business & Investing | Subjects | Books
Training | Management & Leadership | Business & Investing | Subjects | Books
General | Sales & Selling | Marketing & Sales | Business & Investing | Subjects | Books
ASIN: 1594910421

Book Description

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. Secrets of a Leadership Coach 5 Practice and Assessments, the fifth course in the series, contains exercises that help one solidify the concepts of courses 1-4. Pre- and post-course assessments allow the learner to look at his progress. In addition, this course has practical exercises that help the student develop his own responses to situations involving behavioral problems. In the process, this course takes the learner through the development of his or her personal action plan, which is compiled at the end of the course. This is very useful when used alone but is preferentially taken as part of the package of courses in Secrets of a Leadership Coach. 129 pages on the CD and 32 in the manual. The manual accompanying the CD provides a summary of the major points of the CD in a handy format. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. The CD is licensed to play once on any Windows computer; the borrower may purchase the program after that. One library reference activation is included in the price.

Secrets of a Leadership Coach 5 Practice and Assessments Manual and CD: The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with ... Teambuilding, For Every Manager and Employee

Average customer rating:

Secrets of a Leadership Coach 5, Practice and Assessments Manual and CD

Secrets of a Leadership Coach 5 Practice and Assessments Manual and CD: The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with ... Teambuilding, For Every Manager and Employee
Daniel Farb , and Bruce Gordon
Manufacturer: UniversityOfHealthCare
ProductGroup: Book
Binding: Plastic Comb

General | Organizational Behavior | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Leadership | Management & Leadership | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Management Science | Management & Leadership | Business & Investing | Subjects | Books
ASIN: 1594910278

Book Description

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. This is the fifth course in the series.

Customer Reviews:

Secrets of a Leadership Coach 5, Practice and Assessments Manual and CD.......2007-02-18

I have a great respect for Marshall Goldsmith and have bought many of his books. (See other recommendation towards end of review) That is why I thought a CD product under his name, with a promising title and a considerably higher price tag (about $60.00)than a book would be well worth the cost.

To the contrary, this product was an immense disappointment. There were about 110 "pages" of written content on the CD, (no audio), many only a sentence or short paragraph long. The content was very basic. You're forced to take a pre-test (usually a good idea) and a post-test to proceed. The pre-test was so basic, or tied so closely to a particular point in the CD, that it held little or no value, and the post-test just wasted more time (granted, only a minute or so) which had to be spent to progress to the next section of the CD.

The CD felt as if it had been written by college students with little business-world experience, but rather regurgitating what they'd been taught. So I wonder who really developed it.

BE CAREFUL: You have to jump thorugh a lot of hoops to get a key to unlock and access the CD (must send email which is not monitored 24 hours, and no autorespoder to send the key, must wait for response), and then some confusing jargon that seemed to me to be burried in the instructions that supposedly says you can view part of the CD, but once you use the key, you're not able to get a refund. I never did pick up on this warning. (Maybe my fault?)

But why be so complicated about obtaining access to a CD product, and then making a return so difficult when the product is not even close to promised expectations (implied in the title, by author's name, and by use of supposedly more interactive or valuable "CD" media). The entire customer service process seems to go against Marshall Goldsmith's own philosophy about not negating feedback, and in his case, only being paid if services are worthy.

The publishing company (University of Health Care - CD Licensing) was
uncooperative about my attempt to return the product and obtain a refund (I've never before requested a refund of any book or product I've bought.) They did offer to "make an exception" and let me buy another product at 50% off, which would have meant I had to buy two products at an average 25% discount, at least one of which would have wasted $60.00. When I asked through email to speak with someone in person to discuss my complaint, my request was ignored. Finally, the publisher told me to request a refund through Amazon.com, which admittedly, I realize that I should have done from the beginning (my mistake). An Amazon rep. approved a refund, given the circumstances. Thank you Amazon!

At the same time that I bought this product, I also bought Marshall Goldsmith's, "What Got You Here Won't get You There," which is an absolutely excellent book, succinctly written with valuable insights.
I think it's the best book that he's authored.

Secrets of a Leadership Coach 5: Practice and Assessments (Secrets of a Leadership Coach)

Average customer rating:

Secrets of a Leadership Coach 5: Practice and Assessments (Secrets of a Leadership Coach)
Daniel Farb
Manufacturer: UniversityOfHealthCare
ProductGroup: Book
Binding: CD-ROM

General | Organizational Behavior | Business & Investing | Subjects | Books

General | Business & Investing | Subjects | Books

Leadership | Management & Leadership | Business & Investing | Subjects | Books

Management | Management & Leadership | Business & Investing | Subjects | Books

Management Science | Management & Leadership | Business & Investing | Subjects | Books
ASIN: 1932634045

Book Description

This title is part of the UniversityOfHealthCare/ UniversityOfBusiness Interactive Training Library, which offers authoritative material in an interactive form for better comprehension and documentation of completion. Secrets of a CEO Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. The fifth course in the series contains exercises that help one solidify the concepts of courses 1-4. Pre- and post-course assessments allow the learner to look at his progress. In addition, this course has practical exercises that help the student develop his own responses to situations involving behavioral problems. In the process, this course takes the learner through the development of his or her personal action plan which is compiled at the end of the course. This is very useful when used alone but is preferentially taken as part of the package of courses in Secrets of a CEO Coach. 129 pages. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. You will need Internet access to e-mail us your unique key and receive a password key.

Customer Reviews:

Wonderful!.......2007-08-23

This is exactly what I was looking for! I am a chef and a Religious Education Director. I get to combine my love for God and my love for cooking and share it with the children!

The Good Book and the Cook Book.......2006-11-10

Although not lengthy, this paperback is a terrific resource for families or religious school teachers. The recipes are easy enough for kids to make largely on their own and are very appealing taste-wise. Adding a food dimension to Bible studies makes the lessons more memorable and interactive. I use it regularly with my class and wish I'd had it when my kids were young!

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